Really insightful and interesting. I have learned a lot and cut certain things down or out of my diet and already feel less bloated! I enjoyed some of the more strange intolerances too, just for r... See more
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Really easy to use difficulty being able to use information from results as all online so unless you have a computer or pad it’s difficult to use information
I am so glad that I did this test. I’ve been suffering really bad with IBS for years and also more recently with reflux too. I discovered from doing this test that I am 100% intolerance to barley and... See more
I can never lose any weight I always have a bloated stomach. I always have no energy and I always feel ill now I know but this could be the reason why I would never have known if I didn’t use test you... See more
Company details
About Test Your Intolerance
Written by the company
Who are we?
The UK’s No.1 test provider. Find a happier, healthier you, today. For over 14 years we’ve helped over 450,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.
Our values and our mission
We remain committed to our core belief that individuals should be presented with the relevant key facts relating to tests available to them and from those key facts they can make an informed decision on which path to take. This is why we continue to offer both conventional and complementary products and services, therefore, offering the most comprehensive choice to a potential client. All our tests have a ‘Test Facts’ statement giving you the essential relevant information about the test.
We were the first company to create and implement this useful aid in ensuring clients understand the test they are buying in November 2019.
Why us?
Our wide range of allergy, food intolerance, sensitivity and health tests help you understand potential triggers and key biomarkers from the comfort of your own home.
- Support 9,000+ people per month
- Quality in-house laboratories
- Endorsed by practitioners
- Largest global network of testing
Suffering from discomfort or undiagnosed symptoms happens to most of us and can be something you’ve lived with for years.
We support you through your wellness journey with our 24hr, seven-day-a-week expert care team. Take control of your health today!
Visit our website Shop Allergy & Intollerance Tests Shop Sensitivity Tests Shop Health TestsContact info
1a Bonington Complex, DE74 2PY, Derby, United Kingdom
- 01332812851
- info@testyourintolerance.com
- testyourintolerance.com
4.0
Great
1K reviews
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Hasn’t replied to negative reviews
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Great service from start to finish as I…
Great service from start to finish as I lost my order number via email nothing was to much trouble
Thanks Shawn for all your help
August 17, 2025
Unprompted review
Reply from Test Your Intolerance
Hi Rachel,
Thank you for your feedback! We’re pleased to hear that Shawn provided great service and was able to help you recover your order number without any trouble.
Customer Service Team,
Test Your Intolerance,
Not worth it!
What a con. Results were almost identical to 2 other people I know of who took the same test, and it didn’t show up an intolerance that I know I do have. Also took a ridiculously long time to say they’d got the sample, even though they advertise ‘fast results’. What they don’t make clear is that they’ll wait til at least 2 weeks after you’ve sent it, before they say they’ve got it (the address wasn’t too far from us, and Royal Mail aren’t THAT slow!) and then you get “fast results”
June 17, 2025
Reply from Test Your Intolerance
Hello Jacqueline,
We’re very sorry to hear about your experience and the frustration caused by the delays. We understand how important accurate results and clear communication are. While hair testing can indicate sensitivities, it may not detect every intolerance, as individual responses vary.
Regarding shipping and processing times, please note that we do not hold your sample for two weeks, as logistically that would make no sense for us to do. The quicker we can get your sample processed the quicker we will be able to release your results. Unfortunately, we are dependent on the post or your chosen method of sending your sample in to us. Our Fast Track service is only applied after receiving your sample. We cant speak for how slow the Royal Mail is, we can only process when the samples make it to our lab.
If you’d like, please reach out to our team with your order details so we can review your case and ensure any concerns are addressed.
Customer Service Team,
Test Your Intolerance.
We ordered in 2023 and completely…
We ordered in 2023 and completely forgot about it. When messaging Emily was really helpful in getting our order back up and ready to use.
Thank you Emily
August 16, 2025
Unprompted review
Reply from Test Your Intolerance
Hi,
Thank you for your feedback! We’re delighted to hear that Emily was able to help get your order back on track and ready to use.
Customer Service Team,
Test Your Intolerance,
Reply from Test Your Intolerance
Hi Vivien,
Thank you for bringing this to our attention, The system shows that we haven't received your sample to date. Please reach out to ur live chat team with your order number and let them know when you sent the sample in to us. We will have a look into what happened for you.
Customer Service Team,
Test Your Intolerance.
Fab detailed results
Fab detailed results. Wasn't sure of how long the results would take but they were in my mailbox on the 4th week. Good insight with percentages for each intolerance.
June 16, 2025
Reply from Test Your Intolerance
Hi Louse,
Thank you for your feedback! We’re glad to hear that you found the results detailed and insightful, and that the percentages for each intolerance provided useful information.
Customer Service Team,
Test Your Intolerance,
Helpful
The adviser Shawn, was very helpful, he looked into my problem and found the right answers, he was polite and very useful x
August 12, 2025
Unprompted review
Reply from Test Your Intolerance
Hi Kealey,
Thank you for your feedback! We’re delighted to hear that Shawn was polite, helpful, and able to provide the right answers to your query.
Customer Service Team,
Test Your Intolerance,
Very disappointed
Ordered test June, mailed sample off never heard anything. Chased they say they hadn’t received it so sent another test, mailed that off mid July still not heard anything. Chased last week still waiting to hear from them
June 12, 2025
Reply from Test Your Intolerance
Hello Jane,
We’re very sorry to hear about the delays and the difficulties you’ve experienced in receiving your results. This is certainly not the service standard we aim to provide. However, we haven't received your samples, this is very strange as we are aware of the amount of time gone by. Please check the address information you to ensure your are posting your samples back to the correct address. For a more immediate response, please use our 24/7 live chat team.
Thank You,
Customer Service Team,
Test Your Intolerance.
Reply from Test Your Intolerance
Hi Hugh,
Thank you for your review! We’re so pleased to hear you found our service excellent. Your feedback means a lot to us.
Customer Service Team,
Test Your Intolerance.
The whole service was great
The whole service was great from start to finish. The test was easy to prepare with the hair samples and the ability to quickly get my results which turned up quicker than expected was very good.
June 4, 2025
Reply from Test Your Intolerance
Hi Shaun,
The whole service was great from start to finish. The test was easy to prepare with the hair samples, and I was able to quickly get my results, which arrived sooner than expected.
Customer Service Team,
Test Your Intolerance.
Shawn was able to quickly and…
Shawn was able to quickly and efficiently answer all my questions from my recent pet intolerance purchase.
August 10, 2025
Unprompted review
Reply from Test Your Intolerance
Hi Katelyn,
Shawn was able to quickly and efficiently answer all my questions regarding my recent pet intolerance purchase. Great service!
Customer Service Team,
Test Your Intolerance.
The information about what i…
The information about what i intolerable too was clear, there was too many different subjects that I didn’t know
June 11, 2025
Reply from Test Your Intolerance
Hello,
Thank you for your feedback. We're glad to hear that the information about your intolerances was clear, though we understand it can feel overwhelming when there are many different items listed. If you’d like, our team is always here to help you go through your results step by step to make them easier to understand.
Customer Service Team,
Test Your Intolerance,
Reply from Test Your Intolerance
Hi Mrs Patricia,
Glad to hear you found the service efficient and good value for money — thank you for sharing your feedback!
Customer Service Team,
Test Your Intolerance.
Great customer service reply from Kai
Great customer service reply from Kai. I asked why samples are sent to a NZ address and results from a UK facility. I was very happy with the reply given - thank you.
August 8, 2025
Unprompted review
Reply from Test Your Intolerance
Hi Luana,
Thank you for your feedback. We’re pleased to hear Kai was able to provide a clear and helpful explanation about the sample process, and that you were happy with the response.
Customer Service Team,
Test Your Intolerance.
Hadn’t recieved my results yet so I…
Hadn’t recieved my results yet so I sent a message on Facebook and got my results sent within minutes. Brilliant service, thanks to Jordan!
August 7, 2025
Unprompted review
Reply from Test Your Intolerance
Hello,
Thank you for your kind feedback. We’re glad to hear Jordan was able to assist you promptly via Facebook and get your results sent within minutes. We truly appreciate your comments about our service.
Customer Service Team,
Test Your Intolerance.
Excellent customer service
I chatted with KAI today for questions regarding my Sensitivity test activation. Kai was very helpful and solved my query. That is why I am giving them 5 stars.
August 7, 2025
Unprompted review
Reply from Test Your Intolerance
Hello,
Thank you for your wonderful feedback. We’re pleased to hear Kai was very helpful and able to solve your query regarding your Sensitivity test activation. We truly appreciate your 5-star review.
Customer Service Team,
Test Your Intolerance.
Reply from Test Your Intolerance
Hi Andrew,
Thank you for your kind feedback. We’re glad you found our service fast, helpful, and friendly.
Customer Service Team,
Test Your Intolerance.
Reply from Test Your Intolerance
Hi,
Thank you for your feedback. We’re delighted to hear you found our service excellent and great value.
Customer Service Team,
Test Your Intolerance.
Uploading information to send of hair…
Uploading information to send of hair testing and unable to complete all data on the firm due to a glitch ? Contacted customer support and Shawn was very helpful, few details given and Shawn uploaded all the necessary information for me to enable me to send off my sample. Thank you
August 7, 2025
Unprompted review
Reply from Test Your Intolerance
Hi Bonnie,
Thank you for your feedback. We’re glad Shawn was able to quickly resolve the form glitch by uploading the necessary information for you, ensuring you could send off your sample without delay.
Customer Service Team,
Test Your Intolerance.
Simple query expertly dealt with
I had a query relating to how to send the samples back. I was under the impression that once the submission forms had been received via email a sample kit bag would be sent through the post. I went on live chat and spoke with Kai who explained that the customer just sends the samples of hair in a clear bag provided from home. Kai was extremely quick to respond and gave me very clear and concise instructions. Thank you Kai, very helpful indeed.
August 6, 2025
Unprompted review
Reply from Test Your Intolerance
Hi Kate,
Thank you for sharing your experience. We’re pleased to hear Kai was able to quickly clarify the process and provide clear, concise instructions for sending your hair samples.
Customer Service Team,
Test Your Intolerance.
I communiated with 'Jesse' and he was…
I communiated with 'Jesse' and he was very helful.
Very good service.
August 6, 2025
Unprompted review
Reply from Test Your Intolerance
Hi Mona,
Thank you for your feedback. We’re glad to hear Jesse was helpful and that you received very good service.
Customer Service Team,
Test Your Intolerance.
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