The Tots Clothing Myshopify Reviews 

51
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Paid £68.99 for a doll, when received tracking details it stated that the parcel was from Ali Express. Found the exact same doll on Ali Express website for £19.39. So basically they order a doll from... See more

Rated 1 out of 5 stars

Emailed and asked rough delivery date and was told roughly 14 working days. Ordered on June 5th, it's now July 2nd and I'm just being ignored despite the company still posting new posts on Facebook! H... See more

Rated 5 out of 5 stars

We ordered a doll for my daughters Christmas. Because it was a busy period for Christmas orders I was made aware delivery may be longer than usual. Which it wasn’t ! The doll came within 10 working d... See more

Rated 1 out of 5 stars

Absolutely shocking experience with this company, The Tots Clothing Company, recently rebranded to The Tots Doll Co. I ordered in October 2023 and to this date, have not received anything, doll or ref... See more

3.0

Average

TrustScore 3 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(51)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cooper doll

Ordered my doll and received tracking details less than 24 hours after, received the doll 4 days after ordering it, I'm so happy with it and Ino my daughter is gunna love it, fantastic quality and bang same as the pictures shown, even ordered a 2nd one today for my other daughter and no doubt I will be ordering again Thankyou! Xx

December 5, 2023
Unprompted review
Rated 1 out of 5 stars

Dolls from China which isn’t stated on…

Dolls from China which isn’t stated on website ! Raised a dispute with bank as I hadn’t received the dolls after 14 days when I did receive dolls I cancelled dispute and now trying to threaten me with debt collectors when they have had the money 😂

November 19, 2023
Unprompted review
Rated 1 out of 5 stars

I was asked to send money via bank…

I was asked to send money via bank transfer. Sent money and shipping was told my doll was now out of stock so had to order a different one via website with code free which didn’t work. Finally after three days got it to work but had to pay shipping again. Doll hasn’t arrived been 3 weeks. Do not use them!

November 7, 2023
Unprompted review
Rated 2 out of 5 stars

Placed order in October said 14days

Placed order in October said 14days ; couldn't get tracking info and when I messaged them I was told my doll was stuck at customs.....I thought it was coming from Leeds , when I've looked further I've found most of the products on amazon and ali express for half the price I paid. my order has eventually arrived and isn't bad but the company wernt helpful or honest with me and when I've pulled them up on this I've been blocked from the page anybody that leaves a negative comment gets removed so that people aren't aware it's just wrong

October 19, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT BOTHER!!

DO NOT BOTHER!!!
Ordered pjs at the very start of august, wrong ones came so sent back.
Was told to re order through the website with the code “free” which didn’t work until i hassled and hassled! Then had to pay for shopping AGAIN! so double shipping even though SHE sent the wrong ones. I still haven’t got the right ones and it’s been over 3 months ….

November 14, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID

Ordered school uniform beginning of august and I am still waiting for my delivery. I have been waiting on my refund after they marked as “delivered” in September which is still over 4 weeks later after not even sending it in the first place I have messaged them on loads of occasions and been told that the clothes were out for delivery then to be told the order wasn’t placed. I have been told a lot of conflicting information but now I have had no respons despite numerous attempts

August 1, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered from them on 9th July still…

I ordered from them on 9th July still nothing arrived I was told they were going out this week I understood that she had been inundated with orders and I gave the benefit of the doubt but I've just had a massage from another lady who's also ordered over 2 months ago and had nothing and she's getting no reply so I'm now thinking this company is scamming people if I'm wrong I am willing to apologise and take this review down but the fact that me and another lady have both been told the exact same thing and we both havnt received our items tells me they are ripping people off.

July 9, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look