Your staff are friendly but your company are very much controlled by the actions of the auction houses. It is not your fault if they decide to subcontract packing and delivery and rip off the intern... See more
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Review summary
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Some auction rooms are easier to register then others four example I just registered at amersham auction house very straightforward last week I registered harperfield which was more difficult I had to... See more
Company replied
I would like to take this opportunity to praise thesaleroom.com (Noonans). Without going into immense details, an enquiry by me saw prompt action and considerable action before a (favourable) decision... See more
Company replied
I've used The Saleroom for a few years now and only twice come across a hiccup. On this occasion I contacted the helpdesk with my query and received, as requested, email contact back to confirm... See more
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Company details
Written by the company
thesaleroom.com is Europe’s leading marketplace for fine art and antiques auctions. Visitors to the site can search and browse catalogues and place bids over the internet in real time, with live audio and video feeds communicating the auction room atmosphere.
Contact info
The Harlequin Building, 65 Southwark Street, SE1 0HR, London, United Kingdom
- +44 (0)203 725 5555
- customersupport@the-saleroom.com
- the-saleroom.com
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically takes over 1 month to reply
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Evangeline
Evangeline, tried to be courteous and clarify the issue I was having with 'auctioneer's approval pending'.
She tried to answer, all of the questions I was posing and come to a conclusion.
October 3, 2025
Unprompted review
Reply from thesaleroom.com
Dear Sue,
Thank you for sharing your experience.
We’re delighted to hear that Evangeline was able to assist you and provide clear guidance regarding the auctioneer’s approval process. Our team strives to answer questions thoroughly and ensure that all customers feel supported, so it’s wonderful to know her efforts were helpful.
We appreciate your feedback and look forward to supporting you in any future auctions.
Kind regards,
The Saleroom Team
The Saleroom bidding platform was…
The Saleroom bidding platform was suffering some technical problems. I sent a question to the Saleroom regarding this as I hoped it wasn't me and my laptop that was experiencing the issue. Kenneth outlined that it was the Saleroom that had a technical hitch with their bidding platform. He was very respectful and polite at all times. Very happy with his reply, hope, if I ever have to use the live chat on the Saleroom, that I get Kenneth, or someone every bit as good as, Kenneth.
September 30, 2025
Unprompted review
Reply from thesaleroom.com
Dear Christine,
Thank you very much for taking the time to share your experience.
We’re pleased to hear that the issue you encountered was identified as a temporary technical problem and that our team was able to clarify this for you. Providing clear, respectful, and helpful support is very important to us, so it’s great to know that Kenneth was able to assist you in a positive way.
Your kind words will be passed on to him, and we truly appreciate your understanding and feedback. We’re glad we could help, and we hope your future experiences using The Saleroom continue to be positive ones.
Kind regards,
The Saleroom Team
Professional buyers' review of thesaleroom.com
We are professional buyers of antiques, with over 20 years of experience. We strongly recommend all serious auctioneers to use easyliveauction.com instead of thesaleroom.com. The saleroom.com has consistently, over more than ten years, sheltered and protected fraudulent auctioneers (and there are a number of them in the UK and the US), and, when we have argued against this gross malpractice, suspended our account, without any explanation. They have also repeatedly broken GDPR laws, keeping our bank card records, and suspending us, again without any explanation, when we, several years later, use the same card with another email address. Thesaleoom.com are a shame, a scum, of customer service and entrepreneurship, and should be sentenced for their illegal malpractice.
September 28, 2025
Unprompted review
Reply from thesaleroom.com
Dear Andreas,
Thank you for taking the time to share your experience.
We’re genuinely sorry to read how frustrated and disappointed you feel, and we appreciate you setting out your concerns in detail. We understand how upsetting situations like this can be, particularly for experienced buyers who rely on clear communication and fair treatment.
The Saleroom operates as an online platform that enables independent auction houses to host and manage their auctions. While we are not directly involved in the listing, description, invoicing, or fulfilment of lots, we do take feedback about auctioneer practices seriously and use it to review how our platform is used.
Account actions are never taken lightly and are carried out in line with our terms and internal review processes. For privacy and security reasons, we’re unable to discuss individual account matters in a public forum, but we do encourage customers to contact us directly so concerns can be looked at properly.
We’re sorry that your experience has led to this level of dissatisfaction, and we appreciate you bringing your views to our attention. Your feedback is noted and helps inform ongoing improvements to our service.
Kind regards,
The Saleroom Team
Buyers BEWARE...
Buyer Beware: We’ve been buying at auctions for over 15 years and never once failed to pay or been treated so poorly. Henry Krank & Co did NOT send an invoice or notification after we won an item, then weeks later, we receive an email accusing us of being “unresponsive.”This was the first communication that we received! When we called to pay for the item, staff were extremely rude, failed to admit they made a mistake and the manager cancelled the sale and threatened to report us.
Instead of investigating, the-saleroom.com suspended our account without question. No email, no arbitration, just guilty as accused. Absolutely unprofessional and hostile toward genuine buyers. Avoid this site at all costs!
September 23, 2025
Unprompted review
Reply from thesaleroom.com
Thank you for taking the time to share your experience.
We’re sorry to hear how frustrating this situation has been and appreciate you outlining your concerns. The Saleroom operates as an online platform connecting bidders and independent auction houses; invoicing, payment requests, and post-sale communications are managed directly by the auctioneer, not by The Saleroom.
Account suspensions are not applied lightly and usually follow information provided to us by an auctioneer regarding a post-sale issue. That said, we understand your disappointment and recognise that misunderstandings can occur, particularly where communication has broken down.
We encourage you to contact our Customer Support team directly so the circumstances can be reviewed in full. Where appropriate, we are happy to reassess matters and work toward a fair resolution.
Kind regards,
The Saleroom Team
I believe it was a complicated issue…
I believe it was a complicated issue with the synchronisation of my account, but the communication was very good
September 19, 2025
Unprompted review
Reply from thesaleroom.com
Dear John,
Thank you for your review.
While the issue itself was more complex and related to account synchronisation, we’re really pleased to hear that the communication throughout was clear and helpful. We understand how frustrating technical issues can be, so it’s great to know our team kept you well-informed while resolving them.
Thank you for your patience and for using The Saleroom.
Kind regards,
The Saleroom Team
I have various bad experiences with…
I have various bad experiences with Saleroom ranging from being outbid on an item then the same item being relisted (obviously they didn't want to sell the item for my winning bid so outbid the lot and relisted), this happened with the same listing 3 times.
More recently, I bid on an item (I was approved and the bid accepted), when I have checked up on its progress it stated 'hammer price passed'. Again, the auctioneer/seller must have passed on the sale because they wanted more money.
If this isn't the fault of Saleroom, why aren't they doing something about this corruption or does it benefit them to sell the same item for more, they then benefit from a higher commission.
I wouldn't bother contacting their admin team as you will either get a generic response or no response at all.
I have had several bad experiences with this site now, not just a one off issue.
September 4, 2025
Unprompted review
Reply from thesaleroom.com
Hi Paul,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustrations you’ve faced with repeated relistings and sales being passed on — we understand how disappointing this must feel.
The-saleroom.com is an online platform that allows auctioneers to showcase and sell their items to bidders worldwide. The auctioneers are responsible for managing the bidding process, including deciding whether to accept or pass a lot. While we don’t control these decisions, we take concerns like yours seriously and use feedback to work with auctioneers on best practices and improving transparency for bidders.
If you’d like us to review your experience further, please contact us at customersupport@the-saleroom.com, and our team will be happy to assist.
Best regards,
The-saleroom Team
Unbelievable hassle trying to get…
Unbelievable hassle trying to get registered to bid don't bother go directly to the auctioneers.
September 3, 2025
Unprompted review
Reply from thesaleroom.com
Hi Mr Clarke,
Thank you for sharing your feedback. We’re sorry to hear that you found the registration process frustrating — we understand how disappointing it must have been when you were unable to register smoothly.
The-saleroom.com is an online platform that allows auctioneers to showcase and sell their items to bidders worldwide. While the registration system is provided by us, the auctioneers themselves manage the approval process for bidders.
If you’d like further assistance with registering in the future, please contact us at customersupport@the-saleroom.com, and our team will be happy to help.
Best regards,
The-saleroom Team
I signed up for a month's free trial
I signed up for a month's free trial, and decided not to proceed. Following the instructions on the email I received, I phoned the 020 number and notified a gentleman of my decision. On 15 August £14.95 was removed from my account. I phoned the 020 number again, to be told it was nothing to do with them and to phone a 0203 number which does not appear on the email. No human interaction possible. I emailed the address shown on the initial email (subscriptions/auctiontechnologygroup) and have had no response. A masterclass in user-unfriendly corporate communications.
August 29, 2025
Unprompted review
Reply from thesaleroom.com
Hi Mr Horne,
Thank you for taking the time to share your experience. We’re sorry to hear about the unexpected subscription charge and the difficulties you faced when trying to cancel — we completely understand how frustrating this must have been.
The-saleroom.com is an online platform that allows auctioneers to showcase and sell their items to bidders worldwide. Price Guide subscriptions are managed separately, and we’d like to look into this further for you. Please contact us at customersupport@the-saleroom.com so our team can review the details and help resolve this.
Best regards,
The-saleroom Team
Careful of new auction house and their charges
Why does The Saleroom support such underhand auction sites as the newly trading ‘Five Ways Assets’ which operate a very different operating model compared with more transparent traditional auction houses? No matter what your purchase an automatic £354 charge for ‘administration’ on top of your initial hammer price plus auction house and sale room charges. In my case in a relatively low value purchase ends up with a 200% additional cost I didn’t expect…..and it could be worse so watch out. All adds up to a very unsatisfactory experience. Sure I admit I should have read the T and C’s more carefully…… but I can’t believe such rip off tactics hidden in the very small print is ethical and feels morally wrong. It brings honorable auction houses into disrepute and shouldn’t be supported by the sale room in my opinion. Buyer Beware! To get out of my error and obligations I forfeited the payment I made for my first invoice from the company ( £240) which didn’t hint at their 2nd invoice containing these ludicrously unfair and punitive charges. They knew if it was all contained in the first invoice many more wouldn’t pay up.
August 19, 2025
Unprompted review
Reply from thesaleroom.com
Dear Kathleen,
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience, and we understand how disappointing it can be when additional charges feel unexpected.
To clarify, the-saleroom.com provides the online platform for bidders to connect with auctioneers, but all charges and terms are set and managed directly by the auctioneer. We always encourage bidders to review an auction house’s terms and conditions before bidding, as fees can vary between auctioneers.
We have also shared your feedback internally, as we use it to work with auctioneers on best practices and to help improve transparency and the experience for bidders in the future.
If you’d like further assistance, please feel free to contact us at customersupport@the-saleroom.com with your details.
We value your feedback, and thank you again for bringing this to our attention.
Best regards,
The Saleroom Team
Very helpful in sorting out a purchase payment that went wrong!
I recently purchased a few lots at a local auction using the internet and by default thesaleroom. After the sale, my debit card was charged twice for the same purchase. Contacting thesaleroom - particularly James and later Hasina - it was discovered after an investigation that the fault lay with my bank and not thesaleroom. Both James and Hasina were remarkably helpful with the matter, given the volume of sales transactions that they must deal with on a daily basis. Excellent service!
August 18, 2025
Unprompted review
Reply from thesaleroom.com
Hi Russell,
Thank you for your kind words! We’re so pleased to hear that James and Hasina were able to support you and help resolve the issue with your payment. We’ll be sure to pass on your feedback to them — it means a lot to our team.
We’re glad your experience with The-saleroom.com was a positive one, and we look forward to assisting you again in the future.
Best regards,
The-saleroom Team
8 months of asking for a copy of the…
8 months of asking for a copy of the complaints policy following a really disappointing experience of buying a ‘diamond’ ring which turned out to be a lab diamond. I was assured they were a trusted partner before I parted with my cash - I noticed the seller was quickly offloaded when I raised my concerns and they then changed their advice on how and what to advertise to users - they are still refusing to take any responsibility. I’m gutted - loved this hobby - such a small amount to recompense - but requests being ignored month after month for the complaints process so I can at least make some real progress with this. I am all about fairness and transparency and this is a painful and upsetting process.
October 7, 2024
Unprompted review
Reply from thesaleroom.com
Hi Susan,
Thank you for your review. We’re sorry this experience left you feeling disappointed. I can see that we’ve already provided further guidance and next steps regarding your purchase.
We’ve shared your feedback internally to help improve how we operate and communicate with bidders. We’re also sorry that this purchase has diminished your enjoyment of a hobby you love.
If you need any further assistance, please contact us at customersupport@thesaleroom.com.
HERE`S THE THING.......As a serious…
HERE`S THE THING.......As a serious dealer when I see something that catches my eye....I note the auctioneer......I THEN GO AND SEE IF THE SAME AUCTIONEER IS ON EASYLIVE......WHY ?.....
BECAUSE THE SALEROOM IS SO BAD ITS ALMOST UNUSABLE.......TERRIBLE SITE AND TOTALLY USER UNFRIENDLY....AND ITS MORE EXPENSIVE.....I DETEST IT. IT NEEDS A TOTAL AND COMPLETE OVERHAUL.
I see you have replied....pretty pointless when everything is pointed out above....just too lazy to get your site up to date.....heres a tip.....pick an auctioneer....then see how quick it is to compare navigating a search on bothe sites.......I CAN GUARANTEE EASYLIVE WILL WIN HANDS DOWN
August 6, 2025
Unprompted review
Reply from thesaleroom.com
Hi Mark,
Thanks for your feedback. I’m sorry to hear you’ve found the-saleroom.com frustrating to use. We know how important a smooth, good-value bidding experience is, and we’re always working on improvements.
If you’d like to share what’s been most difficult, drop us a note at customersupport@thesaleroom.com so we can feed it straight to our development team.
Detailed very helpful reply to my…
Detailed very helpful reply to my enquiries, thank you!
July 30, 2025
Unprompted review
Reply from thesaleroom.com
Hi Darrendm4,
Thank you for your kind feedback! We’re so pleased to hear that you found our replies detailed and helpful. Your comments mean a lot to the team, and we look forward to supporting you again in the future.
Best regards,
The-saleroom Team
Our query was dealt with satisfactorily…
Our query was dealt with satisfactorily and promptly. Much appreciated.
July 23, 2025
Unprompted review
Reply from thesaleroom.com
Hi Mullock's Ltd,
Thank you for your kind feedback! We’re delighted to hear that your query was handled promptly and to your satisfaction. We truly appreciate your comments and look forward to assisting you again in the future.
Best regards,
The-saleroom Team
Just what I expected from a quality auctioneer
Just what I expected from a quality auctioneers, the staff are very friendly and professional. Customer service is second to none and delivery was perfect and quick. Also well packed.
Perfect will be back very soon
July 10, 2025
Unprompted review
Reply from thesaleroom.com
Hi Martin,
Thank you for your wonderful feedback! We’re so pleased to hear that you had such a positive experience with the auctioneer — from the friendly and professional service to the smooth delivery. It’s great to know everything met your expectations, and we look forward to welcoming you back again soon.
Best regards,
The-saleroom Team
Zero Star if I could !!!!!!!!!
Zero Star if I could !!!!!!!!!
This sale room allowed scumbags like Harper Baxter auction house to steal money from us and did not do a thing apart from telling us to go to our bank !!!
When we noticed that we might be scammed by these we have contact saleroom and ask for help as the Harper Baxter didnt answer to our call to arrange pick up our items .
They have run timed auction and managed to sell their items multiple times via another platform as well as on saleroom.
Saleroom staff ensured us that they do thorough background search for all the auctioneer and highly likely is a misunderstanding.
We have lost 4700£ and still not sure if we will get our money back .
The sale room staff were very quick to wash their hands off and direct us to our bank to chase our money .
We felt let down by them .
I would never use their site and never recommend anyone to shop via their platform .
June 16, 2025
Unprompted review
Reply from thesaleroom.com
Hello Burhan,
I’m sorry to hear how disappointed you’ve been by this experience.
The-saleroom.com provides the technology for auctions, while auction houses manage the sale, payments, and delivery. We do vet all auctioneers before they join our platform and review any concerns raised. If there’s any new information you’d like to share, please email us at customersupport@thesaleroom.com so we can review it.
Reply from thesaleroom.com
Hi NTF Gallery,
Thank you for your kind words! We’re delighted to hear you’ve had a great experience with our team and service. Your feedback means a lot to us.
Best regards,
The-saleroom Team
I have been bidding on saleroom for…
I have been bidding on saleroom for years and this year they keep blocking me saying verification code but I bid remotely on my mobile and the email is in the offices my problem is you can not call anyone and there chat does not work this is really bad considering what they charge
June 20, 2025
Unprompted review
The online chat was excellent
The online chat help was excellent, Cyril was quick to understand my concern and to offer to contact the auctioneer on my behalf.
June 16, 2025
Unprompted review
Harper Baxter review
I have purchased many items via the Saleroom and had full confidence in the platform until my most recent experience. I bought an antique wardrobe in Harper Baxter's timed auction which finished on 19/05 and paid the invoice immediately. I was assured that I would be contacted by the shipping department in due course but have heard nothing, despite numerous emails and phone calls (which all revert to answerphone). I have since realised that their website is inactive and the address provided appears incorrect...I have filed a complaint with the Saleroom and am awaiting the results of their investigation. Having lost over £600 via this transaction, I am extremely reluctant to use the site in the future and would suggest independently verifying auctioneers before making bids or payments.
June 13, 2025
Unprompted review
Reply from thesaleroom.com
Good afternoon,
We’re sorry to hear about your experience with Harper Baxter, we understand how frustrating it must be to pay for an item and not hear from the auction house.
The-saleroom.com provides the platform, while auction houses manage sales and delivery. We vet all auctioneers and take reports like yours seriously.
If your case hasn’t been resolved, please get in touch with us at customersupport@thesaleroom.com so we can review it.
Thank you for your feedback, we hope to improve your future experience with us.
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