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Tenant Angels Reviews 949

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 282 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and supportive approach, making interactions pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the clear communication throughout the process, especially regarding claims. Many consumers found the company's assistance invaluable in understanding their rights and navigating complex situations, often going above and beyond to help. The personalized and empathetic communication style is frequently mentioned as a significant factor in reducing stress and providing reassurance during challenging times.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for their... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the swift,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the professional,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Claim

Clients share positive opinions on claim. Many customers express satisfaction with the support and advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am still in the initial stage with Tenant Angels, and so far they have been very friendly and professional. They reply to every enquiry and keep me updated on the progress. I have only been with t... See more

Rated 5 out of 5 stars

Daniel at Tenant Angels is an absolute knight in shining armour. Twice my flatmates and I have been in situations with a terrible landlord or leasing agency and both times Daniel has come to our rescu... See more

Company replied

Rated 5 out of 5 stars

Being in our 60’s and long term renters we were unsure where to turn when coming across a problematic landlord. A website search suggested Tenant Angels who had many positive reviews. From first conta... See more

Company replied

Rated 5 out of 5 stars

Tenant angels provide a highly professional service and genuinely go above and beyond to try to help tenants. Not only do they help immensely, they are prompt in answering any questions or queries you... See more

Company replied


Company details

  1. Legal Services

About Tenant Angels

Written by the company

At Tenant Angels, we fight for the rights of tenants in England & Wales.

Specialising in Tenancy Deposit Protection Claims, in the last 12 months alone, we've handled over 1,300 claims for tenants!

The law on deposit protection is very clear, a landlord (or their agent) must protect a tenant's deposit within 30 days of it being paid and it must remain protected for the whole duration of the tenancy until the day the tenant moves out.

If the landlord fails to do this, they have broken the law and the tenant is entitled to the full deposit back plus up to 3x the value of the deposit per breach.

Our service is completely free of charge for tenants and if a tenants would like help with a claim, our partner solicitors operate on a no-win, no-fee basis.

We're a family-run business that is passionate about defending tenants rights. Helping you get exactly what you deserve.

If you need help, please get in touch today for a friendly no-obligation chat.

Tenancy Deposit Claims

Written by the company

Free Tenancy Deposit Checks
If your landlord did not protect your deposit, they have broken the law and you could be owed 3 times the value of your deposit in compensation. Find out free of charge today!
No-win, No-Fee Service
There are ZERO upfront costs! We operate all of our cases on a no win, no fee basis. All legal fees are recovered from the landlord when we win, along with a modest success fee from your compensation. Your compensation can be worth the return of your deposit in full, plus 3x your deposit value on top!
100% Confidential
It's not uncommon for tenants to worry that checking the status of their deposit protection will be flagged to the landlord, especially if you're still living in the property. We can assure you, our service is 100% confidential. Your landlord will not be notified until the day you decide to file a claim.

Contact info

Promotion box for Tenant Angels

Free Deposit Check

Unsure if your deposit was protected correctly? Find out today!

4.9

Excellent

TrustScore 5 out of 5

949 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I appreciate their support in…

I appreciate their support in everything. Now I am just waiting for the next steps.

March 17, 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Really appreciate that, thank you. We’ll keep things moving and keep you updated on the next steps.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Helpful, informative and courteous

Helpful, informative and courteous.
Took all the stress out of a legal issue for me.
Put me onto a great lawyer who got a positive result.

December 3, 2025
Tenant Angels logo

Reply from Tenant Angels

Hi Tomas,

Really appreciate this, thank you. Glad we could take some of the stress off and get you to the right solicitor - great to hear it all worked out well.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Fast, efficient and friendly

Fast, efficient and friendly service

March 13, 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Candida,

Thanks so much, really appreciate that. Glad we could keep things quick and easy for you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Best services I am glad with their…

Best services I am glad with their behaviour and they are so friendly. 100% recommended.

March 16, 2026
Unprompted review
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Reply from Tenant Angels

Hi Hadia,

Thank you, that’s really kind of you to say. Glad you felt well looked after - that’s what we aim for.

Really appreciate the recommendation too 😊

All the best,
Tenant Angels

Rated 4 out of 5 stars

Good communication

Good communication. Very professional.

March 13, 2026
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Reply from Tenant Angels

Hi Richard,

Thank you, really appreciate that. Glad the communication and service hit the mark for you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Successful claim ☑️ Helpful, transparent and honest

Lovely people to speak to, informative and clear in what happens should you pursue a claim.
When I had T&C’s questions regarding the solicitor and fees these were answered transparently. Subsequently sourcing an alternative option for me which worked great for my circumstances!

Thank you for being open and honest, as well as putting me in touch with such a great solicitor.

January 21, 2026
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Reply from Tenant Angels

Hi Charlotte,

Thank you, this is really nice to read.

I’m glad we could answer everything clearly for you and find an option that suited your situation - that part’s really important to us. Good to hear the solicitor’s been a great fit as well.

Really appreciate you taking the time to share this.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Good experience,,

Good experience,,
Thanks alot for your support and help

March 12, 2026
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Reply from Tenant Angels

Hi Turki,

Thanks a lot, really appreciate that. Glad we could help.

All the best,
Tenant Angels

Rated 5 out of 5 stars

They have been amazing

They have been amazing, I have been explained everything about the claim and after they checked my case, they recommended a solicitor which is also very good and clear in terms of what happens next! My experience with Tenants Angels was a positive one! Thanks guys

February 10, 2026
Unprompted review
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Reply from Tenant Angels

Hi Gelu,

Thanks so much, really appreciate you saying that. Glad everything was clear and that the solicitor’s been a good fit too.

Great to hear you had a positive experience with us.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Very helpful kind staff

Very helpful kind staff, explained everything clearly. Will definitely recommend them!

February 24, 2026
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Reply from Tenant Angels

Hi Debra,

Thank you, really appreciate that. Glad everything was clear and you felt well looked after.

Thanks for the recommendation as well 😊

All the best,
Tenant Angels

Rated 5 out of 5 stars

Very quick and very helpful

Very quick and very helpful was able to get me sorted in under 24hours!!

February 25, 2026
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thank you, really appreciate that. Glad we could get things sorted so quickly for you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

prompt in response and action

You're prompt in taking action. Your reception was kind and accommodating. Your willingness to help was overwhelmed.

February 5, 2026
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Reply from Tenant Angels

Hi Ogunleye,

Thank you, really appreciate your kind words. Glad we could act quickly and make things as easy as possible for you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Fantastic from start to finish would…

Fantastic from start to finish would recommend to colleagues and friends.

February 25, 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Hayley,

Thanks so much, really appreciate that. Glad everything went smoothly from start to finish.

And thank you for recommending us as well.

All the best,
Tenant Angels

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Tenants Angels when I discovered that my landlord had failed to protect my deposit as legally required.
From the start, the team was professional, clear, and reassuring. They explained my rights in simple terms and guided me through the entire process step by step. I was initially unsure about making a claim, but they made everything straightforward and stress-free.
Communication was excellent throughout — they kept me updated regularly and were always available to answer my questions. Thanks to their expertise and support, my case was handled efficiently and successfully.
I would highly recommend Tenants Angels to anyone who finds themselves in a similar situation. They genuinely care about helping tenants and ensuring landlords follow the law.

February 18, 2026
Unprompted review
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Reply from Tenant Angels

Hi there,

Thank you for taking the time to write this, it really means a lot.

I’m glad we could make things feel clear and manageable for you, especially at the start when you’re unsure whether to go ahead. That’s usually the hardest part.

Great to hear everything was handled smoothly and you felt supported throughout - that’s exactly what we aim for.

Really appreciate the recommendation as well.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Vey helpful

Vey helpful, I really appreciated the efforts in sending all the informations immeditaely, reposnd to any questions promptly. They will also put you in touch with the solicitors, and send you additionional links to help you understanding the legal terms and contracts (Conditional Fee Agreement).

February 17, 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Letizia,

Thank you, really appreciate that. Glad everything was clear and you felt well supported throughout.

Good to hear the extra info and links helped as well.

All the best,
Tenant Angels

Rated 4 out of 5 stars

Cannot fault there service and appears…

Cannot fault there service and appears my landlord abided by there policy so no fault of tenancy angels. Very quick and efficient response

February 13, 2026
Unprompted review
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Reply from Tenant Angels

Hi Dean,

Really appreciate you saying that, thank you. Glad we could get you a clear answer quickly, even if everything was in order on the landlord’s side.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Quick Resolution

They were quick to respond and get on my case. They equally got me a solicitor to look into my case quickly.

February 3, 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Rachel,

Thanks, really appreciate that. Glad we could get things moving quickly for you and get you in touch with the right solicitor.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Full professionalism and personalised approach.

Full professionalism and at the same time very friendly and personalised approach. Even if due to my personal circumstances it took me about a year to finally sign an agreement with a solicitor, they always had time for me and checked how I am going (without my feeling to be pushed by them). Whenever I had questions they were very happy to help me and answer them. I recommend Tenant Angels to anyone who wants to claim unprotected deposit.

January 30, 2026
Unprompted review
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Reply from Tenant Angels

Hi Marta,

Thank you, this is really lovely to read.

You took your time and did things at your own pace, which is exactly how it should be - I’m glad you never felt pressured along the way.

Really appreciate the recommendation as well, and glad we could be there when you needed us.

All the best,
Tenant Angels

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