Would not hesitate to recommend Tenancy Cleaning as they exceeded all of our expectations. We used them to clean our house before selling, having had decoration and renovation work done so the hou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shaida and Zanko did an excellent job with our end-of-tenancy cleaning. The property was left spotless, with great attention to detail throughout. They clearly take pride in their work and went the ex... See more
Company replied
I was so impressed by this company when I left my previous flat that I engaged them to clean my new flat. I have medical problems which meant I had been unable to deal with the builder's dust left... See more
Company replied
End of tenancy cleaning required and opted for the cheapest company I could find which happened to be Tenancy Cleaning. I left the 2 guys to the cleaning while I ran some errands and they were gon... See more
Company replied
Company details
Written by the company
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Contact info
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, United Kingdom
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4.3
Excellent
1K reviews
Replied to 63% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tenancy.Cleaning
Hello Ling!
Thank you for leaving a review!
We hope you consider us again
End-of-tenancy cleaning
I had booked an end-of-tenancy cleaning for a one-bedroom apartment with Tenancy Cleaning. David and his team did an excellent job and we are very happy with the job. Tenancy cleaning listed in detail the jobs that are part of the package and it is flexible for one to add extra cleaning jobs. Happy with the process.
January 26, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Nishant,
Thank you for taking the time to share your experience! We’re very pleased to hear that David and his team delivered an excellent end-of-tenancy clean and that you were happy with both the results and the booking process. We always aim to be transparent and flexible with our packages, so it’s great to know this was helpful for you.
We truly appreciate your feedback and wish you all the best going forward.
Stay well,
The Tenancy.Cleaning Team
Deep clean
Shaida and Zanko were provided an excellent deep clean for a property we are moving into. They were very clear on the work needed and very professional. Even going above and beyond by touching up a bedroom we hadn’t specified but needed desperately needed cleaning. We will be using them again!
January 26, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Matt,
Thank you so much for your kind words! We’re thrilled to hear that Shaida and Zanko went above and beyond to make your new property sparkling clean. Your feedback means a lot to us, and we can’t wait to help you again in the future!
Best regards,
The Tenancy.Cleaning Team
Great guys
Great guys, very cooperative. Happy for a tidy house. Thank you Nesh and Mohhammad for the spotless house.
January 26, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Инга,
Thank you for your lovely feedback! We’re glad Nesh and Mohammad could leave your home spotless and that you’re happy with the results. We really appreciate you taking the time to share your experience!
Best regards,
The Tenancy.Cleaning Team
Brilliant service from start to finish
Brilliant service from start to finish. Excellent communication throughout and the cleaning carried out to a high standard.
January 23, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Lindsey,
Thank you for your kind words. We’re delighted to hear that you were pleased with our service and communication, and that the cleaning met your expectations. Your feedback motivates our team to continue delivering high standards every time.
We look forward to assisting you again in the future.
The Tenancy Cleaning Team
The cleaning team were wonderful
The cleaning team were wonderful! The flat was impeccable once they had finished, well done!!
January 24, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi dd,
Thank you for sharing your feedback. We’re thrilled to hear that our team left your flat impeccable and that you were pleased with their work. Your recognition means a lot to our cleaners, and we’ll be sure to pass on your praise.
We hope to assist you again soon.
Best regards,
The Tenancy Cleaning Team
Sheida and Zanko did a great job…
Sheida and Zanko did a great job cleaning up my house today, they worked really hard and everything was sparkling and smelt lovely.
January 24, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Tessa,
Thank you for your wonderful feedback. We’re delighted to hear that Sheida and Zanko did such a great job and that your home was left sparkling and smelling fresh. We’ll be sure to pass your kind words on to them—they’ll be thrilled to hear it!
We look forward to helping you again in the future.
Stay well,
The Tenancy Cleaning Team
Excellent deep clean — exceeded expectations
I booked a deep cleaning service, and I’m genuinely impressed with Shaida and Zanko. They followed all instructions, completed every task exactly as required, and exceeded expectations with the level of cleanliness and attention to detail. Everything was left spotless and refreshed, and they were thorough from start to finish. I would absolutely recommend them to anyone looking for a reliable deep clean.
January 21, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your fantastic feedback! We’re really pleased to hear that Shaida and Zanko followed all instructions and exceeded your expectations with their attention to detail. Delivering a thorough, spotless deep clean is exactly what we aim for, so your recommendation truly means a lot to us. We’d be delighted to help you again in the future!
Shaida and Zanko did a brilliant job
Shaida and Zanko did a brilliant job at cleaning our flat for our end of tenancy clean. Everything was spotless and they made it look brand new. Would highly recommend.
January 23, 2026
Unprompted review
Reply from Tenancy.Cleaning
hank you so much for your lovely review, Joelle! We’re delighted to hear that Shaida and Zanko did such a brilliant job and left the flat spotless and looking brand new. Your recommendation really means a lot to us. We wish you all the best in your next place and would be happy to help again in the future!
The 2 guys were amazing.
The 2 guys were amazing.
Mohammed was so polite . Thorugh
With cleaning . Was apsolutely great.
Would reccomend them to anyone.
January 22, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your kind feedback! We’re really pleased to hear you had such a great experience. Mohammed will be delighted to know his politeness and thorough cleaning made such a positive impression.
Thank you for recommending us, we truly appreciate your support and would be happy to help again anytime!
Apsolutley amazing!!!!....
Apsolutley amazing!!!!....
Mohammed did an exceptional job!!
First class..went over and beyond...
Professional..polite and incredibly conscientious about his work.
Booking from beginning to end was easy and flawless.....
Great company to deal with and would highly recommend 👌.
Bravo!!! A star service
January 21, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Katherine,
Thank you so much for this amazing review! ⭐ We’re absolutely delighted to hear how impressed you were with Mohammed’s work, he’ll be thrilled to see your kind words. Going above and beyond is exactly what we aim for, so it’s great to know the whole process, from booking to completion, was smooth and stress-free for you.
Thank you for recommending us, and we hope to assist you again in the future!
Team John cleaningThank you Team John another first class…
Thank you Team John another first class job done
January 21, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you very much for your kind feedback! We’re delighted to hear that Team John delivered another first-class job for you. Your continued support means a lot to us, and we look forward to helping you again in the future.
I hired this team for an end‑of‑tenancy…
I hired this team for an end‑of‑tenancy cleaning and paid a significant amount expecting a professional service. However, when my rental agency inspected the property, they informed me that the cleaning was done poorly and they had to hire another cleaning company to redo the job. As a result, I was charged again by the agency. I am extremely disappointed with the quality of service provided and would not recommend this company
January 9, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Santhoshi,
Thank you for taking the time to leave a review. We are sorry to see your disappointment; however, we must clarify several factual inaccuracies in your statement for transparency.
Following your initial feedback, we immediately offered and scheduled a free re-clean, which is the first and standard remedy under our Terms & Conditions. We also offered to collect the keys directly from your letting agency to ensure the re-clean could proceed without inconvenience to you.
Unfortunately, the re-clean did not take place because access was refused, as your letting agency chose to appoint their own cleaning company instead. This decision was outside of our control and was communicated clearly in our email correspondence.
Despite this, and as a gesture of goodwill, we processed a refund at your explicit request, even though our policy states that refusing a re-clean waives the right to a full refund.
We therefore respectfully disagree with the implication that the matter was unresolved or ignored. The issue was addressed promptly, options were provided, and a refund was ultimately issued.
We always encourage customers to contact us directly so matters can be resolved fairly and in line with documented facts.
Kind regards,
The Tenancy Cleaning Team
Tenancy.Cleaning is reliable, effective, and timely.
Tenancy.Cleaning was timely, effective and flexible in the face of a water heater burst that happened the night before their move out cleaning. They worked around and through issues, left the house spotless, and were proactive in communication. Would recommend Tenancy.Cleaning for any future move-out cleanings!
January 21, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Justin,
Thank you so much for your kind words and for taking the time to share your experience! We’re glad we could assist during such a stressful situation with the water heater issue and still leave your home spotless. Your recognition of our team’s reliability, flexibility, and communication means a lot.
We truly appreciate your recommendation and look forward to helping you with any future move-out cleanings!
The Tenancy.Cleaning Team
Unable to recommend
We used tenancy.cleaning to get our flat ready for new tenants, and of the pair of cleaners that came, one of them seemed pretty good. Unfortunately the other was late, and missed several quite big areas (inside and above cupboards, bits of the floor) as well as scratching our countertops. We were informed by the estate agent that the clean was substandard, and would need redoing by a team they trusted. Photos backed up this assessment.
I raised this with tenancy.cleaning, and was offered a 10% refund or re-clean. Sadly we couldn’t accept the re-clean as we had no confidence it would be done to an appropriate standard, and only had a couple of days before the new tenants arrived. A 10% refund was also a bit insulting given that we are now having to pay an additional £180 for a separate re-clean (not to mention fixing the countertops).
The thing I appreciated least was the walls of AI-generated legalese from the customer service representative, instead of a normal human response to a frustrating situation. I really feel like we could have resolved this if they’d treated me like a person.
January 19, 2026
Unprompted review
Reply from Tenancy.Cleaning
HEllo Eleanor,
Thank you for taking the time to share your feedback. We are genuinely sorry that this experience proved frustrating, particularly given the time pressure you were under before new tenants moved in.
For clarity and transparency, we would like to briefly outline what occurred from our side. Upon receiving your initial complaint, we responded promptly and offered a full re-clean at no cost, which is the primary remedy provided under UK consumer law and our published terms. Unfortunately, this option was declined in favour of instructing a third-party cleaner, which meant we were unable to inspect or rectify the issues raised.
Notwithstanding this, and without any admission of fault, we processed a 10% goodwill refund as a gesture of resolution. Claims relating to alleged damage were raised only after the re-clean had been declined and after further third-party intervention, and no contemporaneous evidence was provided that would allow liability to be established.
We do take your point regarding tone. Our intention was never to be impersonal or dismissive; rather, we aimed to be precise and transparent when responding to a situation involving legal rights and remedies. That said, we accept that formal clarity can sometimes feel at odds with the human experience of a stressful move, and we will reflect on how we balance the two in future communications.
We regret that we were unable to meet your expectations on this occasion and wish you and your family all the best in your new chapter.
Stay well,
The Tenancy Cleaning Team
Prompt, timely and professional
Prompt, timely and professional organisation that delivers what it promises.
January 20, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Brian,
Thank you for taking the time to leave your feedback, Brian. We appreciate your kind words and are pleased to hear that you found our service prompt, professional, and delivered as promised. We look forward to assisting you again in the future.
The Tenancy Cleaning Team.
Superb end of tenancy clean
Shaida and Zanko were superb, very efficient and cleaned the flat spotless, oven, washing machine and dishwasher included. Helped us secure our deposit back at the end of our tenancy.
January 17, 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your 5-star review, Jourdan. We’re delighted to hear that Shaida and Zanko delivered such an efficient and thorough clean, including the appliances. It’s great to know their hard work helped you secure your full deposit back. We really appreciate the recommendation and wish you all the best in your next home.
Outstanding service
Absolutely outstanding service from Shaida and Zanko. They carried out my end of tenancy cleaning and genuinely went above and beyond. The job was done incredibly fast while still being extremely thorough — every little detail was taken care of to a very high standard. The property was left spotless and looked better than when I moved in. They were professional, efficient, and clearly take great pride in their work. I couldn’t be happier with the results and would 100% recommend them to anyone needing end of tenancy cleaning. Thank you !!
January 18, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Aisha,
Thank you very much for your kind and detailed feedback.
We are delighted to hear that you were happy with the service provided by Shaida and Zanko. Your comments regarding their professionalism, efficiency, and attention to detail are truly appreciated and will be shared with them directly.
It is always our aim to deliver a thorough end-of-tenancy clean that gives clients complete peace of mind, and we are pleased to know the property met — and exceeded — your expectations.
Thank you again for your recommendation and for choosing Tenancy.Cleaning.
Stay well,
The Tenancy Cleaning Team
The person they sent was highly…
The person they sent was highly professional . Will definitely call them again.
January 16, 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Danyal,
Thank you for taking the time to share your feedback.
We are pleased to hear that you found our cleaner to be highly professional. Delivering a reliable and professional service is very important to us, and it is great to know this was reflected in your experience.
We appreciate your trust and look forward to assisting you again in the future.
Stay well,
The Tenancy Cleaning Team
Requested end of tenancy cleaning
Requested end of tenancy cleaning.
Requested for the cleaners to contact me when they are over so I can inspect they never did.
I could not check property after, had to leave the country.
Checkout report had flaws on the cleaning and they rejected to rectify because it passed 7 days from cleaning. I'm being charged now by the landloard
t&cs where not send to me about this before I paid.
December 11, 2025
Unprompted review
Reply from Tenancy.Cleaning
Hello Daniel,
Thank you for sharing your feedback.
We are sorry to hear about your experience and understand how stressful end-of-tenancy situations can be, particularly when travel is involved.
Our re-clean policy allows any issues to be reported within 7 days of the service, which is in place to ensure concerns can be addressed while the condition of the property can still be fairly assessed. Unfortunately, the checkout report was received after this period, which meant we were unable to offer a rectification at that stage.
Regarding communication on the day of the clean, we regret if expectations around contact were not met. We always aim to deliver the service as booked and appreciate feedback where improvements can be made.
We are sorry that this situation has resulted in additional charges from your landlord. While those charges are outside of our control, we do understand your frustration.
If you would like to discuss this further, please feel free to contact our office directly and we will be happy to review the matter with you.
Stay well,
The Tenancy Cleaning Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.