Tfl Ldn 

Hopeless, dysfunctional and squalid. Used Elizabeth Line to Reading, card reader malfunction meant both I and fellow traveller grossly overcharged. TFL allow themselves weeks to even get round to a reply. Having just arrived from Zurich underlined what a clapped out filthy shambles TFL is.

The miserable TfL and some of their stupid employees had been bullying me more or less since I arrived in London in 2018 trying to pretend that I’m a bus driver and a black person, which I’m not.
Now they refuse to refund me almost 10 pounds because I forgot to tap out after using the DLR. The staff at the station told me to apply for a refund, and the Oyster application states that we can get it. But when you follow the link it goes nowhere. The phone number they provide is a sad loop that also doesn't help.
Why are they so miserable? I’ve been buying travel cards and topping up almost 5 years and I don't deserve to be treated this way. This happened last month of January 2024 but I don't know the exact date because, cowards, they erased the History in the application.
But this is London and that's how they became so rich and powerful.
Because they don't care about anyone, do they?

Sadly I’ve run out of options, the TFl complaints forms bounce back as of tech issues and the person on the phone didn’t seem to get how serious this incident was.

On Tuesday 13th I was in an incident with a TFL bus, the bus driver opened his door I put one leg and my walking aid onto the boarding area for him to close the door, I’m a disabled passenger with mobility and feet issues, he then went to pull away, if it wasn’t for the kindness of the people around me banging on the windows who knows what would have occurred. He opened the doors of my leg and as I stepped back he closed doors and drove off so I couldn’t get this number. My leg has damaged and bruising thanks to this.

I tried filling the online complaint form as had this been a child or he had driven off with my leg in the door things could have been more life threatening. After the 4th bounce back due to TFL web tech issues I decided to call. After I explained everything to the advisor he said they will look into it, I offered my details he said “ I don’t need them as it’s an internal matter” After 10 mins of me explaining me getting hurt is not an internal matter he said “ why do you want us to contact you and tell me the outcome”. Maybe it’s me but I thought I might get an apology from TFL, he reluctantly took my email.

I’ve yet to get any response sadly so far, if this was a one off incident I’d let it go, but this bus route is a danger to elderly and disabled passengers. They constantly pull away quick sending us flying down the bus. They pull up far away from the kerb leaving a massive step up or down which has caused me to fall and others, but the driver says it’s of the bus not his problem. And the way way they break sharply as they drive to fast then slam breaks on.

Tfl have incentivised me financially to scrap my van. I moved house and now they are making it nearly impossible to get the cheque. They have only just replied to my query from last September! They have stolen my van. Only an online application …. So nobody to speak to directly from scrappage scheme. I have had to spend hours and hours and hours on the phone to the ulez team who seem defensive. I have been told many different stories that cheque has been sent etc. I don’t need to do anything etc, and then another tells me I need to submit more documents etc. apparently a council tax bill and a bank statement are not good enough. I have a deep mistrust of tfl now. I want the money for my van as promised and am going to be submitting a stage 2 complaint.

I lost my mobile on the tube (My fault). I reported it through the website as required, which was a minefield even for a tech savvy person like myself (I work in IT). I was Informed through an email that my mobile had been found and if i wanted it returned i have to pay £15-£25.
I duly paid the fee of £15 and when i received the package it turned out to be my Driving Licence. I got in touch with TFL Lost property again and asked for an explanation.
Again only correspondence is via Email and the response time is anywhere between 24Hrs to 3Months) eventually after a week i was told that i was sent a separate email explaining that a different item was found and i should read my messages and the case is now closed. So i will have to raise another case if i am to have any correspondence.
I have since raised another case regarding my phone which i am not very confident of being found.
The frustration is not that the mobile has not been found i fully accept that is my fault and will never see the phone again :(. However the lack of information, contact choices, inept workforce with a don't give a damn attitude working at the TFL Lost Property leaves much to be desired and that's if you manage to get in contact with anybody.
So to sum it up don't be stupid like me and lose anything on the underground because no one at lost property will have any inclination or desire to help.
Oh I see TFL Lost Property made over £200,000 Profit on sales of lost items a cynical person might say MMMMMM.

I have unsuccessfully been trying to close a CC account which I created for a one day drive in London last September. I have a dossier comprising 5 pages of conversations with various operatives...who it appears contrary to the recorded message are not TFL employees but work for Capita who has TFL as a client. I live in France, registered to pay for a 1 day drive and now due to Capita's representatives inaccurate advice have a credit on my account of 12.50£. I do not intent to drive in London again, with my 'foreign' vehicle as TFL refers to my French registered car but it appears it is now impossible to refund my 12.50£ overcharge - TFL doesn't know how. I have suggested it be donated to a charity. I write / email weekly and in almost 6 months, there is no solution or reply other than a standard generated email - we will respond within 5-10 working days - except no one does. Does any one have advice? This fiasco has to be wrapped up somehow.

4 traffic wardens operating outside the Kensington High street station watched me, struggling with a sick 8year old daughter and a 3 year old, go to Boots for medicine. Upon my return I had a ticket because of a parking suspension (which is poorly written). Not one of them had any decency to tell me not to park there. So Calpol for my daughter is going to cost £80.

The PCN department is laughable. Write an appeal with good grounds, they reply weeks later , obviously haven't reviewed the evidence from the reply, which quite clearly was written by someone who English is not the first language , full of grammatical errors. I know for a fact they use English sounding surnames on the reply letters , but the real names are more Ethnic. All part of Sadiq Khan's plan to destroy London,well unless your a Muslim

Picadilly line is terrible and unreliable! Waited 20min for a train to Heathrow T5 , then it stopped for almost 10 min at Acton Town!

I always pay for ULEZ, as I don’t see why I have to get rid of my 30yr old car that passes ALL HER MOT EMISSIONS, just to keep TFL, Khan and toffs happy. I last drove on the 3rd Feb, but seemed to have forgotten to pay this time (first time ever). I only realised after doing online banking this morning, and discovered that the ULEZ payment for 3/2/24 is not on my statement.
I called the ULEZ customer service number, and even though the woman was polite, she stated that I would have to pay the charged fine when I receive it as I have left it too long to pay the travel cost (over three days).
Asking her if she knew how much the fine would be, and is there a same format as a PCN, in the way of half the cost, she said she did not know, as they do not have that information. She could not answer any questions, as (apparently) they do not have any information.
Made one error, and the ULEZ people will not help on payment catch-up beyond three days! One hell of a shopping cost just to shop at my local supermarket!

Hey TFL…..you think £160 fine is fair and proportionate for my back tyre being in junction box for 8 seconds?? That’s £20 per second.

Happy to pay £80 if you’re still interested.

2 lady staff at the oxford station .CHECK CCTV .they both should not be working at busy station like this because all they were doing is talking to eachother did not guide us properly and seemed very much into their own talk.plus very rude and agressive and disrespectful behaviour

We did not know if there is lift at this station or not.secondly both elevator were working up rather one up and down.

Having 2 age 3 and 5 . child one specially with helath issues we decided to leave buggy aside in safe place parked.after arriving up to the exit asked these 2 lady staff where to go down again so i can bring buggy up . Both started shouting and being verbally agrressive in front of my kids .All i asked where to go back down from as we never have been to this station before and we go this grief .I even said do not shout all i am asking is to help me by guiding where the way down is as both escalators were running upwards.I even said please lets stop this shouting here as i have small kids and they are watching you shouting at us.

They said its my fault that i came to this station .i shouod not use this station as tfl dont have money to make lift here for people.I said all i asked it to be helpful by telling me where to go down again so i can bring buggy up.they made my kids cry amd scared as 2 of them started shouting as if we were criminal and we have made a serious crime.

Please this 2 needs to be watched because other staff who work near by cafe told me that they are like this .its not good for kids to to go through like this treatment on the festive days .we came there because we never been to see christmas lights in oxford streets.

We are really sad for being shouted at.

I want manager and tfl team to look into this .please check Cctv for 3 to 3.45pm 27th dec.I think they shouod not be in this job if they can not be helpful by doing job properly.at the end of the they are getting paid.Being respectful and patient to public specially with small kids must be there .we were so disturbed and did not enjoy out at all.Upon return we were scared to comeback to this station

While station was very busy one of this staff was sitting on chair in cabin facing her collegue who was stading arms fold .

DO NOT HAVE the NFC app available while using the transportation

TWO OF US, I say two persons, both paid a return ticket Gatwoick to London (both ways and PAID far in advance) got stoolen from this company each of us 24 euro, only because we had the APP of NFC on. We have used the PDF to scan our return ticket, BUT for MAGIC, instead the Samsung APP prevailed on the purchased ticket and got charged each of us about 24€ .... in addition to the regular P A I D ticket!!!!

This is INSANE!!!

I want my money back that this company stole form us!!!

My suggestions is TO HAVE THE NFC OFF at all time, unless you are happy to be stolen the money from their traps NFC readers

Disappointing

Another time when the driver doesnt open the door even thought hes stopped at the bus stop… its now the 3rd time it has happened in 5 week and yet not even a gesture or nothing. Its ridiculous

If it could be lower I would rate it as -100
Why have we been forced to pay through the nose for the despot Khan and his cronies?
ULEZ and fares make it impossible to get around never mind the rip off parking charges
London is a disgrace
Shame!

Has anyone tried to complain about a mini cab driver on tfl website? Well don't bother it's just a joke, doesn't matter that it's there it just played with time and date for ever and doesn't let you to inform a dangerous driver to save people's lives, I've tried but I'm going round in circles, god help the people who ride with some of these people. But this was my last resort to report an organisation that just can't get there website right

the buses never come always leaving me stranded as well:(

I use the Tube as my main source of travel around London. I am lucky enough to live on the Victoria line that is one of the better running tube lines. However I use the piccadilly line to get to work. There have been many times that the piccadilly line will be severely delayed or the stop I use for work will be closed. What makes life very difficult is that this is often not reported to the tfl app/ website or any other travel apps so you don't know what you are going to face until you get there.

Also I have recently had quite a bad experience which their customer service team. I was charged £20 pounds because I had forgotten something which caused me to tap in and out at the same tube station. When I rang their customer support team I was told every excuse possible as to why I couldn't get my money back. I followed every instruction they gave me and still no refund. I spoke to multiple people including some one that just put the phone down on me. All in all I am glad for the regularity of the victoria line and its night tube but little else.

Useless staff, trains always late. Despite what live updates say the trains do not exist. Terminal 5 piccadilly line is a perfect example of this. Much more more needed.

Appalling organisation. I have been charged for three Dartford crossings I didn't make in August and September. This has put my account into suspended status due to not having enough credit. I have complained by email four times with no response. Called and after 90 minutes on hold spoke to someone in customer services (which you can only reach if you select that you are a resident, even though I'm not). Was told the vehicle registration number detected on ANPR, which doesn't match my car and they had wrongly allocated the charges to me (it was one digit different). I was told the charges would be refunded but still nothing. I am still getting reminders to top up my account and my account is still suspended. I fully expect to get a PCN despite my complaint being validated on my phone call. Utter shambles. If the government can't run a single stretch of toll road efficiently and accurately then God help them with our NHS and other public services. I've researched and apparently the Dartford Crossing ANPR is only 95% accurate! I even, at first, reported a possible plate cloning to the police, and they confirmed they get a lot of that relating to the Dart charge and often people suspect cloning when it's just their inaccurate ANPR. My registration number is correctly displayed on my vehicle's plates.