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Review summary

Created with AI, based on recent reviews

Looking at 1,049 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its excellent quality, noting its natural appearance and soft texture. Many people are particularly impressed with the accurate color matching service and the ease of use, often mentioning how seamlessly the product blends with their own hair. The customer service team is consistently highlighted for being helpful, responsive, and efficient in assisting with inquiries and exchanges. Conversely, a small portion of people were dissatisfied with the product's quality, describing it as poor or not blending well with their hair. Some reviewers also experienced issues with the order process, specifically regarding color discrepancies between what was ordered and received, or difficulties with returns and exchanges.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the excellent color match and... See more

Quality

Users describe positive interactions with quality, particularly praising the excellent color matching, with... See more

Customer service

Consumers generally express high satisfaction with customer service. Many reviewers highlight the... See more

User experience

People report positive experiences with user experience. Many customers found the product easy to use and put... See more

Order

Customers had ambiguous experiences with their orders. Many reviewers reported ordering the wrong color... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They went above and beyond to make my experience great. The color that I ordered was a lot different than what I expected, and they resent a more appropriate color match (my hair is grey -not white a... See more

Rated 4 out of 5 stars

The hair quality exceeded my expectations. The curly one does not style out well so far, but I have only tried once. The shipping was also longer than 2 weeks, but I would say worth the wait! It is fu... See more

Rated 5 out of 5 stars

I have a Wonderful color match & Length with your help. My next step is to go to my stylist for even more perfection, to sit in comfortably wirh my own hair style.

Rated 5 out of 5 stars

Customer service has been great and very prompt! Color match was perfect! Only issue I had was with length, it was too short so they are replacing with a longer one. Highly recommend doing color match... See more


4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

It didn't match the texture of my hair

It didn't match the texture of my hair. It looked weird and didn't stay in my hair. I contacted them and was informed that I could only get a store credit. They advertise money back guarantee! Why would I want to buy another one? I believe it's a scam.

April 24, 2026
Unprompted review
Rated 4 out of 5 stars

I have an appointment with my stylist…

I have an appointment with my stylist next week and will be brining the hair with me hoping she says it's a match and from there I will be able to give a better review as I will be able to actually wear them :), stay tuned!!

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

Make sure to use the color match feature before you purchase

I didn't use the color match feature before I purchased the hair, and when I received them they didn't match at all. I contacted the company and did the color match, of which I sent them 2 sets of pictures of my hair, and was told the pictures were too fuzzy. They were taken with a Samsung Galaxy S25 Ultra. They are offering me an exchange or store credit. What am I supposed to do if it did work in the first place? They will not refund my money. I hope they choke on it.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to install

I can’t tell you anything about how well shipping and ordering went as I got mine as a Christmas gift. I will say though, once you get the hang of it, you’ll never want to take it off. I love mine and every little event I use it for. I got a curly and a straight one. The curly looks a little better as it blends better, but I love them both. The quality is great, although the hair feels fake, you’d never know and it looks so real and amazing. Thank you Halo for giving me one of the easiest extensions I am able to do on my own and make look so natural.

December 31, 2025
Unprompted review
Rated 4 out of 5 stars

Perfect Match

The color match for my halo extensions was dead on! You truly cannot tell the difference. The texture isn't quite like my hair, but that should be expected when not buying real human hair. It's a bit heavy, which is causing some headaches, but other than that, I'm extremely satisfied with my purchase.

April 28, 2026
Unprompted review
Rated 2 out of 5 stars

I do not like these extensions

I do not like these extensions. They do not sit well at all. I'm very experienced with halo hair extensions and I can't get these to work. I would like to return them.

Customer service is very nice and quick responding. But I do not like the product at all.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love these

I absolutely love these! I wasn’t sure what length to get, so I ordered the 24”, and they are pretty long—but I love them. One of my favorite things is how full they are; it really feels like a full head of hair. I had a bad experience with another company before because their extensions were too thin, and you could barely notice a difference when I wore them, so I ended up throwing them away. But these are gorgeous and very thick. The color also matches my highlights perfectly.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

The hair is silky and soft

The hair is silky and soft, and I love the option of going straight or going with my hair is natural curl. Shipping was quick, and when the first color did not match, they sent me an alternative that matches perfectly. For my first time buying from this company, I am extremely pleased and will definitely purchase from them again.

April 1, 2026
Unprompted review
Rated 4 out of 5 stars

I was pleased with the hairs

I was pleased with the hairs. They matched pretty well. On the straight on one clip came out of the netting band. But I was able to saw it back in. It came out on one end only. And it a little loose. But I'm good with them over all. Thank you.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

I got the wrong color and same day…

I got the wrong color and same day write a e-mail and explained and by the end of that day they were sending me the color that they thought matched my hair color better. When I ordered I should have sent pictures for them to match the color but I didn’t do that, I know that now though.

April 21, 2026
Unprompted review

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