Your staff are friendly but your company are very much controlled by the actions of the auction houses. It is not your fault if they decide to subcontract packing and delivery and rip off the intern... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Some auction rooms are easier to register then others four example I just registered at amersham auction house very straightforward last week I registered harperfield which was more difficult I had to... See more
Company replied
I would like to take this opportunity to praise thesaleroom.com (Noonans). Without going into immense details, an enquiry by me saw prompt action and considerable action before a (favourable) decision... See more
Company replied
I've used The Saleroom for a few years now and only twice come across a hiccup. On this occasion I contacted the helpdesk with my query and received, as requested, email contact back to confirm... See more
Company replied
Company details
Written by the company
thesaleroom.com is Europe’s leading marketplace for fine art and antiques auctions. Visitors to the site can search and browse catalogues and place bids over the internet in real time, with live audio and video feeds communicating the auction room atmosphere.
Contact info
The Harlequin Building, 65 Southwark Street, SE1 0HR, London, United Kingdom
- +44 (0)203 725 5555
- customersupport@the-saleroom.com
- the-saleroom.com
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never again will I purchase from wessex…
Never again will I purchase from wessex auctions. From very poor extortionate packing and postage, to missing items, lots of damaged items.
November 6, 2025
Unprompted review
Reply from thesaleroom.com
Dear Jennifer,
Thank you for sharing your feedback.
We’re sorry to hear about your experience and the issues you encountered with packing, postage, and the condition of the items received. We understand how disappointing this must have been.
The Saleroom operates as a platform for independent auction houses to host and manage their auctions. Auctioneers are responsible for packing, shipping arrangements, and the fulfilment of lots following a sale.
If you would like us to review your concerns further, please feel free to contact our Customer Support team at customersupport@the-saleroom.com with the details of the transaction so we can look into the matter.
Kind regards,
The Saleroom Team
It's a great place to find bargains
It's a great place to find bargains. Plenty of auctioneers use the site. Massive choice. Definitely recommend
December 19, 2025
Unprompted review
Reply from thesaleroom.com
Dear Frank,
Thank you for taking the time to share your feedback!
We’re delighted to hear that you’ve found The Saleroom a great place to discover bargains and enjoy a wide selection from numerous auctioneers. Your recommendation is greatly appreciated.
Kind regards,
The Saleroom Team
AS I HAVE SAID BEFORE "IF YOU TRIDE THE REST" "NOW USE THE BEST"
AS I HAVE SAID BEFORE
"IF YOU TRIDE THE REST"
"NOW USE THE BEST"
December 18, 2025
Unprompted review
Reply from thesaleroom.com
Dear Kenneth,
Thank you for your enthusiastic feedback!
We’re delighted to hear that you consider The Saleroom the best platform for your auction needs. Your support and kind words are greatly appreciated.
Kind regards,
The Saleroom Team
thesaleroom.com need to vet the auctioneers
thesaleroom.com need to vet the auction houses on their website more carefully. I have just been stung by an auction house which misrepresented the lot I bought. I found out after the event that this auctioneer has dreadful reviews online for doing exactly to that to many, many people. I asked thesaleroom.com to intervene and stop anyone else being taken in by this. But they forwarded my email to the auction house who came back with a very rude reply. They then refuse to help anymore. Bizarrely, as a buyer you have more protection on eBay than by using thesaleroom.com. The directors of this company must be on notice that their site is enabling scammers - isn't this an offence?
December 15, 2025
Unprompted review
Reply from thesaleroom.com
Good afternoon,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and understand how frustrating it can be when a lot does not meet expectations. The Saleroom operates as a platform for independent auction houses to host and manage their auctions, and auctioneers are responsible for their own listings, descriptions, and post-sale communication with buyers.
That said, we do take concerns about auctioneer practices seriously and review feedback we receive about auctions conducted on the platform. We’re sorry to hear that you felt unsupported in this situation.
If you would like us to revisit the matter, please contact our Customer Support team at customersupport@the-saleroom.com with the relevant details so that we can review the case further.
Kind regards,
The Saleroom Team
Account correction and update dat
The staff was helpful they looked into my enquiry....
communication was good .... giving me feedback and regular updates on their enquiries
I received an excellent service
November 27, 2025
Unprompted review
Reply from thesaleroom.com
Dear Anita,
Thank you for sharing your experience.
We’re pleased to hear that our team was able to assist with your enquiry, provide regular updates, and ensure that you received excellent service. Your feedback is greatly appreciated.
Kind regards,
The Saleroom Team
hans international auctions is hosted…
hans international auctions is hosted on this site, simon hans acts as contact but there are multitudes of fraud
1 there are adresses which are drop boxes
the seller takes payments to wise group in england but asks you to pay someone in japan
the item is described as in london
but it is sent from china
the goods bought when sent are dress jewelry
they describe them as worth thousands of pounds to hundreds of thousands
more like 30 pounds is accurate
why does the saleroom ruin its reputation by hosting fraudulent auctioneers.
the company in uk is a shell its executive is chuha hu who takes the money in japan.
we lost 13500 for dress jewlery dont touch this auction house
December 9, 2025
Unprompted review
Reply from thesaleroom.com
Good afternoon,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and understand how concerning this situation must have been. Allegations of misleading listings or fraudulent activity are taken seriously.
The Saleroom operates as a platform that enables independent auction houses to host and manage their auctions. Auctioneers are responsible for their own listings, descriptions, payment arrangements, and fulfilment of lots. However, feedback and reports from customers are important to us and help us review how the platform is being used.
If you have not already done so, we encourage you to contact our Customer Support team at customersupport@the-saleroom.com with the details of the auction and any supporting information so the matter can be reviewed further.
Kind regards,
The Saleroom Team
Fantastic site
Fantastic site, saves hunting around for what I am looking for I only trust 2 auction sites and this is one of them.
December 2, 2025
Unprompted review
Reply from thesaleroom.com
Dear Mr Young,
Thank you for your feedback.
We’re delighted to hear that you find The Saleroom convenient for finding the items you’re looking for and that we are one of the auction sites you trust. Your support and confidence in our platform are greatly appreciated.
Kind regards,
The Saleroom Team
Our queries are dealt with efficiently…
Our queries are dealt with efficiently and quickly, at any time. The team are always helpful and friendly.
November 21, 2025
Unprompted review
Reply from thesaleroom.com
Dear Ben,
Thank you for your feedback.
We’re very pleased to hear that your queries have been dealt with efficiently and quickly, and that our team has been helpful and friendly. Providing consistent support is a priority for us, and your comments are much appreciated.
Kind regards,
The Saleroom Team
The response was quick and…
The response was quick and accurate.Thanks loads.
November 25, 2025
Unprompted review
Reply from thesaleroom.com
Good afternoon,
Thank you for your feedback.
We’re delighted to hear that our response was quick and accurate. Providing timely and precise support is very important to us, and we appreciate you taking the time to share your experience.
Kind regards,
The Saleroom Team
Reply from thesaleroom.com
Good afternoon,
Thank you for your feedback.
We’re pleased to hear that you found our team supportive. Providing helpful and responsive support is very important to us, and we appreciate you taking the time to share your experience.
Kind regards,
The Saleroom Team
a very good service all round.
November 10, 2025
Unprompted review
Reply from thesaleroom.com
Dear John,
Thank you for your feedback.
We’re delighted to hear that you’ve had a very good experience with our service. Ensuring a smooth and reliable experience for our users is always our priority, and we appreciate you taking the time to share your thoughts.
Kind regards,
The Saleroom Team
Ease of access and reliability of the…
Ease of access and reliability of the Saleroom as an organisation
November 6, 2025
Unprompted review
Reply from thesaleroom.com
Dear George,
Thank you for your feedback.
We’re pleased to hear that you find The Saleroom easy to access and reliable as a platform. Our goal is to provide a dependable service that allows buyers and auctioneers to interact smoothly and confidently.
If you ever need assistance or have any questions, our Customer Support team is always available at customersupport@the-saleroom.com.
Kind regards,
The Saleroom Team
Some auction rooms are easier to…
Some auction rooms are easier to register then others four example I just registered at amersham auction house very straightforward last week I registered harperfield which was more difficult I had to give them my bank card details in advance
November 3, 2025
Unprompted review
Reply from thesaleroom.com
Dear Michael,
Thank you for sharing your feedback.
We understand that registering with different auction houses can vary in process and requirements. While each auctioneer manages their own registration procedures, we appreciate your observations and will continue to review how we can make the platform more user-friendly.
If you encounter any difficulties with registration or have questions, please contact our Customer Support team at customersupport@the-saleroom.com for assistance.
Kind regards,
The Saleroom Team
RECTIFIED THE PROBLEM WITHOUT ANY FUSS.
October 27, 2025
Unprompted review
Reply from thesaleroom.com
Good day,
Thank you for taking the time to share your feedback.
We’re pleased to hear that the issue was resolved quickly and without any fuss. Providing prompt and effective support is important to us, and we’re glad we could assist.
Thank you for using TheSaleroom, and we hope to support you again in the future.
Kind regards,
The Saleroom Team
Avoid This Clown Show at All Costs
An absolute joke of a website. Whoever’s running this circus needs a serious word with themselves. The service is beyond useless you’d get more sense out of a traffic cone.
Customer support clearly operates on a “don’t know, don’t care” policy. Every interaction feels like you’re asking them to solve quantum physics with a crayon.
Overall, a masterclass in incompetence. If frustration was an Olympic sport, Saleroom.com would take home the gold. Avoid like the plague.
October 28, 2025
Unprompted review
Reply from thesaleroom.com
Dear Archie,
Thank you for sharing your feedback.
We’re sorry to hear that your experience with the platform left you feeling this frustrated. We understand how important responsive support and a smooth service are, and it’s disappointing to hear that we did not meet your expectations.
The Saleroom aims to provide helpful assistance to all users, and feedback like yours is important in helping us review how we support customers and where improvements can be made. If you would be willing to share more details about the issues you encountered, please contact our Customer Support team at customersupport@the-saleroom.com so we can look into the matter further.
Kind regards,
The Saleroom Team
Somehow I managed to get signed up to a…
Somehow I managed to get signed up to a subscription, very suspicious as had no idea I had !!
The phone number never works so Emailed them a number of times, no response until the third occasion, keep getting kicked into the long grass with excuses re getting my money back, tired of waiting so decided to get the bank involved, be very wary of where you hover that mouse, I will be erasing all my details when my issue is resolved
October 1, 2025
Unprompted review
Reply from thesaleroom.com
Dear Keith,
Thank you for sharing your feedback.
We’re very sorry to hear about the difficulties you’ve experienced with your subscription and the delay in responses from our team. We understand how frustrating this situation must have been and appreciate you bringing it to our attention.
The Saleroom aims to provide clear communication and support for all account and subscription issues. We encourage you to contact our Customer Support team directly at customersupport@the-saleroom.com with the relevant details so we can review your case and work toward a resolution as quickly as possible.
Kind regards,
The Saleroom Team
Reply from thesaleroom.com
Dear Michael,
Thank you for sharing your experience.
We appreciate that you took the time to leave your feedback. We note that you found the platform to be fine, but also felt it was a waste of time. Your thoughts are important to us, and we’ll continue working to make the registration and bidding process as smooth and worthwhile as possible for all users.
Kind regards,
The Saleroom Team
Dreadful customer service
Dreadful customer service. Poor behavior by disreputable auction houses left unchecked. Will go direct where possible and use other companies in future.
October 17, 2025
Unprompted review
Reply from thesaleroom.com
Good day,
Thank you for sharing your experience.
We’re very sorry to hear that your interactions with certain auction houses were disappointing. The Saleroom provides a platform for independent auctioneers to host their auctions, and each auctioneer is responsible for managing their lots and customer service.
We take feedback like yours seriously, as it helps us monitor how our platform is being used and look for ways to improve transparency and support for buyers. If you’d like to discuss your experience in more detail, our Customer Support team is available to assist you.
Kind regards,
The Saleroom Team
to much hassle trying to register to bid
October 8, 2025
Unprompted review
Reply from thesaleroom.com
Dear Andy,
Thank you for your feedback.
We’re sorry to hear that you experienced difficulties during the registration process. Our team aims to make signing up as smooth as possible, and we appreciate you bringing this to our attention. If you continue to experience any issues, please contact our Customer Support team, who will be happy to assist you directly.
Kind regards,
The Saleroom Team
Terrible service liars not bothered
Terrible company who made a mistake and made me (the innocent customer) pay the price for their error. They lied, and even seemed to take enjoyment out of what they were doing. Customer service is the most important part of any business. What I experienced here was a joke.
September 12, 2025
Unprompted review
Reply from thesaleroom.com
Dear Paul,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the difficulties you experienced and understand how frustrating it can be when a mistake impacts a customer. The Saleroom operates as a platform for independent auction houses to host and manage their auctions. Each auctioneer is responsible for their own listings, invoicing, and fulfilment.
We take feedback like yours seriously, as it helps us review how our platform is used and look for ways to improve the overall experience for all customers. We would encourage you to contact our Customer Support team directly so we can review your situation in detail and work toward a resolution.
Kind regards,
The Saleroom Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.