Was very happy with the expedient & positive reply from customer services to my original query, but to date have still not had a reply to my follow up email dated 7th October & resent on 25th October... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Great delivery, it would have been 5 stars but the swatches were rather small and therefore difficult to see and imagine what the pattern is really like.
Company replied
Couldn't be happier with our new Tetrad sofa. The quality is genuinely exceptional. It's beautifully made, super comfortable, and you can tell it will last us years and years. Delivery was swift and... See more
Company replied
Visited the outlet today from Newcastle (300 mile round trip) we had visited for something we had seen online, but in the event saw something else albeit more expensive. The quality is exceptional a... See more
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Company details
Written by the company
Established in 1968, Tetrad is a British furniture manufacturer renowned for timeless design and traditional craftsmanship. Each piece is hand-crafted in our Lancashire workshop using high-quality materials, time-honoured techniques, and an eye for detail. From iconic sofas to statement chairs, we are proud to offer furniture that blends heritage, comfort and enduring style. Discover collections designed to last – and crafted to be loved.
Contact info
Tetrad, Hartford Mill, Swan St, PR1 5PQ, Preston, United Kingdom
- 01772 792936
- customerservice@tetrad.co.uk
- tetrad.co.uk
4.0
Great
165 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Nothing arrived :-(
November 24, 2025
Reply from Tetrad
Hi, We have re-sent these via UPS as in the past we have had issues with customs, apologies for the delay. The tracking in case you need it is 1ZC7V6136801144825
Hi, I can see 2 orders from your email address 24th October and 22nd November. Can you advise if neither have been received. I see you are in Germany so will check on the tracking information if possible. If you can get back to us with further information we will look into it further. Apologies for the delays. marketing@tetrad.co.uk
Kind regards
Rowena
The furniture is the best and most…
The furniture is the best and most comfortable durable furniture you can buy.
November 24, 2025
Reply from Tetrad
Thanks for taking the time to review :-)
The samples didn't arrive
The samples didn't arrive. I am trying to update the Tetrad Sofa we have had for 15 years or so and need to find replacement cushions. I have ordered some more so fingers crossed this time!
November 14, 2025
Unprompted review
Reply from Tetrad
Hello, please can you send us your email address and we will track your order? Please send to marketing@tetrad.co.uk
Thankyou
Vagabond sofa
We bought two large Vagabond sofa - super cool and so comfortable! We’ve had so many comments from friends since they arrived.
I would highly recommend the service from Tedrad - Superior sofas to anything else in our home
January 5, 2025
Unprompted review
Reply from Tetrad
We're delighted to hear you're happy with your Vagabond sofas, excellent choice of style! We'd love to see them in situ too! If you're able, visit https://tetrad.co.uk/pages/share-your-tetrad or email us at marketing@tetrad.co.uk
Reply from Tetrad
Thanks for taking the time to review! Glad to hear you had a good experience with us and will pass on your comments to Liz :-)
Great customer service when needing…
Great customer service when needing colour fabric sample sent out .
Very helpful at changing an original order.
October 31, 2025
Reply from Tetrad
Great to hear you were happy with your samples - hope you find your perfect one! :-)
Tetrad sorted out the problem
Having posted previously about an issue with my Tetrad sofa, a spill of water damaged the fabric and it could not be repaired only replaced. The retailer was not a a bit interested, however, Tetrad stepped in although they were not obliged to do so (as my contract was with the retailer) they collected the sofa and recovered the offending area. The fabric is very delicate and certainly I would not purchase this fabric again given that a water spill causes so much damage, however thanks to Tetrad for getting involved and sorting out the issue.
September 24, 2025
Reply from Tetrad
Thank you so much for taking the time to leave your updated review. We're delighted we have been able to provide this service and get your issue resolved in this instance. Thanks again
Tetrad Team
Speedy response
Speedy response to request for samples. Was able to see fabrics in own home and am pleased to say, have just placed an order for a Jacaranda armchair.
October 22, 2025
Reply from Tetrad
Fabulous to hear!! So glad you have found your perfect fabric and sofa! A great choice with the Jacaranda :-)
Was very happy with original response ..
Was very happy with the expedient & positive reply from customer services to my original query, but to date have still not had a reply to my follow up email dated 7th October & resent on 25th October? However as John Lewis, who stock the sofas, have now been in touch, I assume the query was passed to them to answer.
October 7, 2025
Reply from Tetrad
Hello, apologies you didn't get further response from our team. We have checked and the last correspondence we have was 1st October so perhaps the subsequent emails didn't come through. Apologies for any inconvenience and glad you have found what you were looking for from John Lewis.
Kind regards
Tetrad Team
Never received the samples 😕
October 23, 2025
Reply from Tetrad
Hi Keith,
Sorry to hear you hadn't received your samples in good time, unfortunately we did have a back log which has now been rectified and I can see your samples have been dispatched.
If you still haven't received them , please email us at marketing@tetrad.co.uk and we will look into it asap.
Apologies for the inconvenience.
Kind regards
Rowena
Great British furniture
Beautiful furniture, excellent service from all staff and it's British furniture made by a British company at great prices. I couldn't recommend them more highly.
October 7, 2025
Reply from Tetrad
Thank you for the great review, we're delighted to hear you're happy with our furniture and service!
Excellent customer service and product
Excellent customer service and product. Couldn’t be happier with my sofa. The quality and comfort is unmatched! Highly recommend Tetrad. Thank you!
October 22, 2025
Unprompted review
Reply from Tetrad
Thanks for taking the time to review - very happy to hear you would recommend Tetrad - thank you! :-)
Bought a new leather suite from Tetrad…
Bought a new leather suite from Tetrad (the Battersea) - quality and service off the charts - will definitely be back and highly recommend!
October 1, 2025
Unprompted review
Reply from Tetrad
Thank you for the five star review - delighted to hear you are happy with your sofa and service received!
Two stunning armchairs to…
Recently purchased two armchairs to match the Battersea sofa we bought from Tetrad a couple of years ago. They were fantastic from ordering to delivery. Even accommodating my extra requests for a specific piping detail to match a footstool bought elsewhere. Brilliant company, highly recommend.
September 1, 2025
Unprompted review
Reply from Tetrad
Thanks so much for taking the time to review Claire! We love to hear it when customers have added to their collection!
Stylish design
Stylish design, well constructed and comfortable sofa - so far so good.
September 25, 2025
Reply from Tetrad
Thanks for taking the time to review - glad you're pleased so far!
Jacaranda sofas
I recently bought two Jacaranda sofas in bagru khaki from Tetrad, and I couldn’t be happier. The build and quality are fantastic — even better than I imagined! From ordering to delivery, the service was brilliant, with regular updates throughout the process. Delivery was fast and smooth, and the sofas have already received loads of compliments. Tetrad are a brilliant company, and I wouldn’t hesitate to recommend them to anyone looking for quality furniture and outstanding service.
September 15, 2025
Unprompted review
Reply from Tetrad
Thank you for taking the time to review - we're delighted to hear how happy you are with the Jacaranda sofas and service you received!
I have had Tetrad sofas in all of my…
I have had Tetrad sofas in all of my houses over the years. I have recently had their Liberty sofa delivered. I can honestly say it’s the most beautiful sofa I’ve ever had. A true Chesterfield. Stunning!
August 28, 2025
Unprompted review
Reply from Tetrad
Thanks for the review - we love hearing from customers who love our sofas - especially when you've had for many years!
Poor response
Was hoping to purchase but lack of any response from their customer services has put me off.
October 7, 2025
Unprompted review
Reply from Tetrad
Hi Jerry, We found the email correspondence and see we replied the day after you sent the email - did you receive this? Please check your spam folders too. However, sorry we couldn't reply same day. We are also available on the phone should you need - 01772 792936 Thanks!
Hi Jerry, sorry to hear you've not had expected responses. Please can you send us your email address and we can look into further. Please email us at marketing@tetrad.co.uk
Thank you
Fantastic service
Pickworths in Loughborough we’re really helpful and the whole purchase process was straightforward. The Tallis sofa and Bertie footstool are lovely and we’re so happy with them we’ve ordered another sofa.
Fantastic service and products.
October 4, 2025
Unprompted review
Reply from Tetrad
Hi Richard, we're really pleased to hear you had a good experience with your retailer and happy with your Tallis sofa and Bertie footstool. We'd love to see a picture in situ too! Hope you're just as pleased with your new addition. :-)
Quick and helpful answers to questimated s
Quick and helpful answers to quipestions
September 24, 2025
Reply from Tetrad
Thanks for taking the time to review :-)
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