Your staff are friendly but your company are very much controlled by the actions of the auction houses. It is not your fault if they decide to subcontract packing and delivery and rip off the intern... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Some auction rooms are easier to register then others four example I just registered at amersham auction house very straightforward last week I registered harperfield which was more difficult I had to... See more
Company replied
I would like to take this opportunity to praise thesaleroom.com (Noonans). Without going into immense details, an enquiry by me saw prompt action and considerable action before a (favourable) decision... See more
Company replied
I've used The Saleroom for a few years now and only twice come across a hiccup. On this occasion I contacted the helpdesk with my query and received, as requested, email contact back to confirm... See more
Company replied
Company details
Written by the company
thesaleroom.com is Europe’s leading marketplace for fine art and antiques auctions. Visitors to the site can search and browse catalogues and place bids over the internet in real time, with live audio and video feeds communicating the auction room atmosphere.
Contact info
The Harlequin Building, 65 Southwark Street, SE1 0HR, London, United Kingdom
- +44 (0)203 725 5555
- customersupport@the-saleroom.com
- the-saleroom.com
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The instant response to my query from…
The instant response to my query from Evangeline, very helpful and supportive to my question.
April 4, 2026
Unprompted review
The customer service received was very…
The customer service received was very good in response to a complaint about one of their advertisers Supreme Auctions, they looked into the issue and responded quickly and efficiently
March 31, 2026
Unprompted review
Great platform but unfortunately…
Great platform but unfortunately cowboys slip through, wessex auction rooms buyers be very aware they take over a month to post items and charge you 10 x the amount of postage, I got quoted over £50 for items costing around £5.80 with royal mail
March 27, 2026
Unprompted review
Whenever I’ve needed a little extra…
Whenever I’ve needed a little extra help I reach out and have always quickly received the info and advice from real people that makes all the difference. Really appreciate.
March 26, 2026
Unprompted review
Very pleasant lady easy to deal with
March 23, 2026
Unprompted review
Great service from Evangeline
Great service from Evangeline. The team are always so quick at responding to requests.
March 24, 2026
Unprompted review
I had an issue with my email…
I had an issue with my email address/password and once I raised this with The Sale Room their response and attention was outstanding. Regularly kept up to date with my case and matter resolved without any undue stress or worry. Thanks again!
March 16, 2026
Unprompted review
My first time bidding in an auction
My first time bidding in an auction. Super easy to sign up. Very easy to bid. From start to finish. I loved it. Great staff on collection. Thankyou
March 18, 2026
Unprompted review
All good
All good, nice chap very helpful, no probs great service.
10/10.
March 17, 2026
Unprompted review
The stuff you can find on the saleroom…
The stuff you can find on the saleroom is amazing , the process of paying and arranging postage if needed is pretty easy.
March 13, 2026
Unprompted review
Reply from thesaleroom.com
Dear Neil,
Thank you for taking the time to share your feedback.
We’re glad to hear that you enjoy the variety of items available on The Saleroom and that you find the process of paying and arranging postage straightforward. It’s great to know the platform is working well for you.
Kind regards,
The Saleroom Team
My go to platform where I can browse
My go to platform where I can browse. And dream! Actually, something for every budget with an almost limitless amount of diverse objects up for auction, with the option to save ‘searches’ like a wish list should what you’re looking for not be listed. Very helpful and courteous back-up staff to help if website has a wobble.
March 4, 2026
Unprompted review
Reply from thesaleroom.com
Dear Joanne,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you enjoy browsing our platform and find the range of auctions suitable for all budgets. It’s also great to know that our support team has been helpful and courteous when you needed assistance. Your experience is important to us, and we appreciate your kind words.
Kind regards,
The Saleroom Team
quick and easy to reg=and fast replys to emails…
quick and easy to reg=and fast replys to emails
March 3, 2026
Unprompted review
Reply from thesaleroom.com
Dear Paul,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you found the registration process quick and easy, and that our team provided fast replies to your emails. Your experience is important to us, and we appreciate your kind words.
Kind regards,
The Saleroom Team
Problem solved
The Saleroom solved the problem although I havent bid on a timed auction.since
February 26, 2026
Unprompted review
Reply from thesaleroom.com
Dear Mr Melody,
Thank you for taking the time to share your feedback.
We’re glad to hear that The Saleroom was able to help resolve the problem. We understand that this experience may have impacted your bidding confidence, and we hope any future auctions you participate in go smoothly.
Kind regards,
The Saleroom Team
Great experience — issues rare and handled perfectly
I've used The Saleroom for a few years now and only twice come across a hiccup.
On this occasion I contacted the helpdesk with my query and received, as requested, email contact back to confirm my account before proceeding into detail.
Monique was handling my query and kept me up to date with clear concise information (no business waffle).
Monique found out what had happened after contacting the Auction House (good old IT and internet) and explained the situation to me.
These things happen and nothing can be done about it now, but it was good to know what and why it had happened. All in a timely manner.
Thank you Monique, and Thank you The Saleroom
January 15, 2026
Unprompted review
Reply from thesaleroom.com
Dear Wendy,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Monique was able to assist you promptly and provide clear, concise updates regarding your query. It’s great to know that the situation was resolved efficiently and to your satisfaction. We’ll be sure to pass on your kind words to Monique.
Kind regards,
The Saleroom Team
Great service
Amelia was very helpful and efficient in coming back to me with the details I required.
January 25, 2026
Unprompted review
Reply from thesaleroom.com
Good afternoon,
Thank you for taking the time to share your feedback.
We’re pleased to hear that Amelia was able to assist you efficiently and provide the details you required. We’ll be sure to pass on your kind words to her.
Kind regards,
The Saleroom Team
Buyers beware!!
I have been using this platform for years without incident.
In summer 2025 I bid for and purchased several items that were falsely stated by the seller to be located in one country (details can be provided if necessary) but in fact were in an entirely different country that would have cost me shipping/import.
Multiple emails to the seller went unanswered.
I then discovered that the seller left negative markers for me that caused issues.
Complaints to the seller were not resolved (they told me to complete the purchase when in fact they had later relisted and sold the items) and refused to acknowledge the false and misleading location of the listing (that incidentally was the same on the reslisted item).
Complaints to thesaleroom.com were not dealt with properly. They stated that the company was located in the listed location but the listing clearly stated the location of the actual item!
They refuse to get involved in the dispute and will not remove the "block entry".
There are better (and cheaper) platforms and I would recommend that purchasers consider this carefully.
January 12, 2026
Unprompted review
Reply from thesaleroom.com
Dear Marco,
Thank you for taking the time to share your experience.
We’re sorry to hear about the difficulties you encountered with this transaction, particularly regarding the location of the items, communication with the seller, and the block placed on your account. We understand how frustrating this situation must have been, especially after many years of using the platform without issue.
The Saleroom operates as a marketplace that enables independent auction houses to list and manage their own auctions. Auctioneers are responsible for the information included in their listings, as well as post-sale communication and account actions such as bidder blocks. While we are not directly involved in individual transactions, we do take feedback about auctioneer practices seriously and review concerns raised with us.
If you would like us to revisit the matter, we encourage you to contact our Customer Support team at customersupport@the-saleroom.com with the relevant details so that the case can be reviewed again.
Kind regards,
The Saleroom Team
Amateurs, web faults, EXPENSIVE
HUGE live bidding surcharge (double other bidding platforms). The listings / lots details, the photos do not scroll in Firefox. I can not login with my .eu email (it comes back as a fault) when using their horrible app (works on browsers, so app issue). Absolutely Mickey Mouse.
R|eponse to their reply. DUH. I have already. Why don't you get them to specifically respond Mickey?
January 22, 2026
Unprompted review
Reply from thesaleroom.com
Good afternoon,
Thank you for sharing your feedback.
We’re sorry to hear about the difficulties you’ve experienced while using the platform, including the issues with the mobile app, logging in with your email address, and viewing listings in your browser. We understand how frustrating technical problems like this can be.
The Saleroom aims to provide a reliable and accessible platform for bidders, and feedback such as yours is important in helping us identify and address areas where improvements may be needed. If you are still experiencing these issues, we encourage you to contact our Customer Support team at customersupport@the-saleroom.com so the matter can be looked into further.
Kind regards,
The Saleroom Team
Tried to cancel my paid for…
Tried to cancel my paid for subscription which allows access to sold prices but they keep taking money from my account despite having emailed there customer support as required by their Web page from September they are still taking money from my card. DON'T SIGN UPTO THEIR PAID SUBSCRIPTION SERVICE.
January 21, 2026
Unprompted review
Reply from thesaleroom.com
Dear David,
Thank you for sharing your feedback.
We’re sorry to hear about the difficulties you’ve experienced when attempting to cancel your subscription and the frustration caused by continued charges. We understand how concerning this situation must be.
Our team aims to assist with subscription enquiries as quickly as possible, and we would like the opportunity to review your case. Please contact our Customer Support team at customersupport@the-saleroom.com with the details of your request so we can investigate this further and help resolve the matter.
Kind regards,
The Saleroom Team
DO NOT USE
I used these in the past and was a great experience with Lots Road Auction. However 17.12.2025 i bid for a timed auction for a very expensive item via Hatton Garden Auction Ltd. Total scammers - They request money for goods in advance and collection is in Norwich - mailing shop!. It was only after receiving an invoice/ text and email stating I'd won - i checked my account and no items showed as won!.
Saleroom suggests that's normal ?! Haven't bother to raise a complaint as see no value from the saleroom reply. I would encourage others to report to cybercrime and the police.
December 17, 2025
Unprompted review
Reply from thesaleroom.com
Dear Sabia,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your concerns regarding this auction and understand how unsettling this experience must have been, particularly after receiving communication suggesting you had won a lot that did not appear in your account.
The Saleroom operates as a platform for independent auction houses to host and manage their auctions. Auctioneers are responsible for their listings, invoicing, and post-sale communications. That said, we take reports like this seriously and encourage customers to raise concerns with us so that they can be reviewed appropriately.
If you would like us to look into this further, please contact our Customer Support team at customersupport@the-saleroom.com with the details of the auction and any correspondence you received.
Kind regards,
The Saleroom Team
Fantastic Customer Service
I would like to take this opportunity to praise thesaleroom.com (Noonans). Without going into immense details, an enquiry by me saw prompt action and considerable action before a (favourable) decision was made. The fact that this was handled so professionally impressed me greatly as a ‘negative outcome’ would have caused them less work. In short, thank you (especially Amelia and Philippa).
January 14, 2026
Unprompted review
Reply from thesaleroom.com
Good afternoon,
Thank you for taking the time to share your feedback.
We’re delighted to hear that your enquiry with The Saleroom (Noonans) was handled professionally and efficiently. It’s great to know that Amelia and Philippa provided prompt and effective support, ensuring a favourable outcome. Your recognition of their efforts is much appreciated.
Kind regards,
The Saleroom Team
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