Hi recently joined and spent £500 and won £998 , which I received the next day no problem .Played again and won £2500 but regrettably not received that yet as waiting on my account being verified.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
One of the best bingo sites, always has great offers including the Trophy Wheel and the Rewards Wheel, always offers a free chance for spins while you wait for payday! I just wanted to come on here an... See more
Company replied
well i set my account up and i won £800 on starburst! after withdrawing (took screenshot) i was worried after looking at the reviews left on here. well what can i say few emails back and forth and get... See more
Company replied
Frazer1978 user name Still no bank transfer withdrawals received first advised Thursday Friday then Monday today Wednesday told there is now “a backlog” to be processed. Please explain Ted... See more
Company replied
Company details
Written by the company
Ted Bingo is an enjoyable online bingo site that is loaded with some exciting offers and bonuses. Unlock your bingo treats while playing with us!
Contact info
United Kingdom
- promotions@tedbingo.com
- tedbingo.com
3.8
Great
135 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Deposited on TedBingo and didn't receive my free spins
Deposited on TedBingo and didn't receive my free spins, Missed the deadline to collect them, contacted customer support and Adina was very helpful .. Sorted out my problem !
After 18 hours, Still haven't received my withdrawal, Quick enough to take my money, Hard work getting the winnings!.
July 1, 2025
Unprompted review
Reply from Ted Bingo
Hello, Michael!
Thank you so much for taking the time to share your review with us!
We are thrilled to hear that you have found the support you needed via live chat and that Adina was able to offer answers to your questions.
We understand that a fast withdrawal process is crucial to our customers' satisfaction, and we are committed to streamlining the process whenever possible. The speed at which you receive your withdrawal may also depend on the payment method used.
We have reached out to you through the TrustPilot form and would be happy to look into this for you and see if there anything we can do to improve our service and your experience of the site.
Kind regards,
Ted Bingo Team.
Denisea m helped my sorting my issue…
Denisea m helped me sort my issue out straight away. No problems. She talked me through where i went wrong
June 30, 2025
Unprompted review
Reply from Ted Bingo
Hi Jaime,
We genuinely appreciate your fantastic review! Your kind words mean a lot to us.
At Ted Bingo, we take great pride in providing our players with a fun and engaging gaming experience, along with exceptional customer support. We're delighted that we could offer you an enjoyable experience.
Thank you once again for your feedback and for choosing Ted Bingo as your gaming destination.
Kind regards,
Ted Bingo Team
Username
Username : mollyjoex
I would give this a 5 however I’m still waiting
Overall I’ve been playing on this site and had no issues staff were very helpful and I always withdrew money with absolutely no issues what’s so ever , recently won £2800 and my account was closed and now being reviewed I have sent all my documents off so I’m hoping and praying that this is sorted .. I will update once the funds are in my account
June 10, 2025
Unprompted review
Reply from Ted Bingo
Hi there,
Thanks so much for taking the time to share your experience.
We are sorry to hear that our verification process has caused any inconvenience.
To ensure a secure and fair gaming environment, we request various documents that satisfy both our internal policies and regulatory obligations. Although we recognise the potential disruption, we believe it is essential to maintain a responsible gaming experience for all.
We are happy to investigate your case and resolve it as quickly as possible. We have contacted you privately via Trust Pilot to collect more information.
Thanks again for your review!
Warm Regards,
Ted Bingo
If I could leave one star I would !
If I could leave one star I would !
Still upset about you keeping my winnings closing my account and thats that
11.000 isn’t a little money , it’s a life changing amount to my family
You can’t win fairly after depositing and receive absolutely nothing!
Still annoyed at you keeping all my winnings and I’m shocked you are allowed to get away with it
Do not play here!
July 4, 2024
Unprompted review
Given 4 stars as its one of best bingo…
Given 4 stars as its one of best bingo sites..
Would highly recommend it..
Been a customer for over 3 years when it was formally so bingo..
Played it for a long time never had any hassle with withdrawal times are normally anything between mins and a few hours .
Won a good amount few weeks ago ..
Went to withdrawal.. funds on hold account has been closed until they verify me ..
They have verified all paper work apart from bank statement...à
The win came at a good time as lost my dad 4 weeks ago winnings are to help my
siblings with the bill...
Just wish it wasn't taken so long..
Edit 3rd June..
Ted bingo ultimately sorted everything out and received my winnings ..
Fingers crossed its soon
April 11, 2025
Unprompted review
Reply from Ted Bingo
Hi there, Karen!
We are sorry to hear that there has been any disruption caused by our verification process.
As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you via trust pilot form to collect your details.
Kind Regards,
Ted Bingo Team.
My Account has been closed and nopne…
My Account has been closed and nopne has told me why I am expecting a large withdrawal and not reciebed it??
April 1, 2025
Unprompted review
Reply from Ted Bingo
Hi there!
We appreciate you bringing your concerns to our attention. We truly apologize for any confusion and inconvenience regarding your account. We would be glad to assist you further; however, we kindly ask that you provide the necessary requested information through this Trustpilot page.
Once we have the necessary details, we will investigate the matter promptly and keep you updated.
Thank you for your patience and understanding.
Kind regards,
Ted Bingo Team,
Reply from Ted Bingo
Hello Leyla,
Thank you taking the time to share your positive review!
Here at Ted Bingo, we always strive to offer a smooth experience and resolve all issues within a timely manner, and we are glad that this was the case with you!
Once again, we thank you for the kind words and for any further questions or unclarities we will be more than happy to assist!
Warm regards,
Ted Bingo Team
One of the best bingo sites
One of the best bingo sites, always has great offers including the Trophy Wheel and the Rewards Wheel, always offers a free chance for spins while you wait for payday! I just wanted to come on here and say I love new rewards wheel which is now rid of the collect button it just goes straight into your rewards. Great site and great customer service, especially Chloe and Adelina.
February 17, 2025
Unprompted review
Reply from Ted Bingo
Hello,
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
Ted Bingo Team
Be warned of Ted bingo UPDATE day 9 and still no sign of money or approval 😢
I have been a member for a long time winning odd amounts at various times but on 30/12/24 I won £19,750 and I requested to withdraw it and guess what they asked for verification on the very next day and have since not processed my documents and not released my money which was won fair and square.
I am being told 1 lie after another every day.
All of this is causing huge amounts of stress and nobody is doing anything to help.
The charity commission states that verification should be obtained but it is illegal to with hold funds on the basis of verification when they could and should of checked this at many other times since I have been a member for a very long time.
Shame on you Ted bingo it is absolutely disgusting the way you are conducting yourself.
On 08/01/25 Response received by Ted Bingo saying they will reach out to me but no contact has been made
Ted bingo please email me ASAP or call me you have all my details and I would like a dedicated person to liase with .
Also the statement you have submitted I have been told that every day multiple times a day for 9 days.
Thank you
So today at 16.07 I received an email asking me to submit a proof of address which I provided at 16.21 to the email address @ 19.19 I contacted the chat portal to ask for an update and JS joined the chat and checked my account and said that verification had been requested to which I said had been requested at 16.07 and provided at 16.21 and all of a sudden he disconnected our chat then along came A and tried to explain that the previous chat was experiencing an unstable connection the person then went on to state that TB had not received my proof of address which was provided at 16.21 so I attached the document again followed by uploading the document to my verification portal A advised me that my documents meet the requirements and that it has been passed onto the security team to review as fast as possible and yet again advising me I will be informed via email with an update # going into day 10
## Day 10 has begun let’s hope Ted Bingo do the right thing today.
Requested update at 9.30 am on 09/01/25 via the chat and guess what NO CHANGE!!!!!!
Email sent at 10.45 am 09/01/25 AWAITING A RESPONSE !!!!!!
January 7, 2025
Unprompted review
Reply from Ted Bingo
Hi Rebecca,
We apologize for any inconvenience our verification process may have caused you. As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details. Thank you for your understanding and cooperation.
Warm Regards,
Ted Bingo
Reply from Ted Bingo
Hi Betty,
Thank you for your amazing review. We are so happy to know that you had a pleasant experience on our website!
We hope to pleasantly surprise you with more thrilling games and chances to win in the future, and to continue offering exceptional support through our dedicated team.
Thank you for choosing Ted Bingo as your main gaming destination!
Kind regards,
Ted Bingo Team
Hi recently joined and spent £500 and…
Hi recently joined and spent £500 and won £998 , which I received the next day no problem .Played again and won £2500 but regrettably not received that yet as waiting on my account being verified. I have given stars as enjoyed the site and service has been very good and been kept informed....fingers crossed all goes well.
Confirmation my account has been verified and my funds are on there way , very happy customer .
November 4, 2024
Unprompted review
Reply from Ted Bingo
Hi Karen,
Thank you so much for taking the time to share your feedback here with us. We are happy to hear that your recent interactions with our agents have been pleasant.
We will be happy to review your case and see if we can help enhance your experience and help with this matter. To best achieve this, we have requested more information through the TrustPilot form.
Thank you once more for your review, and we hope to see you again soon!
Kind regards,
Ted Bingo Team
Reply from Ted Bingo
Hello Carter,
Thank you so much for the positive feedback!
We're thrilled to hear that you have received the help you needed. Our Support agents always strive to provide the best assistance possible, and it’s wonderful to know their efforts have made a difference for you.
If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
Best regards,
Ted Bingo Team,
I joined ted bingo made a few deposit…
I joined ted bingo made a few deposit played a few games I won £229 pounds I spent further £29 on games and withdrawn the £200 said it should be with me within 1 business day it said approved I took screenshot of this it said it would go in two banks accounts I use on the site still haven't received this I have emailed replying to emails I have sent in id as well as photo id now have stop responding to my emails. £200 might be a lot of money to yourself but to me this is a lot of money this needs sorting out because not I read the reviews I lost hope I would like is my money I won. This isn't fair taking people's money then not paying them out when they're won. Now you have blocked me out of my account 😒 😑 😤
This part is to replay to yous. I am still waiting for response none and I'm still waiting to receive my money I won off ted bingo still nothing
August 19, 2024
Unprompted review
Reply from Ted Bingo
Hi Cally,
We would like to provide our extended apology regarding any possible inconvenience encountered during your verification process.
While we understand that the initial experience may not be the desired one, this process is required as per regulatory obligations and in-house policies, ultimately for the sole purpose of establishing an equitable and secure gaming environment for all of our players.
It would be our pleasure to have the opportunity to review the situation for you and reach back with a satisfying resolution and therefore, we have reached privately to request additional details.
Kind Regards,
Ted Bingo Team
Been waiting a week for my withdrawal…
Been waiting a week for my withdrawal and now been told it could take another 7 days not impressed
April 9, 2024
Unprompted review
Reply from Ted Bingo
Hello Corinna,
Thank you as always for your feedback, we do use the feedback gather here to drive change internally.
The speed at which you receive your withdrawal will depend on the payment method you use.
In limited circumstances, withdrawals may be delayed, but only in instances where regulatory checks are required to verify a customer’s details.
We have reached out to you privately for some account information and would be happy to look into this for you and see if there anything we can do to improve our service and your experience of the site.
Warm Regards,
Ted Bingo
Holding my winnings, awful customer service
Edit. After nearly a month I am still having to wait with no response to when they will pay my winnings.
After being allowed to deposit multiple times as soon as I get a big win they refuse to process my withdrawal.
Customer Support not helpful. I will not let this lie until i receive my money
Edit:still waiting and given excuses yet i withdrew the same day with no issues .
April 8, 2024
Unprompted review
Reply from Ted Bingo
Hello John,
We apologize if your experience on our website has been less than satisfactory.
As a trusted operator in our industry, we are obliged perform regulatory checks to verify our customers' details at different stages of their experience with us, which may sometimes impact withdrawal timeframes. Although we acknowledge the possible disruptions, we believe these procedures are crucial in maintaining a safe, fair and responsible gaming experience for all.
We would be happy to review this further and work with you towards a swift resolution. We have reached out to you privately for details.
Kind regards,
TedBingo Team
Eland was a great help told me to do…
Eland was a great help told me to do stuff on my phone to solve the issue I was having ty elana
April 3, 2024
Unprompted review
Reply from Ted Bingo
Hello Jeanette,
We are so happy to hear that you had an enjoyable experience, and that your issue was resolved efficiently.
Your positive feedback means the world to us, and we appreciate that you took the time to share it here.
We hope that you'll continue to enjoy all that our website has to offer, as we bring out more fun and exciting features.
Kind regards,
TedBingo Team
Was So help full my matter was resolved…
Was So help full my matter was resolved in a matter of minutes fab support cheers hun x
March 22, 2024
Unprompted review
Reply from Ted Bingo
Hi Rebecca,
Thank you so much for taking the time to share your review with us!
We're happy you have received the best assistance and that you have had your issue sorted in no time.
Your positive feedback means a lot to us, and we appreciate your kind words.
We're hoping you'll continue to have fun and enjoy our products!
Best regards,
Ted Bingo
Big win slow payout then suspended
The fact I have won over 1000 since joining this site a month ago and the withdrawal turn around less than 24 hours.did make this one of the best sites I have played the chat support lady (Adina) I have dealt with tonight was genuine and friendly and very helpful regarding how to verify my documents this regarding my latest win with her customer service skills and the fact I was dealing with a human and not a computer makes this THE BEST site I have ever played x
Although I'm now panicking because I've seen all the comments below and when I tried to email the mattvip etc it knocked back saying failed to send.
I still stick with my 5 stars but will feedback if I receive the money I won x
Now the 20th still not received it
JUST RECIEVED MY MONEY BUT NOW MY ACCOUNT HAS BEEN SUSPENDED
March 16, 2024
Unprompted review
Reply from Ted Bingo
Hello Stacey,
Thank you for your feedback, we are happy that you have received all the help from our customer support colleague, and that your winnings have reached your account.
We are sorry for the fact that the documents verification has delayed the withdrawal process.
As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.
This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers and is not something we will apologies for.
We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you privately to collect some more details.
Kind regards,
Ted Bingo team
After making my first withdrawal all of…
After making my first withdrawal all of my games have begun to say server error at random times resulting in me losing my spin outcome every time... Since this has happened I've had no large win and no bonus on any game. So basically if you hit a bonus or decent win they'll just force a server error to void your spin, obviously a disgusting loophole in the industry, won't be playing anymore!
March 10, 2024
Unprompted review
Reply from Ted Bingo
Hi there,
We are sorry to hear that you haven't had the best of experiences with our site so far.
We're also sorry to hear you haven't had much luck with the games recently, as we hope you can understand this is not something we can influence as the outcomes of all our games are completely random and our games are reviewed regularly for randomness by an independent body.
We are always happy to review your gameplay, and if possible, offer some advice as to how you can get more bang for your buck and prolong your play without the need for additional deposits, we have reached out privately to you for your account details so we can look further for you.
Kind Regards,
Ted Bingo team
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