I purchased dresses for my wedding (bridesmaids) however unfortunately had issues with the zips. Despite I was out of the timeframe for returning the items, customer service were so helpful and provid... See more
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I recently purchased 6 bridesmaid dresses from TFNC. Fast delivery and any questions were answered promptly. I had to return two dress due to sizing etc, however the returns process was efficient enou... See more
Company replied
Honestly the best customer service - paid for my tracked return costs thank you. Dresses are absolutely beautiful too, can’t wait for my bridesmaids to wear them! All need taking up, but that’s much b... See more
This website is amazing, I can't remember how I stumbled across this but the prices are fantastic, I know other stores sell their clothes like asos but I recommend just going to their own website as i... See more
Company replied
Company details
Information provided by various external sources
The very latest in dresses, trends and going out fashion! Special edition dresses only avaliable from TFNC online.
Contact info
United Kingdom
- tfnclondon.com
I am trying to send this company the…
I am trying to send this company the below email to the email address it says on their website (it wont let me type the email address in this review!!) but it just says the server is not valid and wont let me email them, there is no phone number either. So could you please respond to me on here as its quite frustrating. I just want my money back please….
Hello,
I am just chasing up the refund of £58.50 for order number #1000095560. I posted the item back to you on the 21st Oct and I have checked the tracking number with royal mail (QQ379994454GB) the parcel arrived back at your warehouse on the 25th October which was 8 days ago. I have tried to attach images/proof of this but it wont let me. I havnt had any emails to say my £58.50 refund has been issued yet, Could you tell me how much longer this will be please?
Regards
Lucy Gratton
Lucy Gratton
November 2, 2021
Unprompted review
Reply from Tfnclondon
Hi Lucy,
We are very sorry to hear regarding the bad experience you been having trying to contact us and we apologize about that.
Unfortunately at the moment we don't have access to the phone calls, sorry.
Our customer service team reply to all emails promptly and we have confirmation of receiving your email and it's been replied already, please see below:
"From: info@tfnclondon.com
Sent: 03 November 2021 11:29
To: 'Lucy Gratton
Subject: RE: Refund of order #1000095560
Hi Lucy,
Thanks for your email.
From the tracking if we received your parcel on the 25th October, you will be receiving your refund by the 11th November the latest.
Please note, it can take up to 14 working days from receiving your parcel for us to process the refund.
If you haven't heard from us within the 14 working days from receiving your parcel, please kindly contact us.
Sorry for any inconvenience.
Warm Regards
Beena
TFNC London
Customer Care Department"
Warm Regards
TFNC London
Very poor refund process
Awful customer service, I genuinely don't understand how they operate as an online retailer. The quality of the dresses is good and they are reasonably priced, but the returns process is an absolute joke. It seems this company hold onto your money for as long as physically possible before refunding, that's if you get refunded at all. No acknowledgement that they have received your parcel back, they don't seem to know where it is or what was in your order. They 'hope' that you receive your refund within 14 working days and blame your card issuer if not. Really not up to standard to compete with other online retailers in 2021. Save yourself money and hassle and if you must buy these dresses, buy them via another online retailer such as ASOS.
October 15, 2021
Unprompted review
Returns process abysmal
Returns process abysmal - is this even an online retailer? They have no means to let you know your returned parcel has arrived or timeframe of the refund. Contacted the customer service via email, as their telephone number is clearly a dud, was asked to provide the details of what I had returned after giving my order number? Customer service seems to be run by one person whom gave the same reply "We don't send email notifications for returned parcels. It can take up to 14 working days after we receive your parcel for any refunds to be processed". Don't recommend to shop here if you are looking to browse/try on dresses as it will take over a month to get your refund and you will have to actively contract the customer service to get any sort of update. Also they charge for delivery so couldn't even get that back despite the overall poor service. Better sticking with buying from ASOS for this brand.
October 15, 2021
Unprompted review
Reply from Tfnclondon
Hi Michelle,
We are very sorry to hear regarding the bad experience you had with our company and we apologize about that.
Unfortunately at the moment we don't have access to the phone calls, sorry.
Our customer service team reply to all emails and process all the refunds on time.
We also provide tracked return label to UK customers so the customers can follow the return process and check when we receive the parcel.
Please note that it can take up to 14 working days (not "14 days" as majority of the customers have in mind) from receiving your parcel for us to process the refund.
We hope you have your problem solved and we apologize for any inconvenience caused.
TFNC London
When looking for bridesmaid dresses we…
When looking for bridesmaid dresses we contacted them on Facebook, email and Instagram and never heard back as well as making several phone calls that just rang out. Now reading the reviews, it’s seems getting back to people is not their strong suit so would avoid using them as it’s not worth it if they can’t respond.
October 9, 2021
Unprompted review
Reply from Tfnclondon
Hi Zahria,
We are really sorry for your experience with our company.
Unfortunately at the moment we don't have access to the phone calls, but we are always replying to all email and trying to help and give our best to the customers.
Our customer care team did reply to your email, please see below:
"From: info@tfnclondon.com
Sent: 06 October 2021 10:40
To: 'zahria93
Subject: RE: Burgundy dresses
Hi Zahria,
Thanks for your email.
Its quite difficult to guarantee if the color match with each other because of the different fabrics.
The best way would be to order and check yourself.
If you are a UK customer, we do offer free delivery and free returns to UK, so you can check better personally.
Sorry for any inconvenience.
Warm Regards
Beena
TFNC London
Customer Care Department"
Regards
TFNC London
No contact for returns. Awful.
If I could give zero stars, I would.
No contact for returns.
Have emailed the ‘info@…’ email address on three occasions about a return that I have tracked back and can see you received on 17 September. I know you’ll respond to this review saying ‘it takes two weeks to refund’, but it’s been two weeks. I have raised a dispute with PayPal and will be getting my money back.
It’s a shame as your dresses (12 years ago!) were great. The quality has gone right downhill, as has the customer service. Awful.
October 1, 2021
Unprompted review
Reply from Tfnclondon
Hi Rachael,
We are very sorry to hear that you are not happy with our service.
We have checked our system and we can see that our customer service team replied to both of your emails and additionally they sent a notification email update on your order when they noticed that you opened a claim on Paypal.
In all occasions they have explained to you that it can take up to 14 WORKING days (not 2 weeks) from the day we receive the parcel to process the refund, being the 14 working days on the 06th October.
Please see below the email reply from the customer service:
From: info@tfnclondon.com info@tfnclondon.com
Sent: 22 September 2021 11:00
To: 'Rachael Oliver'
Subject: RE: Returned Dress
Hi Rachael,
Thanks for your email.
From the tracking if we received your parcel on the 17th September, you will be receiving your refund by the 06th October the latest.
Please note, it can take up to 14 working days from receiving your parcel for us to process the refund.
If you haven't heard from us within the 14 working days from receiving your parcel, please kindly contact us.
Sorry for any inconvenience.
Warm Regards
Beena
TFNC London
Customer Care Department
Regards
TFNC London
Helpful customer service
I placed numerous orders and sent various dresses back however I was missing a refund on one of the orders. I emailed and dealt with Beena who was really helpful and responded quickly and efficiently. It turned out to be an error on my part however the refund was still processed in a timely manner. Very helpful and the quick responses were appreciated.
September 22, 2021
Unprompted review
Reply from Tfnclondon
Hi Emma,
Thank you for your kind words and we are glad that our team was able to help you solving the problem.
We really appreciate you have taken your time to give us a positive feedback.
We're looking forward to your next visit.
Best Regards
TFNC London
Can't contact and no refund of over £400
September 22, 2021
Unprompted review
Reply from Tfnclondon
Hi A W,
Sorry about that.
Please email: info@tfnclondon.com and our team will be happy to help you.
You can provide your tracking number as well and we can check when we receive your parcel.
Please note that it can take up to 14 working days from the date we receive your parcel to process your refund. You can track your return by putting the barcode number from your proof of postage receipt into https://www.royalmail.com/track-your-item#/ from this date please take into account 14 working days.
TFNC London
Returned a large order over a week ago
Returned a large order over a week ago. No response to emails and numerous phone calls and still no refund received. Appalling customer service.
August 26, 2021
Unprompted review
Reply from Tfnclondon
Hi Emily,
We are very sorry to hear regarding the bad experience you been having trying to contact us and we apologize about that.
Unfortunately at the moment we don't have access to the phone calls, sorry.
Our customer service team reply to all emails promptly, please can you confirm the email address or the name you have used to email us?
Can you provide your order number and tracking number please and we will look after your return.
Please note, it can take up to 14 working days from receiving your parcel for us to process the refund.
Sorry for the inconvenience.
TFNC London
I have been trying to get hold of TFNC…
I have been trying to get hold of TFNC and after 3 emails and numerous phone calls I am going to contact trading standards.
Complete shambles returned dresses and no refund.
August 18, 2021
Unprompted review
Reply from Tfnclondon
Hi Dani,
We are very sorry to hear regarding the bad experience you been having trying to contact us and we apologize about that.
Unfortunately at the moment we don't have access to the phone calls, sorry.
Our customer service team reply to all emails promptly, please can you confirm the email address or the name you have used to email us?
Can you provide your order number and tracking number please and we will look after your return.
Please note, it can take up to 14 working days from receiving your parcel for us to process the refund.
Sorry for the inconvenience.
TFNC London
Wish I could give this company 0 stars
Wish I could give this company 0 stars! Disgusting service after sending me the wrong dress completely. Still waiting for a refund and after many of emails still don’t know what there on about! Seems to me they can’t get anything right looking at the reviews! DONT BUY FROM HERE! no contact number so they can avoid your emails 👌🏻
August 12, 2021
Unprompted review
Reply from Tfnclondon
Hi Riannon,
We are really sorry to hear regarding the bad experience you had with your purchase and we apologize about that.
Our customer service team reply to all emails promptly and we try so solve all the problems quickest we can.
Please note the refunds can take up to 14 working days from receiving your parcel.
Sorry for the inconvenience caused.
TFNC London
Excellent customer service by Beena
I had ordered a bridesmaid dress back in March for a wedding in a couple of weeks time. I tried it on a few days ago and found it didn’t fit. I emailed customer service and spoke to Beena who was so understanding and granted me a return even though it was out of the 14 day return period.
August 4, 2021
Unprompted review
Reply from Tfnclondon
Hi there,
We are so glad to hear that you had your problem solved as we work hard everyday to provide the best service to our lovely customers.
We really appreciate you have taken your time to give us a positive feedback.
We're looking forward to your next visit.
Best Regards
TFNC London
Frustrating poor service
I’ve been told this afternoon ‘
The one I can’t find is the #ordernumber the Halannah whisper pink.
I will still look for this return and hopefully I can find it soon.’ This is the second return I’ve had to chase because it’s been nearly 4 weeks and nothing from TFNC in regard to a refund. I don’t believe a customer should have to chase returns or wait for it to be ‘found’ which I also thought was a strange comment - how has it been lost it was sent back tracked? Very strange, frustrating and disappointing service from TFNC. I had to order from here for a specific bridesmaid dress not chosen by myself but I think needless to say I won’t be ordering again after this offputting experience and I wouldn’t recommend to anyone else unless you like to be sent round in circles with your refund withheld.
July 21, 2021
Unprompted review
Reply from Tfnclondon
Hi there,
We are really sorry to hear regarding the bad experience you had with your return and we apologize about that.
Can you please provide your order number and tracking number please and we will look after this for you.
Sorry for the inconvenience.
TFNC London
I recently received an order from this…
I recently received an order from this company that turned out to be the incorrect item
I sent an email looking to for a returns label in order to return theitem
When I provided pictures of the dress which was quite similar to the one I ordered but not exactly the same the customer care representative kindly refunded me fully and also said I could keep the dress I received because of the inconvenience
Would 100% recommend. One of the best customer services I have encountered
July 15, 2021
Unprompted review
Reply from Tfnclondon
Hi Patricia,
Thank you for the lovely words and for the trust.
We are very glad to hear that you had your problem solved.
Our company work hard everyday to fulfill your requirement and provide the best service to all our customers.
We really appreciate you have taken your time to give us a positive feedback.
We're looking forward to your next visit.
Best Regards
TFNC London
Excellent customer service from Beena
Excellent customer service from Beena, she was able to give instructions for repurchasing a dress using a credit note online.
The website needs some development to better help guide the experience if there are limitations on the platform.
July 7, 2021
Unprompted review
Reply from Tfnclondon
Hi there,
Thank you for the lovely words and we are glad that our team was able to help you solving the problem.
Your opinion is very important to us and our company work very hard to fulfill our customers requirements and provide the best service to all of you.
We really appreciate you have taken your time to give us a positive feedback and we apologize for any inconvenience caused.
We're looking forward to your next visit.
Best Regards
TFNC London
My bridesmaids’ dresses were returned
My bridesmaids’ dresses were returned, because I was never notified by local post office for claiming them. I received the full refund and a warm and polite e-mail from Beena. Excellent service:)
Johanna
May 8, 2021
Unprompted review
Reply from Tfnclondon
Hi Johanna,
Thank you for the lovely words.
Unfortunately for some reason you wasn't notified regarding your international parcel and we apologize about that.
Since the Brexit i believe everyone is been dealing and facing new challenges but we are glad to hear that you had your problem solved.
We really appreciate you have taken your time to give us a positive feedback and we apologize for any inconvenience caused.
We're looking forward to your next visit.
Warm Regards
TFNC London
I had to return one of the bridesmaids…
I had to return one of the bridesmaids dresses I had ordered because of a faulty zip. Beena was incredibly helpful and helped me with the refund process. I received the refund quickly and was able to order another dress. The dresses are excellent quality and the customer service I received was great. I would recommend this company to anyone, thank you so much Beena and TFNC, Beena is a real credit to your company and it’s rare to find someone with such polite customer service skills
April 6, 2021
Unprompted review
Reply from Tfnclondon
Hi Rebecca,
Thank you for your kind words and appreciation.
Your opinion is very important to us and our company work very hard to fulfill our customers requirements and provide the best service to all of you.
We are blessed because we have an amazing team who work hard and do their best, we are glad that they were able to help you solve the problem.
We would like to thank you for taking your time to give us a positive feedback.
We're looking forward to your next visit.
Best Regards
TFNC London
Fantastic customer service
Fantastic! I returned bridesmaid dresses late due to my ever-changing/cancelled CV19 wedding and TFNC were kind enough to accept the returns and give me credit plus the communication was excellent - by far one of the best companies I have dealt with for customer service - the responses are quick and personal. Beena is an asset to the company and has been really helpful/a pleasure to deal with so deserves a special mention. Thank you Beena/TFNC for making a potentially stressful experience a positive one.
February 12, 2021
Unprompted review
Reply from Tfnclondon
Hi Anna,
Thank you for your kind words and appreciation.
Everyday is a challenge for us trying to provide best service to our customers and we really appreciate you have taken your time to give us a positive feedback.
We are happy that you're happy and we're looking forward to your next visit.
Best Regards
TFNC London
Excellent service & assistance
Excellent communication, quick delivery and gorgeous items. Chose standard delivery 3-5 days and items arrived 2 days later!
I asked to change my delivery address, which was actioned swiftly. Parcel was held up during dispatch and Beena followed up to make sure it was dispatched on time and to the new address.
All communication was replied to and in such a friendly, professional manner.
I am so impressed! This order was for bridesmaid dresses and the quality is amazing. Thank you Beena for all your help
February 11, 2021
Unprompted review
Reply from Tfnclondon
Hi Jo,
Thank you for your kind words.
We try everyday to provide the best service to our customers and we really appreciate you have taken your time to give us a positive feedback.
We are pleased that you're happy and we're looking forward to your next visit.
Best Regards
TFNC London
AVOID: Disgusting company and customer service
I've made my order on the November 29, 2020, today is the 9 February and I didn't received the order and no refund from them. Shipment #1000070732, track number - RV646845433GB.
I wrote to the customer service in January but still received no answer. They are ignoring me.
I've lost £52.32, if you don't want to step into my shoes - avoid buying from them. I recommend to shop with ASOS or Little Mistress instead. They have good customer service and provide a quick delivery of goods.
February 9, 2021
Unprompted review
Reply from Tfnclondon
Hi Helen,
We really apologize for you bad experience.
Unfortunately yesterday, 09th of February was the first time we received an email from you and we already replied.
We did check the tracking and the parcel was tried to be delivered but no answer, so they did returned to the sender.
We already processed your full refund.
Sorry for any inconvenience.
Warm Regards
TFNC London
Lovely customer service
Lovely customer service! I was concerned that a returned parcel might have gone missing in the Christmas hols (Royal Mail, not TFNC's fault), and they were so nice and helpful- resolving for me quickly and efficiently. Would definitely use again (and the dress I have kept is a beautiful bridesmaid dress for my friend's wedding). Great value and gorgeous clothes.
January 8, 2021
Unprompted review
Reply from Tfnclondon
Thank you Sarah for your kind words.
Warm Regards
TFNC London
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