Very pleased with my good value, robust and practical Ecocool icepack. Easy to use website, found what I needed, right away! Delivery on time at a reasonable delivery cost, given current cost of po... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The tents spares staff understood exactly what I wanted. They provided me with a quotation to have the repair done by them and they also gave me the direct link to the item so that I could order i... See more
Company replied
Small error on order that was resolved by tent spares with no problem. That was after we had made a mistake on our original order and had to cancel it! Great customer service from Sue who sorted us o... See more
Company replied
Very happy with purchase. Needed a couple of new poles after wind damage during the summer holidays. Tried different places with no luck. I found Tentspares and found exactly what I was after. A bonu... See more
Company replied
Company details
Written by the company
TentSpares Ltd established fifteen years ago provides a much-needed service that the camping and caravanning industry was lacking ⛺ Our staff has 40 years of combined expertise in the sector, and as we have developed over the years, we are now Universal Spares' primary UK distributors, along with big brands like Khyam, Vango, Outwell, and Fiamma, to name a few. Having grown and established our business through the years, we have increased 📈 our selection and now also have a custom pole service for your tenting needs 🏕️ Working with many different tent manufacturers, we have a large selection of general spare parts, replacement tent poles, waterproofing, and even specialised tent pole runs and air tubes in store. All of these are readily available on-site and ready for prompt delivery 🚚 🌐 Visit our website www.tentspares.co.uk
Contact info
Unit 8a Jacknell Road, Dodwells Bridge Industrial Estate, LE10 3BS, Leicestershire, United Kingdom
- 01455 239 999
- enquiries@tentspares.co.uk
- tentspares.co.uk
4.8
Excellent
126 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong cord size advertised
Ordered the 2.5mm replacement pole cord but it was actually 2.00mm.
I double checked using a vernier and micrometer.
Had to order the 3.00mm cord which was in fact actually 2.5mm when measured.
June 11, 2020
Unprompted review
Quick reply
Quick reply, quick build and fast delivery. Posted Tuesday, the tent poles to fix one segment and build a full spare set. Got them back on the Friday. Will use again!!
March 29, 2020
Unprompted review
I ordered some replacement tent poles…
I ordered some replacement tent poles and ordered The wrong ones. Sent a sample of the broken poles back with my return. New poles arrived very promptly. Cannot fault the service or product.
Will use again.
April 21, 2019
Unprompted review
tent spares
without going into detail i or any of my friends who are all very experienced ultralight hikers ,will not be shopping with this company any time in the future
July 24, 2018
Unprompted review
What a fabulous company
What a fabulous company. They repaired my broken tent pole, fitted a new angled ferrule and shaped it to the correct angle for my Outwell birdland 3 tent for which you cannot buy spares . I would highly recommend them. They did this while I waited.
June 28, 2018
Unprompted review
I ordered some replacement tent poles …
I ordered some replacement tent poles for my tunnel tent, and received them in the post straight away, very impressed! The kit included more than I expected, so I would definitely order from this company again.
August 17, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.