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TennisHQ.co.uk Reviews 

208
•
TrustScore 4.5 out of 5

4.7

Tennis Store
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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent products, often highlighting the quality of racquets and shoes, and the available customization options. Many reviewers commend the quick and efficient delivery service, noting that items arrive promptly, well-packaged, and often ahead of schedule. The overall service is frequently described as great, with people appreciating the easy ordering process and competitive prices. However, some customers also noted specific issues with their orders, such as receiving an unstrung racket instead of a strung one, being sent the wrong shoes, or finding that their preferred string choice was unavailable.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Service

Customers consistently note positive experiences with service, highlighting quick delivery and accurate order... See more

Price

Users describe positive interactions with price, consistently finding products at fair, great, and... See more

Quality

Consumers find quality to be positive, with many reviewers noting that products look and feel of good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My daughter wanted to changer racket and her shoes were falling apart and found all needed here so felt it was convenient that I was able to just ordered everything at a very reasonable price. Didn't... See more

Rated 5 out of 5 stars

Excellent prices and delivered in well packaged parcels. Everything was spotless. Would 100% buy here again! Delivery was 1 day later than it originally quoted - but I'm almost enitrely certain tha... See more

Rated 5 out of 5 stars

I bought a pair of Yonex tennis shoes from this company. I was probably lucky that they had my size in stock, but they had a good range and I liked the fact that the website made it very clear which o... See more

Rated 5 out of 5 stars

Originally ordered a head Speed mp from TennisHQ but gave them a ring to ask if I could change my mind if the racquet was not strung yet. As it wasn’t, I then got refunded from my purchase very quick... See more

Company details

  1. Tennis Store
  2. Outdoor Sports Store

Written by the company

TennisHQ.couk – UK's Specialist Tennis Shop - Tennis Rackets, Shoes and Footwear, Balls, Clothing, Racket Bags, Grips and Strings. Cheapest prices and Rapid Dispatch.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

208 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(208)

91 reviews in the last 12 months

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Rated 1 out of 5 stars

They sent me the wrong shoes and gave no refund

They sent me the wrong shoes, I sent them back.... easy, right? Not. First of all they wait 72 hours to send you a return label. You then have to trek to a DHL drop off...bit cumbersome but ok.

The shoes I ordered were a ladies size 8, the ones I received were a men's size 13.5.

But worst of all, I did not get my refund. I sent the shoes back, but as they were not the shoes I had ordered, they demanded I sent back the shoes I had ordered...which I never got, so how can I send those back?!

So if they send the wrong order, and you return it, you will not get a refund until you send back the actual shoes you ordered (which you cannot do, as you never received them....riddle me that)

Avoid this company at all cost, their admin is a shambles and I am out of pocket with no way to get my money back due to a fault of theirs

(I will update and amend this review if they sort it out, but not feeling hopeful as their customer response takes 72 hours)

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Amazing. Great service, easy to order and delivery was really quick. I would recommend.

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY RACKETS FROM TENNISHQ!

Refused to refund racket, despite me sending it back the very next day in perfect saleable condition! Why? Because I had taken plastic wrapping of handle, and bounced a ball on it. GOV. UK guidance on online sales:" You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason'. In my view, this company has little interest in establishing a customer base for the long term. Please avoid.

July 23, 2025
Unprompted review

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