I bought the Vidiu X device because it offered the potential of being a stand alone YouTube broadcaster. When first setup I found it to be very temperamental and would only work once before failing. A... See more
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Sales department often slow to respond to phone calls and emails. In-stock availability not always accurate. Pick up in store availability not updated online. Support service team often doesn’t respon... See more
Not fully certain of the full capabilities and reliability of the streaming devise I purchased, as I haven't had an opportunity give the video U Go much of a test yet. But I did struggle getting e... See more
Teradek was phenomenal when it came to customer service. I asked for a very tiny replacement pice that was hard to describe and they knew immediately what I was asking for and the sent two replacement... See more
Company details
Information provided by various external sources
Teradek designs & manufacturers high performance video solutions for broadcast, cinema & imaging applications. From wireless monitoring, color correction & lens control, to live streaming, SaaS solutions & IP video, our technology is used by profession...
Contact info
Mason 8, 92618, Irvine, United States
- teradek.com
2.9
Average
37 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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4 Teradek Vidiu and VidiuPro…VERY ROBUST and RELIABLE.
I have 4 Teradek Vidiu and VidiuPro working with Church OnLine and Online Education Learning right now. The device are robust,reliable and stable at all times during LiveStream.
May 4, 2020
Unprompted review
My Teradek Experience
I was very happy with the service and gear at Teradek . I had many conversations, through email with service and sales dept . Everyone was extremely helpful . I was able to make my purchases and repairs quickly and get the gear shipped back to me fairly quickly .
Thank you 🙏
April 7, 2020
Unprompted review
Matt Sklena in sales and James Caldito…
Matt Sklena in sales and James Caldito in service are amazing to work with. The best for sure.
April 5, 2020
Unprompted review
Often slow to respond. Same with support.
Sales department often slow to respond to phone calls and emails. In-stock availability not always accurate. Pick up in store availability not updated online. Support service team often doesn’t respond to emails and almost never returns voicemails. You need to catch them when they are at their desk. They always come through but it takes extra effort and double checking with this company.
April 4, 2020
Unprompted review
I continue to lose faith in Teradek's…
I continue to lose faith in Teradek's support services.
March 11, 2020
Unprompted review
Great product
Great product. Needs to have a firmware update so that it will function in the "internet streaming" menu for youtube. Have remedied the issue for now. Other than that, it's been a solid product.
March 7, 2020
Unprompted review
You répare perfectly my controller for…
You répare perfectly my controller for free. Thx
February 9, 2020
Unprompted review
The team at CSLA are always super…
The team at CSLA are always super helpful and responsive to what we're up against on set.
February 3, 2020
Unprompted review
Fast and Excellent customer service
Teradek was phenomenal when it came to customer service. I asked for a very tiny replacement pice that was hard to describe and they knew immediately what I was asking for and the sent two replacement pieces extremely fast. Well done you guys.
January 15, 2020
Unprompted review
took two times for repair but it seems…
took two times for repair but it seems to be stable now
December 10, 2019
Unprompted review
Sometimes a little convoluted to do…
Sometimes a little convoluted to do basic stuff
December 9, 2019
Unprompted review
bad hdmi cable. Lots of review requests.
I came in for a simple HDMI to mini HDMI cable. The shop and people were cool but the cable was over priced and when I took it home to text it was malfunctioning. It caused my atomos and camera to short out and output was flickering. I wasn’t going to leave a review for a bad hdmi cable but you guys have emailed me so many times I have finally cracked.
December 7, 2019
Unprompted review
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