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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with payment, specifically regarding withdrawals, which were often delayed or not processed at all. People also found the customer service to be unhelpful and unresponsive, frequently blocking accounts or ignoring inquiries, especially when users tried to resolve problems. The website itself was also a source of frustration for some, with complaints about its functionality and user experience. Some people were dissatisfied with the product, noting that games sometimes lagged or felt rigged, particularly concerning bonus payouts. However, a few other people also felt that the games ran smoothly and enjoyed the variety offered, despite some minor issues with the user interface and a lack of detailed statistics or payment options beyond crypto.

What people talk about most

Payment

Reviewers mention negative feedback about payment. Many customers report significant difficulties and delays... See more

Website

Clients share negative opinions on the website. Many reviewers report that the site freezes when changing... See more

User experience

Customers consistently note ambiguous experiences with user experience. While many find the games fun and... See more

Customer service

People report negative experiences with customer service, often citing unhelpful and vague responses.... See more

Product

Consumers find the product experience to be ambiguous. Some reviewers enjoyed the variety of games and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Platform works as advertised but could use more deposit bonuses for new players. The games themselves run smoothly enough.

Rated 3 out of 5 stars

Site works fine but customer service response times could be better during weekends. Games run smoothly most of the time.


Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Cryptocurrency Service
  4. Online Sports Betting Vendor

Written by the company

TG.Casino, a dynamic player in the online gaming industry, has made a significant impact since its inception in September 2023, quickly becoming a go-to destination for casino enthusiasts. The platform stands out for its seamless integration of advanced technology and user-friendly interface, catering to both seasoned gamblers and newcomers alike. TG.Casino is fully licensed and is backed by seasoned casino operators, with full support of a very experienced web3 team who are based worldwide. Growth and Player Base Since its launch, TG.Casino has seen remarkable growth in its player base. This rapid expansion is a testament to the casino's ability to attract and retain players with its exciting gaming options and trustworthy environment. The rapidly increasing number of players not only indicates the platform's popularity but also points to a growing community of engaged users who enjoy the thrill of online gambling. Financial Performance Financially, TG.Casino has demonstrated impressive performance since launch. The casino has achieved multiple milestones earlier than was forecast and is achieving key KPIs on its roadmap well ahead of schedule. The amount wagered since its launch reflects the high level of player engagement and the casino's ability to offer an appealing and rewarding gaming experience. Gaming Experience At the heart of TG.Casino is its diverse range of gaming options, catering to various preferences and tastes. From classic table games like poker and blackjack to a wide array of slot machines and speciality games, the casino ensures a rich and varied gaming experience. The platform's commitment to regularly updating its game library and adding new experiences further ensures that players have access to the latest and most popular games in the industry. TG.Casino Token The utility of $TGC, TG.Casino's native token, revolves around enhancing the gaming experience and providing financial benefits to players. It's used for betting within the casino, enabling a seamless gaming process. $TGC holders may receive various advantages at times, such as cashback on losses and staking rewards, making it an attractive option for players. Furthermore, $TGC serves as a key component in the casino's ecosystem where a proportion of the casinos profits are used to buy back $TGC on the open market, 40% of these tokens are then burned to lower the circulating supply and 60% are added to a staking pool to provide stakers a long term passive income. Technology and Security TG.Casino's use of cutting-edge technology enhances the overall user experience. The platform boasts a secure and stable gaming environment, thanks to its robust security measures and fair play policies. This commitment to security not only protects players' data and financial transactions but also ensures fairness and transparency in all games, which is crucial in maintaining player trust and loyalty. TG.Casino currently provides access to the casino through Telegram’s renowned secure platform to provide a secure, efficient, and user-friendly gaming experience. Early in 2024 a web based version of the casino will also be launching to further extend our reach. Community and Support TG.Casino places a strong emphasis on community building and customer support. The platform's responsive customer service team is dedicated to resolving issues promptly, ensuring a smooth and enjoyable gaming experience for all users. Additionally, the casino actively engages with its community through various channels, gathering feedback and suggestions to continually improve its services. Future Outlook Looking ahead, TG.Casino shows no signs of slowing down. With plans to introduce more games, enhance user experience, and expand its market reach, the casino is well-positioned for continued growth. The platform's adaptability and responsiveness to player needs and industry trends will be pivotal in its journey ahead. In summary, TG.Casino has established itself as a formidable player in the online gaming world. With its impressive growth, strong financial performance, diverse gaming options, advanced technology, and a focus on security and community, TG.Casino is not just a gaming platform but a thriving ecosystem for all casino enthusiasts.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

484 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Absolutely scam

Absolutely scam, just blocked my account with 2k$ balance after requesting all the KYC details I provided. No reason of block provided, no initial deposit money returned, support does not answer, blocked me in their TG chat, everyone is quite. Also in sports betting if you are winning a little bit - instant limits to a couple cents. They create a false vision of free to speak chat, but if try to resolve real problem they will instantly block you. So if you ready to give away your money - welcome

August 17, 2024
Unprompted review
Rated 1 out of 5 stars

12 Hours for a $178 withdrawal

The casino and sportsbook itself is fine, but the withdrawals are terrible. I've turned over nearly $100,000 and they are making me wait hours for a $178 withdrawal. Customer support isn't helpful, either.

July 11, 2025
Unprompted review
Rated 1 out of 5 stars

Worst casino ever !!

Worst casino ever !!! Support team don’t help much limited games that literally scam u even if u get bonus they don’t pay example brought 100$ buy on sweets bonanza paid me 1.67 cents :0 shocking they rigged there slots for u to loose don’t listen to what they say they tell u anything to get u to gamble on there website stay clear of Tg casino scammers !!!!! Rigged slots !!!!!

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the TG.Casino service. After making a payment, the funds were not credited to my balance for several hours. When I contacted support, I received only formal replies and a refusal to refund my money. This kind of treatment is a clear sign of a scam. I do not recommend dealing with this project if you don't want to lose your funds. Be careful and double-check all details before making a deposit.

June 28, 2025
Unprompted review
Rated 1 out of 5 stars

Endless KYC Loops – Document Rejected No Matter What

I’ve never seen a more frustrating and dishonest KYC process than what I’ve experienced with TG Casino.

For weeks, I’ve been trying to verify my account. I’ve submitted over 10 different documents including:

Utility bills (water, electricity, building maintenance)

Bank statements from multiple Ukrainian banks

Mobile phone contract and payment receipt (from Kyivstar, the official provider)

A purchase invoice from abroad showing my full name and residential address

The passport of the property owner (my girlfriend), because I live with her

A written explanation of my living situation

Every single one of these documents was legitimate, dated within 90 days, and matched their own listed requirements.

What happened?

They rejected every single document without real explanation, and kept repeating the same copy-paste responses:
"Please upload another utility bill under your name..."
Even after they explicitly told me it’s acceptable to submit a bill under my landlord’s name.

They’re just wasting people’s time, rejecting documents no matter how accurate or official they are. This feels like intentional obstruction or even an excuse to avoid account verification.

I’ve now documented everything — messages, screenshots, files — and will be filing complaints across multiple watchdog platforms.

If you're considering using this casino, beware:
You may never be able to withdraw your funds, no matter how many documents you provide.

June 27, 2025
Unprompted review
Rated 1 out of 5 stars

never deposit on this site

Look here also reviews these cheaters buy for 20 cents, what a good job!
I made bets on the major in Austin on CS2, made an express with a coefficient of 8.8 and won, immediately the limit on matches became 0.1$ and requested verification went it five days constantly rejected my documents (I have already passed and not once verification on the engines of such a site and always all passed for hours 6) now came a letter that YOUR MONEY CONFISCATED CAN BE NO MORE WRITTEN :), another site like: you them deposit 300$ all is well! Withdrawal 900 DOSVIDANIE YOU'RE A FRAUD YOUR MONEY IS NOW CONFISCATED!!!!!!!!!!

June 21, 2025
Unprompted review
Rated 1 out of 5 stars

They don’t pay the money they need to pay

They are not relieving the funds they own me

Very weird casino and not trustworthy
Not willing to pay 6000usd

They verified my acount on 1-4-2025 they payed me the old funds after 2 months holding it

After 2 months 15-6-2025 coming back and playing on the website after depositing 3000 without any problems several deposit

I wanted to witraw later on the day when I won some back it wasn’t possible

so I asked the client service I cannot witraw they told my by internal decision whe can’t release it right now later that day the emailed me to verificate my proof of adres.

After giving them all the information again
No ore very slow automatically replays from TG support where they basically asked quistions where its behind verification
I will report this to the licences of Costa Rica and try to get my money from legal process

they block the acount after asking the helpdesk today why they don’t replay by email faster ore when they will send my money they just close my acount,

I advice you to stay away from them because it’s very stressful when you gambling and the casino don’t pay your money out Whe take the risk to gamble where the casino later steal the money very bad .

Don’t get me wrong I had preferred to give them 5 stars but it’s not they don’t pay the money they owe the costumer

June 15, 2025
Unprompted review
Rated 1 out of 5 stars

This casino is a scam

This casino is a scam, the errors on their own website made me pay the price. Originally, they canceled my betting slip for no reason, and my was refunded. Then I placed a new bet, and later when the results of the game came out, they settled the betting slip they had previously canceled with me losing, deduct all the money in my account, and the balance became negative. When I contacted customer service, they said it was a system error, but the money would not be refunded to. My account number on this platform is: yiding888.

June 16, 2025
Unprompted review
Rated 1 out of 5 stars

these are scammers!

these are scammers, do not deposit at this casino. I deposited a total of $365 and lost $165, $200 left, wanted to withdraw money, but they asked me for verification, I sent all the necessary documents that they asked me for 3 utility bills and a photo of my passport and a selfie. I passed verification and they blocked my account. I made only 3 bets on eSports. They wrote in the mail that I violated their rules, they wrote this on purpose to steal my deposit. I confidently declare that I did not commit any fraudulent actions and they simply stole my money. They did not even return my deposit. scammers, they do not want to give the money back.

May 29, 2025
Unprompted review
Rated 1 out of 5 stars

I saw that the rating of this platform…

I saw that the rating of this platform was good, but I was still cheated by them. I registered an account here and deposited money twice. The first time was 300 dollars, the second time was 400 dollars, I deposited a total of 700 dollars, now there are 624 dollars in my account, when I want to withdraw these 624 dollars, my account needs to verify KYC, then I verified and passed according to their requirements, But when I tried to withdraw my money, I found that my account was frozen, and when I contacted customer service, they told me that I had violated the terms of service, but they didn't provide any details or explanations, so my account was frozen and all my money was confiscated. This platform is a fraud platform!I haven’t received any bonuses here, I haven’t won any money, I haven’t withdrawn any money, and my capital has been confiscated by them.I suspect that these positive reviews are fake. I can provide a screenshot as evidence. My account is zhaox0529 gmail.com.

May 26, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t play here

Bad casino, bad customer service, bad bonus buys

They promise you but never deliver on their promises. I’ve learnt they are just a front for laundering money so please be careful of playing here.

They refused to pay me the $7.5k I had won, then suddenly closed my account and said they never had an account with my name. Well I hope you all eat **.

April 22, 2025
Unprompted review
Rated 1 out of 5 stars

they dont handle their own…

they dont handle their own promotions??!
tg had a airdrop promotion in wich you had to wager a minimum of 50$ to get more money at the and of the week. more "rakeback" if you want to look at it that way but its called a airdrop on the promo. so i did that i wagerd over 50$ for a few days straight and was exited so see the amound of money i would recieve this month. but i got nothing at all. and when i contacted suport to ask them why i didnt get anything. they told me they dont handle the promo themselfs? but i had to hit up some telegram comunity? the suport is totally unaware of the promo's that are running on their site. im never coming back on this site again eventho i have a decent high rank on it (halfway true saphire). and i would strongly suggest others to stay away form this site. i fr lost over 200$ bc of this promo and got nothing in return.and the changes are you will experience the same.

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

They wil cheated you out of all your money

Subject: Formal Complaint Regarding Account Suspension and Withheld Services

To whom it may concern,

I am writing to file a formal complaint regarding the suspension and changes to my account, including the sudden termination of my VIP status, removal of weekly cashback, and blocking of certain game access without prior notice or explanation.

I have always been transparent about my location (Netherlands), verified my identity upon request, and have substantial proof of my account history, including:
• Identity verification
• VIP status confirmations
• Cashback receipts and promotional communications
• Deposit and gameplay records

Under consumer protection laws and in accordance with your licensing obligations (if applicable), I hereby request:
1. A formal explanation of why my VIP status and services were suddenly withdrawn.
2. The reason behind any blocking or restriction on my account/games.
3. Immediate clarification about the current status of my account and funds.

Failure to respond within 7 business days will result in me escalating this matter to your regulatory authority (e.g., MGA, UKGC, or local licensing body), as well as lodging complaints with consumer watchdog platforms such as AskGamblers and Casino Guru.

I trust this matter will be resolved professionally and promptly.

Update: they just blocked my whole account when i notice the unfairnes and adress this matter

May 9, 2025
Unprompted review

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