Test Your Intolerance Reviews 

1,155
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers had a great experience with this company. Customers truly appreciate how simple the testing process is, noting that submitting samples from home is straightforward, fast, and completely stress-free. Many people also mention that the detailed health insights help them successfully adjust their daily diets, leading to noticeable improvements in overall physical well-being and symptom relief. However, some customers also noted that certain findings can feel rather confusing, contradictory, or difficult to fully navigate without prior knowledge. A few reviewers additionally expressed frustration when their final reports missed known allergens or lacked clear safety guidance regarding specific foods.

What people talk about most

Product

Users describe ambiguous interactions with product, as many reviewers highlight helpful insights that... See more

User experience

Clients share positive opinions on user experience, noting that the test is very easy to do and quick to... See more

Response time

Customers expressed deep frustration regarding response times, noting that multiple emails and enquiries were... See more

Service

Reviewers highlight positive aspects of service, noting that tests are promptly received at the lab.See more

Quality

Consumers find quality to be ambiguous, with people praising how interesting the tests are for identifying... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really insightful and interesting. I have learned a lot and cut certain things down or out of my diet and already feel less bloated! I enjoyed some of the more strange intolerances too, just for r... See more

Rated 4 out of 5 stars

Really easy to use difficulty being able to use information from results as all online so unless you have a computer or pad it’s difficult to use information

Rated 5 out of 5 stars

I am so glad that I did this test. I’ve been suffering really bad with IBS for years and also more recently with reflux too. I discovered from doing this test that I am 100% intolerance to barley and... See more

Rated 5 out of 5 stars

I can never lose any weight I always have a bloated stomach. I always have no energy and I always feel ill now I know but this could be the reason why I would never have known if I didn’t use test you... See more


Company details

  1. Fitness and Nutrition Service

About Test Your Intolerance

Written by the company


Who are we?

The UK’s No.1 test provider. Find a happier, healthier you, today. For over 14 years we’ve helped over 450,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.

Our values and our mission

We remain committed to our core belief that individuals should be presented with the relevant key facts relating to tests available to them and from those key facts they can make an informed decision on which path to take. This is why we continue to offer both conventional and complementary products and services, therefore, offering the most comprehensive choice to a potential client. All our tests have a ‘Test Facts’ statement giving you the essential relevant information about the test.

We were the first company to create and implement this useful aid in ensuring clients understand the test they are buying in November 2019.

Why us?

Our wide range of allergy, food intolerance, sensitivity and health tests help you understand potential triggers and key biomarkers from the comfort of your own home.

  • Support 9,000+ people per month
  • Quality in-house laboratories
  • Endorsed by practitioners
  • Largest global network of testing

Suffering from discomfort or undiagnosed symptoms happens to most of us and can be something you’ve lived with for years.

We support you through your wellness journey with our 24hr, seven-day-a-week expert care team. Take control of your health today!

Visit our website Shop Allergy & Intollerance Tests Shop Sensitivity Tests Shop Health Tests

Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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4.0

All reviews

(1,155)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use

Easy to use, results a re quick and the retest is a great addition. A good indicator on health that guides you to making the right choices.

June 30, 2025
Test Your Intolerance logo

Reply from Test Your Intolerance

Thank you for your feedback. We’re glad to hear that you found the test easy to use, appreciated the quick results, and value the retest option. It’s wonderful to know the results are helping guide your health choices.

Kind regards,
Customer service team

Rated 5 out of 5 stars

Very quick and helpful communication by…

Very quick and helpful communication by Avery. Thanks

August 29, 2025
Unprompted review
Test Your Intolerance logo

Reply from Test Your Intolerance

Thank you for your feedback. We’re delighted to hear that Avery provided quick and helpful communication. It’s great to know your query was resolved efficiently.

Kind regards,
Customer service team

Rated 5 out of 5 stars

Angel was a great help

Angel was a great help. Very efficient and pleasant to work with.

August 28, 2025
Unprompted review
Test Your Intolerance logo

Reply from Test Your Intolerance

Thank you for your feedback. We’re glad to hear that Angel was efficient, pleasant, and provided the support you needed. It’s wonderful to know your experience was a positive one.

Kind regards,
Customer service team

Rated 5 out of 5 stars

I gave jess a 5 star because he helped…

I gave jess a 5 star because he helped my sort out my question about my order number as I couldn't find it any where in stead of telling me to go on the Web site and find it my self he actually typed it in for me to make my life easier

August 27, 2025
Unprompted review
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Reply from Test Your Intolerance

Thank you for your feedback. We’re delighted to hear that Jess went above and beyond by personally providing your order number rather than directing you to search for it yourself. It’s great to know his support made the process easier for you.

Kind regards,
Customer service team

Rated 1 out of 5 stars

I did not receive my test in the mail

I did not receive my test in the mail. The money was paid in full up front. After several attempts to contact someone, I was unsuccessful. Also tried to get my money back, but to no avail. Very disappointed.

February 16, 2025
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Reply from Test Your Intolerance

Thank you for sharing your experience. We are sorry to hear about the frustration caused. I’ve checked and can confirm that your order was for our digital test, which does not involve a physical kit being mailed. Instead, you receive a digital submission form by email with instructions on how to take and return your sample. Sometimes this email can land in the spam or junk folder.

Please reach out to our 24/7 live chat team with your order details, and we’ll immediately resend your submission form and ensure you can complete your test without further delay.

Kind regards,
Customer service team

Rated 5 out of 5 stars

Answered my query promptly

August 25, 2025
Unprompted review
Test Your Intolerance logo

Reply from Test Your Intolerance

Thank you for your feedback. We’re glad to hear that your query was answered promptly and that you received the support you needed.

Kind regards,
Customer service team

Rated 5 out of 5 stars

Contacted company this morning about…

Contacted company this morning about receipt of my specimen
I engaged with a very helpful Cameron who was very polite and gave me the information I required
No waiting around . Excellent customer support

August 25, 2025
Unprompted review
Test Your Intolerance logo

Reply from Test Your Intolerance

Thank you for your feedback. We’re delighted to hear that Cameron was polite, helpful, and able to provide the information you needed without delay. It’s great to know you had an excellent customer support experience.

Kind regards,
Customer service team

Rated 1 out of 5 stars

I don't know what to do with the…

I don't know what to do with the information that I have been given. It would be helpful to tell me how to proceed.

June 16, 2025
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Reply from Test Your Intolerance

Thank you for your feedback. If you’re unsure how to proceed, please reach out to our 24/7 live chat team via the link on our homepage, and we can assist you straight away.

Kind regards,
Customer service team

Rated 5 out of 5 stars
Test Your Intolerance logo

Reply from Test Your Intolerance

Thank you for your feedback. We’re glad to hear you found our service excellent and the process easy to complete.

Kind regards,
Customer service team

Rated 5 out of 5 stars

The Results were really quick and…

The Results were really quick and really informative. Everything that the results came back with made total sense with the effects that came along with it.
I will continue to make lifestyle changes and hopefully notice a difference and retake the test again in 4 weeks!

June 23, 2025
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Reply from Test Your Intolerance

Thank you for your feedback. We’re delighted to hear that you found your results quick, informative, and consistent with what you were experiencing. It’s great to know you’re taking steps to make lifestyle changes, and we look forward to supporting you when you retake the test in a few weeks.

Kind regards,
Customer service team

Rated 5 out of 5 stars

I hadn't recieved my test rang up Jordan was very helpful found my test said I would receive in 3/5days.

Jordan was very helpful sorted my query in 2mins .Very pleased thanku.

August 22, 2025
Unprompted review
Test Your Intolerance logo

Reply from Test Your Intolerance

Thank you for your feedback. We’re delighted to hear that Jordan was able to quickly locate your test and resolve your query in just a few minutes. It’s great to know you’re pleased with the support provided.

Kind regards,
Customer service team

Rated 5 out of 5 stars

The test answeredBrilliant a lot of questions…

The test answered a lot of questions that I had after becoming intolerant to a few things. It makes sense now. Thank you

June 23, 2025
Test Your Intolerance logo

Reply from Test Your Intolerance

Thank you for your feedback. We’re delighted to hear that the test helped answer your questions and provided clarity about your intolerances. It’s great to know the results made sense and were helpful to you.

Kind regards,
Customer service team

Rated 5 out of 5 stars

Useful facts about my body

It was very interesting and useful to find out what my body reacted to.

June 10, 2025
Test Your Intolerance logo

Reply from Test Your Intolerance

Thank you for your feedback. We’re glad to hear that you found the results interesting and useful in understanding how your body reacts. We hope this information helps you make informed choices moving forward.

Kind regards,
Customer service team

Rated 5 out of 5 stars

Amazing quick informative response from…

Amazing quick informative response from Angel on the live chat that cleared up any questions I had regarding the testing procedure.

August 21, 2025
Unprompted review
Test Your Intolerance logo

Reply from Test Your Intolerance

Thank you for your feedback. We’re delighted to hear that Angel provided a quick and informative response on live chat and was able to clear up all your questions regarding the testing procedure.

Kind regards,
Customer service team

Rated 5 out of 5 stars

Cameron was very helpful on chat and…

Cameron was very helpful on chat and answered my queries

August 21, 2025
Unprompted review
Test Your Intolerance logo

Reply from Test Your Intolerance

Thank you for your feedback. We’re glad to hear that Cameron was helpful and able to answer your queries efficiently. It’s great to know our live chat support provided the assistance you needed.

Kind regards,
Customer service team

Rated 5 out of 5 stars

I had a problem activating my test…

I had a problem activating my test online before submission.
The online chat with “Angel” who activated the test for me was an excellent result.
Hopefully the rest of the experience will be as good.

August 19, 2025
Unprompted review
Test Your Intolerance logo

Reply from Test Your Intolerance

Thank you for your feedback. We’re glad to hear that Angel was able to quickly activate your test and provide excellent support. We hope the rest of your experience is just as positive, and our 24/7 live chat team is always available if you need further assistance.

Kind regards,
Customer service team

Rated 5 out of 5 stars

Fast and efficient e mail contact

Fast and efficient e mail contact. Easy instructions and ability to track is amazing, will finally get the results that will help me with my health problems

June 11, 2025
Test Your Intolerance logo

Reply from Test Your Intolerance

Thank you for your feedback. We’re delighted to hear that you found our email support fast and efficient, and that the clear instructions and tracking made the process easy. We hope your results provide the insights you need to help with your health concerns.

Kind regards,
Customer service team

Rated 1 out of 5 stars

A complete waste of money …

A complete waste of money …. So many stupid “results “ from such things as “shrubs” and other vague things the whole test was rendered useless…. Definitely not for the uk market as we don’t encounter many of the things tested for …. Don’t bother wasting your time!

June 18, 2025
Test Your Intolerance logo

Reply from Test Your Intolerance

Hello Alison,

We’re sorry to hear that your test experience was disappointing. We understand that some of the items tested may not be familiar or relevant in the UK. However, please note that many of our customers do travel and may also be from countries where these items are more prevalent. There is also a chance that you may come on contact with someone who has been in contact with the item.

Your feedback is important, and we’ll take it into account as we continue to improve the clarity and relevance of our reports.

Customer Service Team,

Test Your Intolerance.

Rated 1 out of 5 stars

Results said I have an intolerance to…

Results said I have an intolerance to everything

June 11, 2025
Test Your Intolerance logo

Reply from Test Your Intolerance

Hello,

We’re sorry to hear that your results weren't very clear. Hair-based sensitivity testing can sometimes show broad reactions, but this does not always reflect actual intolerances. If you’d like, our team can review your report with you and provide guidance on interpreting the results more clearly.

Customer Service Team,

Test Your Intolerance.

Rated 4 out of 5 stars

easy to do the results are easy to…

easy to do the results are easy to understand im glad I did it

June 16, 2025
Test Your Intolerance logo

Reply from Test Your Intolerance

Hi Angela,

Thank you for your feedback! We’re glad to hear that you found the process easy and that the results were clear and understandable.


Customer Service Team,
Sensitivity Check

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