Easy to order online but the packaging was not great. The majority of the order arrived in a large box with the cannisters of balls being loose rather than contained in a box of 18 as they should have... See more
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Review summary
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No word from tennis point or dpd on arrival of shoes and am unable to reach customer services Order number 78953864 Please find out what’s going on . Thanks
Range of products not so wide choice as usual and really hard to judge the sizes, Have paid £15 postage just to keep a pair of socks plus the price of the socks. Disappointed at the quality of the Nik... See more
Order came on time no issue. However, I wanted to return shoes that were sent as they were too large due to my error But when creating a label online it doesn't work. Have sent multiple messages to... See more
Company details
Written by the company
Tennis shop for tennis rackets, tennis shoes, tennis clothing, tennis bags, accessories ✓ 30 days money back guarantee ✓ Free delivery over 49 £
Contact info
Hans-Böckler-Str. 29-35, 33442, Herzebrock-Clarholz, Germany
- +442033182147
- info@tennis-point.co.uk
- tennis-point.co.uk
2.5
Poor
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 2 weeks
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Overall is good website for the tennis…
Overall is good website for the tennis equipments.
April 17, 2026
I am a Professional tennus coach,and…
I am a Professional tennus coach,and really appreciate the excellent service from tennis point.
March 26, 2026
Great company to buy from
April 17, 2026
Do not use Tennis Point - awful customer service and very expensive returns
Very slow delivery. The tennis skirt was then poor quality (brand is Quiet Please!), and it would have cost nearly as much to return the skirt as I paid for it. Customer service was dreadful - very slow to reply, my very simple query was passed between three different people and I had to explain repeatedly what the problem was - even though it was on the email chain! In the end I gave up.
They should be more transparent or generous about its returns policy.
I would not buy from Tennis Point again. Ever.
March 2, 2026
Very great experienced
Very great experienced, fast delivery and items in very good quality and legit
April 13, 2026
Disappointing
One of the items in my order was more than disappointing.I think we were sent a “second” or a previously returned item.The customer service is incredibly slow and tedious and they expect us to pay for return postage.They can’t even answer our question “will you be able to replace?”..Not impressed
April 14, 2026
Reply from Tennis-Point.co.uk
Hello Stuart, thanks for your feedback.
We’re very sorry to hear that you were disappointed with one of the items you received and apologise for the frustration caused by the delay in communication.
Please be assured that if an item arrives faulty or with a defect, we are happy to cover the return shipping costs.
We understand your disappointment and apologise that your experience with our customer service did not meet expectations. Please feel free to contact us so we can review your case further and work towards a solution.
Reply from Tennis-Point.co.uk
Hello, thanks for your feedback.
We’re sorry to hear about your experience and apologise for the frustration caused.
Please note that returns can only be accepted within the applicable return period. Unfortunately, once this period has expired, we are no longer able to offer a return. However, if your issue is related to a complaint or faulty item, please feel free to contact us and we will be happy to assist further.
We also apologise as we were unable to locate any email contact from your side in our system.
The prices are brilliant
The prices are brilliant, ease at how easy it is to order. Delivery is really quick & they keep you up to date along the way. Just a very good service! Thanks
April 10, 2026
Very satisfactory on all counts
Very satisfactory on all counts. Well done , thank you.
January 19, 2026
Racket order
Ordered my racket and it’s due for delivery today. 10 days from the point of delivery, which is fine but longer than advertised. My only negative and reason for a four star review is the lack of communication. Other than that they did what they needed too.
April 13, 2026
Unprompted review
Waiting over one week. Not sure if they will ever arrive.
I ordered and paid for my goods over one week ago. They have still not arrived. From what I can see they have possibly not even been sent yet. Very limited and unclear communications. Appalling customer service.
April 3, 2026
Unprompted review
Reply from Tennis-Point.co.uk
Hello Simon, thanks for your feedback.
We’re very sorry for the delay. We understand how disappointing this experience has been and apologise that our service did not meet your expectations.
Our team is currently reviewing your case to ensure this is resolved as quickly as possible. Your order was successfully delivered in the meantime.
Still not received the item
Still not received the item, have been told that DPD will be delivering the item, then received a scam text claiming there was a problem with a DPD delivery due to insufficient delivery details. On following the link, payment details were requested for a redelivery fee. Given the timing I was concerned that there was a data breach allowing the scammers knowledge that I was expecting a DPD delivery; when expressing this concern to customer service, I received a nonsensical reply
April 11, 2026
Unprompted review
Reply from Tennis-Point.co.uk
Hello Chris, thanks for your feedback.
We’re very sorry for the frustration caused by the delayed delivery. We also apologise that our earlier response did not properly address your concerns.
We’re pleased to see that your order has now been delivered successfully. If there is anything further we can assist with, please don’t hesitate to contact us directly.
Order arrived as specified
April 2, 2026
Unprompted review
Very expensive delivery £7.95 and…
Very expensive delivery £7.95 and return£7.95 charges to UK. 0 stars. The returns should be free. I will not buy again from this website
April 1, 2026
Unprompted review
Reply from Tennis-Point.co.uk
Hello, thank you for your feedback.
We always try to keep our product prices, as well as our shipping and return costs, low. We are constantly analyzing ways to offer good prices while maintaining high quality.
Was ok service but was promised return…
Was ok service but was promised return postage refused but not honoured
March 30, 2026
Unprompted review
Items sent to the wrong country
Tennis items sent to Ireland and not Northern Ireland in error. Already nearly a two week wait for these items. Now they have to go back to tennis point to be reissued.
Very delayed as a result and not happy.
April 2, 2026
Unprompted review
Reply from Tennis-Point.co.uk
Hello, thank you for your feedback.
We are sorry you had a negative experience with us.
We apologize if you made a mistake when selecting the delivery country during the ordering process.
We have already received the returned order and processed the refund. You are welcome to order again, and please make sure you enter the correct delivery country.
Different price at checkout
Different price being shown at checkout compared to what was initially displayed. Extra sale had been removed. I received just automated or vague responses.
March 24, 2026
Unprompted review
Reply from Tennis-Point.co.uk
Hello Sakis, thank you for your feedback.
We are sorry you had a negative experience.
Of course, there should be no price discrepancies during the ordering process, but it is possible that prices may vary due to a voucher or a certain order quantity.
We have requested further information from you to investigate the matter in detail.
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