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Tenant Angels Reviews 954

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 282 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and supportive approach, making interactions pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the clear communication throughout the process, especially regarding claims. Many consumers found the company's assistance invaluable in understanding their rights and navigating complex situations, often going above and beyond to help. The personalized and empathetic communication style is frequently mentioned as a significant factor in reducing stress and providing reassurance during challenging times.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for their... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the swift,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the professional,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Claim

Clients share positive opinions on claim. Many customers express satisfaction with the support and advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am still in the initial stage with Tenant Angels, and so far they have been very friendly and professional. They reply to every enquiry and keep me updated on the progress. I have only been with t... See more

Rated 5 out of 5 stars

Daniel at Tenant Angels is an absolute knight in shining armour. Twice my flatmates and I have been in situations with a terrible landlord or leasing agency and both times Daniel has come to our rescu... See more

Company replied

Rated 5 out of 5 stars

Being in our 60’s and long term renters we were unsure where to turn when coming across a problematic landlord. A website search suggested Tenant Angels who had many positive reviews. From first conta... See more

Company replied

Rated 5 out of 5 stars

Tenant angels provide a highly professional service and genuinely go above and beyond to try to help tenants. Not only do they help immensely, they are prompt in answering any questions or queries you... See more

Company replied


Company details

  1. Legal Services

About Tenant Angels

Written by the company

At Tenant Angels, we fight for the rights of tenants in England & Wales.

Specialising in Tenancy Deposit Protection Claims, in the last 12 months alone, we've handled over 1,300 claims for tenants!

The law on deposit protection is very clear, a landlord (or their agent) must protect a tenant's deposit within 30 days of it being paid and it must remain protected for the whole duration of the tenancy until the day the tenant moves out.

If the landlord fails to do this, they have broken the law and the tenant is entitled to the full deposit back plus up to 3x the value of the deposit per breach.

Our service is completely free of charge for tenants and if a tenants would like help with a claim, our partner solicitors operate on a no-win, no-fee basis.

We're a family-run business that is passionate about defending tenants rights. Helping you get exactly what you deserve.

If you need help, please get in touch today for a friendly no-obligation chat.

Tenancy Deposit Claims

Written by the company

Free Tenancy Deposit Checks
If your landlord did not protect your deposit, they have broken the law and you could be owed 3 times the value of your deposit in compensation. Find out free of charge today!
No-win, No-Fee Service
There are ZERO upfront costs! We operate all of our cases on a no win, no fee basis. All legal fees are recovered from the landlord when we win, along with a modest success fee from your compensation. Your compensation can be worth the return of your deposit in full, plus 3x your deposit value on top!
100% Confidential
It's not uncommon for tenants to worry that checking the status of their deposit protection will be flagged to the landlord, especially if you're still living in the property. We can assure you, our service is 100% confidential. Your landlord will not be notified until the day you decide to file a claim.

Contact info

Promotion box for Tenant Angels

Free Deposit Check

Unsure if your deposit was protected correctly? Find out today!

4.9

Excellent

TrustScore 5 out of 5

954 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Tenant Angels Have Been Incredibly Helpful

Tenant Angels have been incredibly helpful with my compensation claim. Every aspect of the support and guidance that has been given by Tenant Angels is truly fantastic as they clearly and concisely explained how each phase of the compensation claim would be prepared.

November 8, 2025
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thank you so much for the lovely review! We’re really glad the guidance felt clear and helpful at each stage - knowing what’s happening can make a big difference. We really appreciate you taking the time to share this.

Wishing you a lovely Christmas and all the best for the New Year,
The Tenant Angels Team

Rated 5 out of 5 stars

Tenants Angels are fantastic

Tenants Angels are fantastic, they explain everything to you, talk to you with ease which makes everything easier to do, I would highly recommend this company

October 31, 2025
Tenant Angels logo

Reply from Tenant Angels

Hi Sharon,

Thanks so much for the lovely review! We’re really glad everything was explained clearly and felt easy to deal with - that’s exactly what we aim for. We really appreciate the recommendation.

Wishing you a lovely Christmas and all the best for the New Year,
The Tenant Angels Team

Rated 5 out of 5 stars

Tenant angels were so prompt in taking…

Tenant angels were so prompt in taking up my case. There explanation was so detailed and transparent.

November 6, 2025
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thanks so much for the kind review! We’re really glad everything felt prompt, clear, and transparent from the start. Wishing you a lovely Christmas and a great New Year ahead.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

The staff at Tenant Angels are very professional

The staff at Tenant Angels are very professional, kind, and always ready to help. Their support and positive attitude make the whole process smooth and stress-free. I really appreciate their assistance and would highly recommend their services.

October 30, 2025
Tenant Angels logo

Reply from Tenant Angels

Hi Cornelia,

Thank you so much for the lovely review! We’re really glad the support helped make things feel smoother and less stressful - that’s exactly what we aim for. We really appreciate the recommendation.

Wishing you a lovely Christmas and all the best for the New Year,
The Tenant Angels Team

Rated 5 out of 5 stars

Friendly and supportive experience

Supportive, friendly and clear, always ready to explain each steps and clarify any doubts!

November 6, 2025
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thanks so much for the lovely review! We’re really glad everything felt clear and that you felt supported every step of the way. Wishing you a lovely Christmas and a great New Year ahead.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Made everything easy and stress free

Made everything easy and stress free

November 6, 2025
Tenant Angels logo

Reply from Tenant Angels

Hi Caroline,

Thanks so much for the lovely review! We’re really glad we could make things feel easy and stress-free. Wishing you a lovely Christmas and all the best for the New Year.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Excellent and yoylur custoeer service is a top notch

I called on you to help me in my tenancy deposit claim and guess what, you guys gave me what i least expected. You have time to explain everything in detailes and i must say i am overwhelmed by your service so far.

November 4, 2025
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thank you so much for the kind words - that really means a lot. We’re really glad the explanations helped and that the support has exceeded expectations so far. That’s exactly what we aim for.

Wishing you a lovely Christmas and all the best for the New Year,
The Tenant Angels Team

Rated 5 out of 5 stars

Trustable and best online servicing team

The team is really really nice and patient trying to assist me as much as possible, even with my busy schedule being almost impossible to reply during the day. 5 star for Daniel who did her best catching on me to provide as much info as I can and guiding me what will happen next. I am very grateful and appreciate all the efforts. I truely recommend their service and tenants angel is so far one of the best online servicing team I have encountered, I 100000% recommend them.

My current case with the solicitor they referred has been settled, I have now decided to let them check all my other rental histories in the UK.

September 2, 2025
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Lara,

Thank you so much for such a thoughtful review - it really means a lot. We know how hard it can be juggling everything with a busy schedule, so we’re really glad Daniel was able to work around that and keep things moving for you. It’s brilliant to hear your case has now been settled, and we’re happy to help look over your other rental histories too.

Wishing you a lovely Christmas and all the best for the New Year ahead,
The Tenant Angels Team

Rated 5 out of 5 stars

Tenant Angels are very good and they…

Tenant Angels are very good and they helped me to find out whether my deposit was being protected in a scheme, and they also helped me with a solicitor who is now working on my case and all of this is free

October 24, 2025
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Reply from Tenant Angels

Hi there,

Thanks so much for the lovely review! We’re really glad we could help you check where your deposit was held and get things moving with a solicitor. It’s great to hear the support so far has been helpful.

Wishing you a lovely Christmas and all the best for the New Year,
The Tenant Angels Team

Rated 5 out of 5 stars

Great Assistance given to us

Amazing experience and helped us in settling out problem we had with our deposit return- extremely helpful

October 22, 2025
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thanks so much for the lovely review! We’re really glad we could help get the deposit issue sorted and make the process easier for you. Wishing you a lovely Christmas and a great New Year ahead.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Really helpful pointed me.in the right…

Really helpful pointed me.in the right direction and explained everything to.me that i needed to know

October 28, 2025
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Andre,

Thanks so much for the kind review! We’re really glad we could point you in the right direction and explain everything clearly. Wishing you a lovely Christmas and a great New Year ahead.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

I was not expecting so great…

I was not expecting so great experience. They are absolutely amazing and helpful, very kind and professional people. I definitely recommend them!

October 28, 2025
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Elaine,

Thank you so much for the lovely review! We’re really glad the experience exceeded expectations and that you felt well looked after. We really appreciate the recommendation.

Wishing you a lovely Christmas and all the best for the New Year,
The Tenant Angels Team

Rated 5 out of 5 stars

Great communicators and very help team

Great communicators and very help team

October 20, 2025
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thanks so much for the kind review! We’re really glad the communication was helpful. Wishing you a lovely Christmas and a happy New Year.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

They took my concerns with importants…

They took my concerns with importants and care. Helped me understand what to do and spoke to me with respect

October 20, 2025
Tenant Angels logo

Reply from Tenant Angels

Hi Tony,

Thanks so much for the kind review. We’re really glad you felt listened to, treated with respect, and supported - that’s exactly how it should be. Wishing you a lovely Christmas and all the best for the New Year.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Exceptional service

Exceptional service! Answer phone immediately and very clear on how they proceed. Fast and efficient. Totally recommend them. Patricia

October 27, 2025
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Patricia,

Thank you so much for the lovely review! We’re really glad everything felt clear, quick, and efficient from the start. We really appreciate the recommendation.

Wishing you a lovely Christmas and all the best for the New Year,
The Tenant Angels Team

Rated 5 out of 5 stars

Deposit protection scheme

So far quite happy how quickly the company how the team have been supportive

October 27, 2025
Tenant Angels logo

Reply from Tenant Angels

Hi Steven,

Thanks so much for the review! We’re really glad you’re happy so far and that the team’s support has been helpful. Wishing you a lovely Christmas and a great New Year ahead.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Unprotected deposit

I was having issues with the fact that my deposit hadn’t been protected and my landlord was hanging onto it . Tenant Angels were an amazing support. We communicated via WhatsApp and I found this incredibly helpful and personal .. I didn’t need to take matters further as he did finally pay most of it back but i knew that I would have guidance and support if I had to go down the legal route . Thank you Tenant Angels.

October 26, 2025
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Rachel,

Thanks so much for the lovely review. We’re really glad the WhatsApp support helped and that knowing we were there gave you some reassurance - sometimes that alone is enough to shift things in the right direction. Really pleased you managed to get most of it back.

Wishing you a lovely Christmas and all the best for the New Year,
The Tenant Angels Team

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! Fast, reliable and fantastic service. Look no further! Thank you, Daniel!

July 17, 2025
Tenant Angels logo

Reply from Tenant Angels

Hi Anna,

Thanks so much for the lovely review! We’re really glad you were happy with the service - and we’ll pass your thanks on to Daniel too. Wishing you a lovely Christmas and a great New Year ahead.

All the best,
The Tenant Angels Team

Rated 5 out of 5 stars

Daniel at Tenant Angels is an absolute…

Daniel at Tenant Angels is an absolute knight in shining armour. Twice my flatmates and I have been in situations with a terrible landlord or leasing agency and both times Daniel has come to our rescue. His replies are always warm, helpful, prompt, and informative. He really helped me understand my rights and my options and made the whole process of pushing back against our mistreatment as tenants a lot less daunting. Absolutely anyone who suspects their landlords or agents aren’t by the book should not hesitate to contact Tenant Angels. They really do live up to their name

October 26, 2025
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Alex,

Wow - thank you so much for such kind words. We’re really glad Dan could be there for you and help make things feel less daunting. No one should feel powerless when dealing with a landlord, so it means a lot to hear you felt informed and supported.

We really appreciate you taking the time to share this, and we’re wishing you a lovely Christmas and all the best for the New Year ahead.

Take care,
The Tenant Angels Team

Rated 5 out of 5 stars

Great service always there to help an…

Great service always there to help an very fast response every time no delay would highly recommend 5***

October 17, 2025
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thanks so much for the great review! Really glad we could help quickly whenever you needed us. We really appreciate the recommendation. Wishing you a lovely Christmas and a happy New Year.

All the best,
The Tenant Angels Team

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