Tenancy.Cleaning Reviews 

1,518
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 489 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally polite, punctual, and incredibly hardworking throughout the entire service. People also appreciate the smooth online booking process and the spotless results left by the dedicated cleaning teams. Many consumers highlight how trustworthy and friendly the cleaners are when transforming properties into fresh, welcoming spaces. Though some customers noted issues with specific areas like carpets and appliances not meeting their cleanliness expectations. A few reviewers experienced missed spots or felt that certain detailed tasks were left completely unfinished. Consumers occasionally mentioned that extra attention could be given to details like windows and stubborn stains.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising the punctual arrival, polite communication,... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently punctual,... See more

Quality

Clients share ambiguous opinions on quality, with experiences varying greatly. Some consumers report that... See more

Booking process

Reviewers express mixed feelings about the booking process, highlighting a clear divide in their experiences.... See more

Facilities

Users describe ambiguous interactions with facilities, as experiences vary significantly between reviewers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ali and his team did an excellent job of cleaning a property I am selling and turned a very dirty house into something clean and welcoming. I was particularly impressed by how well the carpets came up... See more

Rated 5 out of 5 stars

Would highly recommend Tenancy Clean. I was hesitant about booking as it wasn't a local firm, but I had left it very late to organise a clean for our new house. The phone was answered quickly, they co... See more

Rated 5 out of 5 stars

Abel the guy doing the job was punctual polite and answered any questions we had. Did a first class professional job left the place in immaculate condition really pleased with job done ! .

Rated 5 out of 5 stars

Brilliant service. I booked a full end of tenancy clean and was booked in within 2 days. Abubakr Ismahil came and he and his colleague spent all day thoroughly cleaning my property that the last tenan... See more


Company details

  1. Cleaning Service

Written by the company

Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(1,518)

475 reviews in the last 12 months

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Rated 5 out of 5 stars

Incredible

I cannot recommend Tenancy Cleaning Nationwide Ltd highly enough! Abel and the team went absolutely above and beyond from start to finish. They were professional, courteous, and incredibly hardworking throughout the entire process.

The standard of cleaning was exceptional — every detail was taken care of, and the property looked spotless by the time they finished. It’s clear they take real pride in their work, and their attention to detail was outstanding.

Thank you again to Abel and the whole team for doing such an incredible job. I would definitely use their services again and highly recommend them to anyone looking for a reliable and high-quality cleaning service!

Date of experience: 26 May, 2026

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Nice team

Nice team. Came early which was nice.
Thorough and if unable to clean a certain spot, they explained reasoning (e.g. needing to disassemble parts). Polite.
Would give 4.5 so, just rounding up to 5. The only downside is that it was quite pricey, but for every now and then, I would recommend for a deep clean.

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

Shaida and Zanko cleaned our property…

Shaida and Zanko cleaned our property today to a high standard. Second time using this service. All good on our side. We will see if our deposit comes back. :)

Edit1: Sadly had to change this review as my tenacy deposit is likely to be impacted as they have picked up on cleaning issues.

We paid for extractor fan cleaning. Our checkout report advises "Requires cleaning" indicating it was not done.

We paid for deepclean of carpets in all areas and and its come back "appears vacuumed only" among areas having "debris". Window Seal has noted spores to crevices.

So whilst I can understand checkout agents can be picky, if it was one or two things I'd understand but sadly this is not the case. Whilst I also understand carpets can not be guaranteed clean when its mentions no cleaning. It makes you wonder.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Shaida and Zenko were very professional and polite

Shaida and Zenko were very polite, professional, thorough and efficient. They arrived on time. They had all the right equipment. They paid attention to detail and did a perfect job. I have no complaints. I was happy with the service and would recommend to others.

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

They have professional and friendly…

They have professional and friendly cleaners who pay Keen attention to detail. I was stunned at the transformation of the apartment after the cleaning was completed. I got my full deposit back without any deductions. I highly recommend.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. They arrived on time, came fully prepared with all the proper equipment, and paid attention to every detail. The team was polite, professional, and easy to deal with throughout the whole job. You can tell they really care about doing the work properly. Definitely recommend!

May 20, 2026
Unprompted review
Tenancy.Cleaning logo

Reply from Tenancy.Cleaning

Hello Ali,

Thank you for taking the time to share your feedback. We’re really pleased to hear you were happy with the service and that the team arrived on time, fully prepared, and delivered the work with care and attention to detail.

It’s especially rewarding to know the team’s professionalism and attitude stood out throughout the job. We truly appreciate your recommendation and your support.

We look forward to assisting you again in the future.

Stay well,
Tenancy Cleaning Team

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