Tfl Ldn 

I asked for video evidence several times in an email of me supposedly being stationary in a yellow box junction. TFL sent a dvd which I don't have a machine to play the video. They don't have an office to go see the video also. Photos were sent online but I said I needed proof I was stationary. How can anyone without a dvd player or our elderly population see the evidence? or are we all meant to just pay fines regardless if not guilty for the offence?
TFL got my name on the letters incorrect and I told them many times. Its Andrew, not Andrey as shown. What else can TFL get wrong in the representation? if they can't even get my name correct.
Now have a £240 charge from £80 due to not calling or sending written letter representation, although it does not say in the letter you can't reply through TFL appeals 'make representation' online which I did. Money is very tight with the cost of living and being a carer needing to do my job. Confused on the phone today, that we can only call or a write letter which was different to what was written in the letters received.
No empathy or reasoning was listened to on the phone. Its not customer service is a debt collector job, poor service throughout with no allowance for seeing evidence, which does alienate those without DVD technology to watch videos and elderly population. An exhausting process that has severally cost me.
Have lived and travelled in London many years but seems recently TFL will stop at nothing to make lots of profit off the average working class.

I took part in the ULEZ scrappage scheme and had my van crushed in June. The cheque they apparently sent me never arrived and I have made numerous appeals to get my money but still nothing. I have sent them all the additional information they have asked for but still nothing. I have just spoken to a “manager” and she told me the information has been escalated and I have to wait. She can’t give me a number to call or anyone to speak to because it is now with her superiors. I was prepared to go in to their head office, dealing with this scheme, but she is not allowed to give me the address. What do I do?

Got on N91 at Cockfosters 0035hrs 17/11/23 Trafalgar Square destination shown on bus, said to driver on boarding going to Trafalgar Square - yes he said.
Just before Holborn driver told passengers due to water leak problem at Trafalgar Square bus terminating Holborn. I said to driver front of bus said Trafalgar Square at start and you said so too. Driver became abusive saying amongst other things 'silly ar*e'. I knew there had been a problem previous day as N91 finished at Holborn, because of what was on front of bus and what driver said then thought the problem with water leak was dealt with. What a hopeless and offensive bus driver. Shame about all the vile smoking on the bus.
Previous night I wanted to catch the N9 but that was also affected by the water leak at Traf. Sq. anyway it turned up at Holborn. On 17/11 I waited over 90 minutes for N9 in the cold nothing turned up.
I went to ask driver of another N91 if he knew where N9 was going from. Driver shut the door of bus, sat there for a while then drove off. Another ignorant and hopeless bus driver.

I got fined from TfL as I paid for the bus with my phone but the phone did not register the transaction until the following day. I made an appeal but I was forced to pay as they could not check my appeal before the fine paying deadline. I managed to win the appeal but never got my money back as I never received the email from transferwise. Can this company be more incompetent?

PCN: GX07646874. Photographed making a prohibited right turn May 29 22:30 Jamaica Road. The reason being that the left turn was blocked by a speeding pizza scooter undertaking on my left and I didn't want to kill him. This is evident in their *own* camera photo. I challenged it in JUNE. It took them until OCTOBER 11th to reject my challenge on the basis that I must have been driving too *slowly* ??? whilst they give *you* 28 DAYS to make a challenge. By October 30th no letter had arrived and the email they sent went to Spam on 11th October. It's Robbery and I wonder why the *only* email in my spam is theirs and the non-appearance of a letter is a tactic. Now, having paid the discounted amount on 30th October, I phoned again next day to check and they say I've only made a *partial* payment and they expect another £80. "Daniel" at 2023/10/30 12:19 confirmed on a recorded call that since no letter had arrived and that the email was spam, then the discounted payment was okay. But a different operator will not correctly read the case notes and expects more money. APPEAL! APPEAL! And do not be frightened by their words. From the moment you appeal the discounted rate is legally guaranteed until they sort out their end so you've nothing to lose by burying them in paperwork. Second appeal must be non-frivolous!

Solicitor said I should not have paid with that kind of delay. When I rang, a drowsy TFL operator 31/10/2023 15:30 said I can no longer re-appeal because I *have* paid the £80 (as agreed by Daniel in the case notes) rather than the £160 under a certain degree of coercion in the way this is all phrased.

TFL seems to have no understanding whatsoever and a call centre with limited abilities, scooping your cash to pay their bills and wastage.

Log a Date, a Time with whomever you spoke to - assuming you can get through to someone in a basement. It's imperative that you log everything so you are believable.

This is JUST for the online web chat help offered.
Excellent service, quick, helpful and sorted.
How the rest of TFL should work.

My son is consistently late to school as the 70 bus service is never on time. Appalling delays and if it ain't delayed, its arrived way to early and no bus available for the next 20/30mins.

Dick Turpin and his gang! Watch out! Keep taking charges for a ULEZ compliant car

If Tfl and the London Mayor designed a service that was incompetent, disruptive and characterised by delays, gridlock and congestion, they could not improve on what they have done so far. Cycle lanes in Southwark have funnelled multiple lanes of traffic into a single lane in Lower Road. The other lane in Lower Road is for parking, a sensible and well-thought out plan.
In EVERY review over the last 12 years or more that included Tfl, they came bottom.
Until they stop roadworkers working banking hours and address the needs of the paying customers, rather than attention-grabbing passengers, Tfl will remain the 'not to follow' capital transport system.

65 bus towards Ealing Broadway, this morning @6:40am. While I was waiting for this bus a low-deck bus, without passengers and with ‘Out of Service’ displayed, pulled up and parked a few yards ahead of the stop. The 65 bus arrived. I got on and sat opposite the driver next to the entry door. The driver of the low-deck had left his bus, warning lights flashing, and came alongside our 65 bus driver window. (My 65 bus driver was a youngish Indian-looking woman, the driver of the low-deck also Indian-looking). They talked for a couple of minutes THEN he headed across the road to the Costa coffee shop outside Richmond Station and our driver just sat there waiting; NO ANNOUNCEMENT TO THE PASSENGERS. After several minutes the driver of the low-deck re-appeared from Costa with TWO cups of coffee. He crossed the road and brought a coffee to our driver and passed it through her driver window, (Suspect they might be related or friends?) They again chatted, no money exchanged in payment)
Finally, after having sat at the bus stop for around 10 minutes our female driver closed the doors and slowly drove away, putting the coffee cup on the shelf by the Oyster Card reader. Worse was to come! She drove, ONE-HANDED (Just her right hand on the steering wheel) with her left hand holding the coffee cup to ensure it wasn’t spilled!!! She turned left into Kew Road ONE HANDED to save her coffee – SOD THE SAFETY OF HER PASSENGERS!!!
I took photographs of her doing this. Also took a photo of the registration number of the bus which is posted inside the bus. THIS IS OUTRAGEOUS & EXTREMELY DANGEROUS!