Had wrong delivery address on order phoned watch studio they sorted straight away which was very reasurring .then had to change watch as son liked another one ,emailed company all done in minutes ord... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered my watch on Monday morning and it arrived on Tuesday, brilliant service! My Armani watch is beautiful, perfect. Don't be tempted by 'sites' selling Armani watches at half the price. The revi... See more
Super efficient and quick. I ordered before cut off time. They dispatched same day and arrived the next day. I had both my watches within 12 hours of making order. Was packaged very nicely and pro... See more
I had such a wonderful experience with The Watch Studio. I initial watch I bought my husband was lovely but he would have preferred a leather strap instead of stainless steel. The return and reorderin... See more
Company details
Written by the company
The Watch Studio (London) is the number one source for designer watches, We are stock Emporio Armani watches, Dolce and Gabbana watches, Marc Jacobs Watches, Hugo Boss Watches, Michael Kors Watches, Hugo Boss Watches, DKNY Watches, Police Watches and Seiko Watches. The online shop was opened in March 2009 and has done over 55,000 successful transactions with a 96% customer satisfaction rate.
Contact info
United Kingdom
- 08448707592
- info@the-watch-studio.com
- the-watch-studio.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great watch and prompt professional service.
I really loved my watch it reached just in time for Christmas this was a gift for my daughter. She loves it.
December 16, 2025
I ordered last minute for a Christmas…
I ordered last minute for a Christmas present and it arrived on Christmas eve. Fantastic service
December 23, 2025
Great company
Great company, competitive pricing and fast delivery. Ordering is fast and efficient
December 21, 2025
Great watch and easy process.
The watch came quickly and was exactly as described. I am really pleased. It was marginally more expensive but I went with the reviews so knew there should be no problem.
December 23, 2025
Easy transaction
Easy transaction. Very quick delivery. The watch was packaged very well, I would definitely use this company again.
November 17, 2025
Excellent nd they give quick response…
Excellent nd they give quick response for tx or email im so happy with this company
December 15, 2025
Great service!
December 15, 2025
Gorgeous competitively priced Michael…
Gorgeous competitively priced Michael Kors watch delivered next day
December 22, 2025
Nice watch would buy from you again x
December 21, 2025
Would Recommend
Good service, well packaged Partner collects Armani watches and was so impressed loved it
December 14, 2025
Quality item, great customer service
Quality item, well packaged with speedy delivery. A* customer service- even replied to my query on Xmas day with accurate info. Would definitely recommend. Thank you!
December 21, 2025
5 star service promo delivery would…
5 star service promo delivery would definitely buy from them again
December 21, 2025
I bought a watch a while ago but for a…
I bought a watch a while ago but for a Christmas gift as it was a good price. It was scratched which wasn’t noticed until the tape had been removed. The seal was still on the back. Maria’s reply was rude and I was basically accused of lying regarding having not worn it. I left the tape on as it was a present. I have since sent photos proving the other seal was still on but as I have had no reply I am assuming they still aren’t interested. They seem fine until something isn’t right and then the company seems so go on the attack mode.
December 29, 2025
Unprompted review
I had received a faulty watch
I had received a faulty watch, they wont send out a replacement and called me a liar, Maria from customer services needs training and a lot of it, disgusting
December 29, 2025
Unprompted review
Reply from The Watch Studio (London)
Hello Simione Rogers Keytracker Ltd
We need to clarify for our readers exactly what has happened,
You bought an item 6 weeks ago, and then you noticed us saying items was delivered with no seals on the item and a button missing, there is no way we would dispatch an item with the crown missing and seals removed, all our watches are sold factory sealed, upon dispatch we set the date (if the watch has one) and time,
Clearly you or the receiver has mis used the item and expecting our company to fulfil your needs and provide another new item, sorry we do not do that.
As a good will gesture we will have the crown replaced for a new one, but we will not take your demands and have another £125 dispatched, because we didn't comply to your demands you have decided to poorly review us, if only there was a way we could also poorly review you.
To summarise if you would like us to have the crown replaced reach out to customer service and we will do it as a good will gesture, warranty does not cover the negligence however we will do it
All the best
The Watch Studio
I placed my order on 19/12 I still…
I placed my order on 19/12 I still haven’t received my order even though I paid for the next day delivery,it’s just not good enough
December 19, 2025
Reply from The Watch Studio (London)
Thank you for your review Belaid Betache
Customer is 100% right item has not been delivered but they failed to mention we did dispatch on time with royal mail and as per royal mail delivery tracking it shows it has been delayed.
I am not sure if Belaid betache was expecting us to hand deliver the item ourselves but we do not do that, we cannot be blamed for royal mail delaying the item,
However we have a policy in place if the item is not delivered after 7 business days we will offer to resend or refund,
To summarise we didn't delay your shipment the postal company did, and our claims can be verified if you check when the item was dispatched and follow the tracking
On behalf of royal mail I will apologies, you can also find them on trust pilot should you wish to leave them a bad review too.
The Watch Studio
I bought the watch for my son for a…
I bought the watch for my son for a Christmas present. He loved it, service was good and delivery was fast, product is very good quality overall I had a good experience and would recommend
December 12, 2025
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