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Tenant Angels Reviews 954

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 282 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and supportive approach, making interactions pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the clear communication throughout the process, especially regarding claims. Many consumers found the company's assistance invaluable in understanding their rights and navigating complex situations, often going above and beyond to help. The personalized and empathetic communication style is frequently mentioned as a significant factor in reducing stress and providing reassurance during challenging times.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for their... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the swift,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the professional,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Claim

Clients share positive opinions on claim. Many customers express satisfaction with the support and advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am still in the initial stage with Tenant Angels, and so far they have been very friendly and professional. They reply to every enquiry and keep me updated on the progress. I have only been with t... See more

Rated 5 out of 5 stars

Daniel at Tenant Angels is an absolute knight in shining armour. Twice my flatmates and I have been in situations with a terrible landlord or leasing agency and both times Daniel has come to our rescu... See more

Company replied

Rated 5 out of 5 stars

Being in our 60’s and long term renters we were unsure where to turn when coming across a problematic landlord. A website search suggested Tenant Angels who had many positive reviews. From first conta... See more

Company replied

Rated 5 out of 5 stars

Tenant angels provide a highly professional service and genuinely go above and beyond to try to help tenants. Not only do they help immensely, they are prompt in answering any questions or queries you... See more

Company replied


Company details

  1. Legal Services

About Tenant Angels

Written by the company

At Tenant Angels, we fight for the rights of tenants in England & Wales.

Specialising in Tenancy Deposit Protection Claims, in the last 12 months alone, we've handled over 1,300 claims for tenants!

The law on deposit protection is very clear, a landlord (or their agent) must protect a tenant's deposit within 30 days of it being paid and it must remain protected for the whole duration of the tenancy until the day the tenant moves out.

If the landlord fails to do this, they have broken the law and the tenant is entitled to the full deposit back plus up to 3x the value of the deposit per breach.

Our service is completely free of charge for tenants and if a tenants would like help with a claim, our partner solicitors operate on a no-win, no-fee basis.

We're a family-run business that is passionate about defending tenants rights. Helping you get exactly what you deserve.

If you need help, please get in touch today for a friendly no-obligation chat.

Tenancy Deposit Claims

Written by the company

Free Tenancy Deposit Checks
If your landlord did not protect your deposit, they have broken the law and you could be owed 3 times the value of your deposit in compensation. Find out free of charge today!
No-win, No-Fee Service
There are ZERO upfront costs! We operate all of our cases on a no win, no fee basis. All legal fees are recovered from the landlord when we win, along with a modest success fee from your compensation. Your compensation can be worth the return of your deposit in full, plus 3x your deposit value on top!
100% Confidential
It's not uncommon for tenants to worry that checking the status of their deposit protection will be flagged to the landlord, especially if you're still living in the property. We can assure you, our service is 100% confidential. Your landlord will not be notified until the day you decide to file a claim.

Contact info

Promotion box for Tenant Angels

Free Deposit Check

Unsure if your deposit was protected correctly? Find out today!

4.9

Excellent

TrustScore 5 out of 5

954 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Help the elderly

Being in our 60’s and long term renters we were unsure where to turn when coming across a problematic landlord. A website search suggested Tenant Angels who had many positive reviews. From first contact we found them to be thorough and helpful. They put us in contact with solicitors and case is ongoing at present. All work carried out by Tenant Angels was reassuring and helpful.

November 14, 2025
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thank you so much for taking the time to leave such a thoughtful review. We’re really glad you found us when you did and that we could help guide you through what can be a very worrying situation. It’s great to hear you felt reassured and supported - that’s exactly what we aim for.

Wishing you all the best with the ongoing case, and a lovely Christmas and New Year ahead.
The Tenant Angels Team

Rated 5 out of 5 stars

The best help

The best help, very helpful and very nice people. All expansion cleared.

December 2, 2025
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Bogdan,

Thanks so much for the kind words! We’re really glad everything was explained clearly and that you felt well looked after. Wishing you a lovely Christmas and a great New Year ahead.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Excellent service

Excellent service — they responded quickly and were very clear in answering all my questions. Highly recommended.

December 2, 2025
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Caicedo,

Thanks so much for the great review! We’re really glad we could answer everything clearly and quickly. Appreciate the recommendation - and wishing you a lovely Christmas and a happy New Year.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Tenant Angels have been fantastic from the start

Tenant Angels have been fantastic from my very first interaction. They explained everything clearly and professionally and answered any questions I had. Thanks to Tenant Angels I am now proceeding with a claim. I would never have gone forward on my own but Tenant Angels have made the process so easy and am so glad I made contact.

December 1, 2025
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Reply from Tenant Angels

Hi Sam,

Thanks so much for the lovely review. We’re really glad we could make things feel clearer and easier for you - taking that first step can be the hardest part. It’s great to hear you felt confident enough to move forward.

Wishing you a lovely Christmas and all the best for the New Year ahead,
The Tenant Angels Team

Rated 5 out of 5 stars

Supportive team

Tenants Angels have been really helpful, giving me clear guidance on the tenancy deposit claim process and connecting me with a solicitor to take things forward.

December 1, 2025
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Reply from Tenant Angels

Hi Chinnu,

Thanks so much for the kind review! We’re really glad we could help guide you through the process and get things moving with a solicitor. Wishing you a lovely Christmas and a great New Year ahead.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Tenant Angels Are Heaven Sent!

Tenant Angels were absolutely wonderful in helping us with a deposit protection issue. In particular, Dan was kind, knowledgable and available to speak via WhatsApp about any questions we had. We didn't feel any pressure at all and they found us incredible solicitors who dealt with our claim in just 5 weeks. The solicitors were amazing and we would never have found them without Tenant Angels. Thank you so much Dan and Tenant Angels!

October 31, 2025
Unprompted review
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Reply from Tenant Angels

Hi Zarina,

Thank you so much for such a lovely review - it really means a lot. We’re so glad Dan could support you and that everything moved so quickly once the solicitors were involved. Five weeks is a great result, and it’s brilliant to hear you felt comfortable and never under pressure throughout.

Wishing you a lovely Christmas and all the very best for the New Year,
The Tenant Angels Team

Rated 5 out of 5 stars

Fully informed decision

Tennant Angel helped me to make a fully informed decision, I found very useful information for all eventualities on their pages. They explained it a simple way if something wasn't clear and supported me all along.
Great Company.

November 28, 2025
Unprompted review
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Reply from Tenant Angels

Hi Andrea,

Thanks so much for the lovely review! We’re really glad the information helped you make an informed decision and that everything was explained clearly along the way. Appreciate the kind words.

Wishing you a lovely Christmas and a great New Year ahead,
The Tenant Angels Team

Rated 5 out of 5 stars

Tenant Angels are Amazing!!!

Tenant Angels have a great team, that respond very quickly and efficiently.

They went above and beyond at all times to explain everything and keep me informed at every step and didn’t hesitate to answer and any questions clearly when I needed clarification.

They were very professional and really kind.

Would definitely recommend their services to Everybody.

November 26, 2025
Unprompted review
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Reply from Tenant Angels

Hi Sharwesh,

Thanks so much for the kind words! We’re really glad you felt well looked after and kept in the loop throughout - that’s exactly what we aim for. We really appreciate the recommendation.

Wishing you a lovely Christmas and all the best for the New Year,
The Tenant Angels Team

Rated 5 out of 5 stars

Highly Recommended

Very helpful. Found our deposit when we couldn’t, would highly recommend

November 17, 2025
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Reply from Tenant Angels

Hi Bev,

Thanks so much for the lovely review! We’re really glad we could help track it down for you. Appreciate the recommendation - and wishing you a lovely Christmas and a happy New Year.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

It was so comfortable working with…

It was so comfortable working with tenant angels. They made sure that each and every steps are going well. They're communicating really well and excellent service.

November 21, 2025
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Reply from Tenant Angels

Hi Reshma,

Thanks so much for the lovely review! We’re really glad you felt comfortable throughout and that everything was kept on track. Wishing you a lovely Christmas and all the best for the New Year.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Very well nice and polite over phone…

Very well nice and polite over phone straight forward easy and would recommend

November 14, 2025
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thanks so much for the kind review! Really glad everything felt straightforward and easy. Appreciate the recommendation - and wishing you a lovely Christmas and a happy New Year.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Unparalleled support

The diligence and empathy of the team absolutely surpassed my expectations - a brilliant service addressing an all too common circumstance, which I'd recommend to anyone who finds themselves needing this support.

October 22, 2025
Unprompted review
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Reply from Tenant Angels

Hi there,

Thank you so much for such thoughtful feedback - it really means a lot to the whole team. We’re glad the support felt both thorough and empathetic, especially in what can be a stressful situation. We really appreciate the recommendation.

Wishing you a lovely Christmas and all the best for the New Year,
The Tenant Angels Team

Rated 5 out of 5 stars

Thank you!

Just such a fantastic service that was so desperately needed. The communication with Daniel has been nothing but positive, helpful, friendly, and i never have to wait more than a couple hours for a response. Thank you Tenant Angels!

November 18, 2025
Tenant Angels logo

Reply from Tenant Angels

Hi Heather,

Thank you so much for the lovely review! We’re really glad the support and communication with Daniel has been helpful and responsive - that’s exactly how we aim to work. It means a lot to know the service made a difference when it was needed most.

Wishing you a lovely Christmas and all the best for the New Year,
The Tenant Angels Team

Rated 5 out of 5 stars

I found Tenant Angels when I was…

I found Tenant Angels when I was searching on Google, as I needed some help with getting my deposit back from my landlord.
The overall experience was very pleasant.
I have been given all the avice I required, I could ask as many questions as I needed and they even answered my questions on Sunday.
They kept me informed about everything and I wasn't pressured to do anything.
I can 100% recommend Tenant Angels for they friendly and professional service. I am at the stage when the solicitor just started working on my case, but up to this point I am very happy with all the support and service I received.

November 17, 2025
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thank you so much for taking the time to leave such a thoughtful review. We’re really glad the experience felt pleasant and pressure-free, and that you felt able to ask as many questions as you needed. It’s great to hear you’ve felt well supported up to this point.

Wishing you all the best as things progress with the solicitor, and a lovely Christmas and New Year ahead,
The Tenant Angels Team

Rated 5 out of 5 stars

Honest & Helpful

Honest and helpful guidance throughout

July 14, 2025
Unprompted review
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Reply from Tenant Angels

Hi there,

Thanks so much for the kind review! We’re really glad the guidance felt honest and helpful throughout. Wishing you a lovely Christmas and a happy New Year.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Excellent service

Excellent service, they were very patient and professional.

November 12, 2025
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Stanley,

Thanks so much for the kind review! We’re really glad you found the service patient and professional. Wishing you a lovely Christmas and a great New Year ahead.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Tenant Angels as the name says are…

Tenant Angels as the name says are angels in real life. The approach and the process was seamless and understanding. I had more courage to go forward with the claim after consulting with them. Thanks to the entire Tenant Angels team.

October 21, 2025
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thank you so much for the lovely words - that really means a lot to us. We’re glad speaking with us gave you the confidence to move forward, and that the process felt smooth and supportive. That’s exactly what we aim for.

Wishing you a lovely Christmas and all the best for the New Year,
The Tenant Angels Team

Rated 5 out of 5 stars

Fantastic quick response well impressed…

Fantastic quick response well impressed thank you 👍🏾

November 14, 2025
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thanks so much for the great feedback! Really glad you were impressed with the quick response 👍 Wishing you a lovely Christmas and a happy New Year.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

This was very helpful fast and…

This was very helpful fast and efficient, I would tell everybody to choose tenant angels

November 6, 2025
Tenant Angels logo

Reply from Tenant Angels

Hi Ebule,

Thanks so much for the kind words! We’re really glad you found the service fast and helpful - and we appreciate you spreading the word. Wishing you a lovely Christmas and a great New Year ahead.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

They had a great attitude and helped…

They had a great attitude and helped solve the problem patiently and efficiently

November 11, 2025
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Hancong,

Thanks so much for the kind review! We’re really glad the support felt patient and efficient - that’s exactly what we aim for. Wishing you a lovely Christmas and all the best for the New Year.

All the best,
The Tenant Angels Team

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