Would not hesitate to recommend Tenancy Cleaning as they exceeded all of our expectations. We used them to clean our house before selling, having had decoration and renovation work done so the hou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shaida and Zanko did an excellent job with our end-of-tenancy cleaning. The property was left spotless, with great attention to detail throughout. They clearly take pride in their work and went the ex... See more
Company replied
I was so impressed by this company when I left my previous flat that I engaged them to clean my new flat. I have medical problems which meant I had been unable to deal with the builder's dust left... See more
Company replied
End of tenancy cleaning required and opted for the cheapest company I could find which happened to be Tenancy Cleaning. I left the 2 guys to the cleaning while I ran some errands and they were gon... See more
Company replied
Company details
Written by the company
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Contact info
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, United Kingdom
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4.3
Excellent
1K reviews
Replied to 63% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible
Terrible, didn’t listen to our requests and tried to charge us an extra £100 when they came
February 8, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi TeryakiSauce,
We’re sorry to hear you were unhappy with your experience. We always aim to follow our customers’ requests and ensure transparency in all charges. We appreciate your feedback and will continue working to improve our service.
Stay well,
The Tenancy.Cleaning Team
Cleaner did an excellent job!
Cleaner did an excellent job especially considering how dirty the place was previously. There was a small miscommunication when booking however this has been dealt with swiftly and I am very pleased with how responsive the service was. Very pleased and would recommend.
February 6, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your feedback, Megan! We’re really pleased to hear you were happy with the cleaning, especially given the condition beforehand. We also appreciate your understanding regarding the booking miscommunication and are glad it was resolved quickly. Your recommendation means a lot to us, and we’d be more than happy to help again in the future
Ismail And Ali
Ismail And Ali was super great they cleaned the whole room perfectly
February 7, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much, Isgandar. We’re delighted to hear that Ismail and Ali did a great job and cleaned the room perfectly. Your feedback means a lot to us, and we’ll be sure to pass your kind words on to the team. Thank you for choosing Tenancy Cleaning.
David and his team were excellent and…
David and his team were excellent and efficient
February 6, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you, Arthur, for your kind feedback. We’re pleased to hear that David and his team provided an excellent and efficient service. We really appreciate your support and hope to assist you again in the future.
Nesh and his team did a fantastic job
Nesh and his team did a fantastic job, great communication and completed end of tenancy clean to a very high standard. Great value for money and would high recommend.
February 5, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much, Vicky, for your lovely review. We’re delighted to hear that Nesh and his team delivered a high-standard end of tenancy clean and that you were happy with the communication and value for money. Your recommendation really means a lot to us, and we’d be more than happy to help again in the future.
Good Job !
The team arrived on time, were very professional and thorough in their job and the pricing was very reasonable, I will recommend to everyone.
February 3, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you very much for your kind feedback! We’re delighted to hear that the team arrived on time, worked professionally, and delivered a thorough clean at a reasonable price. Your recommendation truly means a lot to us, and we really appreciate you taking the time to share your experience. We’d be happy to help again anytime
Abel and his team did a fantastic job…
Abel and his team did a fantastic job very professional. Would definitely recommend them
February 3, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you, Imran, for taking the time to leave such a great review. We’re really pleased to hear that Abel and his team did a fantastic job and provided a professional service. Your recommendation means a lot to us, and we’d be happy to help again anytime
Great service
I was very happy with the end of tenancy cleaning provided by Shaida and Zanko. They were prompt, professional and thorough. They communicated with me throughout the cleaning and had great attention to detail. The oven looks brand new! Thank you and recommend this team for your clean.
February 2, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your lovely review, Claire! We’re really happy to hear you were pleased with your end of tenancy clean. Shaida and Zanko will be delighted to know their professionalism, communication, and attention to detail stood out, especially the oven! Thank you for your recommendation, and we wish you all the best in your next place 😊
Great service
Great service, cleaning was good and was able to return key to location at request. I will use them again
February 1, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you for your review, Mary! We’re glad to hear you were happy with the cleaning and that the key return was handled as requested. We really appreciate your trust and look forward to working with you again in the future 😊
This has been a great experience from start to finish
This has been a great experience from start to finish. The back office and reminders, communications made it very easy to plan around. And then the icing on the cake, David and his team carried out an amazing clean. Totally professional and attention to detail. Thank you. Highly recommend.
January 29, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your kind review, Michelle! We’re really pleased to hear that the booking process, communication, and reminders made everything easy for you. A big thank you as well for highlighting David and the team, we’ll be sure to pass on your lovely feedback. We truly appreciate the recommendation and would be delighted to help you again in the future
Great service hy great team
Arrived on time, very professional, did an amazing job, the house was perfect when they had finished. Would use the again and recommend them highly.
January 30, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your lovely review, Tina! We’re really happy to hear that the team arrived on time, worked professionally, and left your home in perfect condition. Your recommendation means a lot to us, and we’d be more than happy to help you again in the future
Nesh and Mohammed did an excellent job
Nesh and Mohammed did an excellent job! They are hard working, communicate frequently and showed amazing results.
January 31, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your kind review, Maria! We’re delighted to hear that Nesh and Mohammed did such an excellent job. Their hard work, clear communication, and attention to detail are things we really value, so it’s great to know that showed in the results. We truly appreciate your feedback and hope to assist you again in the future!
Ismael and Ali were fantastic and did a…
Ismael and Ali were fantastic and did a great job
January 31, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you for your review, Liam! We’re really pleased to hear that Ismael and Ali did a fantastic job. We’ll be sure to pass on your kind words to them. Thanks for choosing Tenancy Cleaning, and we hope to help you again in the future!
Shaida and Zanko- perfect end of tenancy clean
Shaida and Zanko just completed my end of tenancy clean. They were excellent! Both polite, friendly and very helpful on arrival to make sure I had all jobs needed completed. They worked efficiently within the time frame I needed and waited for me to come back to the property to check I was happy with the work before they left. There cleaning was perfect, oven looks brand new and steam cleaning of the carpets was great. Also a very reasonable price for a great service. I would highly recommend.
January 31, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your detailed and kind review, Ophelia! We’re delighted to hear that Shaida and Zanko delivered a perfect end of tenancy clean and made the whole process smooth and stress-free for you. It’s great to know you were happy with their professionalism, efficiency, and the final results, especially the oven and carpet steam cleaning. We’ll be sure to pass on your lovely feedback to them. Thanks again for the recommendation, and we wish you all the best in your next move!
Had a fantastic experience with this…
Had a fantastic experience with this company. Shaida and Zanko were highly professional and responsive, arrived right on time, and did an absolutely spotless cleaning job.
January 27, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your kind review, Jeevan! We’re really pleased to hear you had a fantastic experience with us. Shaida and Zanko will be delighted to know their professionalism, punctuality, and high standard of cleaning made a great impression. We truly appreciate your support and recommendation!
Very pleased with the service
Very pleased with the service. The team were punctual, friendly and worked very hard, and the flat was immaculate by the time they finished. I recommend!
January 26, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your kind feedback, J Hall! We’re really pleased to hear you were happy with the service and that the team were punctual, friendly, and hardworking. Leaving the flat immaculate is always our goal, so it’s great to know we delivered. We truly appreciate the recommendation and hope to help you again in the future!
Hired cleaners to do a full deep clean…
Hired cleaners to do a full deep clean on moving in day. Agreed time could be flexible but estimated for 4pm.
Didn’t even turn up, didn’t call, didn’t communicate. we ourselves did not complete until 5, but we had people waiting at property and no one turned up to clean.
Called the office and initially they just said “it’s too late to clean” not even acknowledging that we had a booking that no one turned up to.
they promised to investigate and call back, nothing. no call.
stay away from scam and oddly familiar fake trustpilot reviews.
January 30, 2026
Unprompted review
Incredible attention to detail!
Incredible attention to detail!
Absolutely stellar service from Tenancy Cleaning . They transformed a lived-in house back into a showroom. The oven looks brand new, and the carpets are spotless. Fast communication and fair pricing for the level of quality they provide. Highly recommend for anyone moving out!"
January 30, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your fantastic review, Nikolay! We’re delighted to hear you were impressed with the attention to detail and the transformation of the property. It’s great to know the oven and carpets stood out, and that our communication and pricing met your expectations. We really appreciate the recommendation and would be happy to help again anytime!
What a fantastic service
What a fantastic service! Nech and Mohammed were very professional and thorough. Everything was cleaned to a high standard. I would highly recommend this business.
January 29, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for the 5-star review, Jennifer! We’re really pleased to hear you were happy with the service. Nech and Mohammed will be delighted to know their professionalism and high standards made a difference. Thanks for recommending Tenancy.Cleaning, we truly appreciate it and hope to help you again in the future!
Professional
Professional
Dave did a very good job, looked into every detail , he stayed longer than he should have and left no spot unclean,
spotless job
January 28, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Roohullah,
thank you for your wonderful 5-star review! We’re delighted to hear that Dave delivered such a detailed and thorough clean. Going the extra mile and leaving a property spotless is exactly the standard we aim for. We’ll be sure to pass on your kind words to Dave. Thanks again for choosing Tenancy.Cleaning, we’d be happy to help again anytime!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.