The Window Co Reviews 104

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency, noting that team members are highly skilled and knowledgeable. The service provided is frequently described as excellent from start to finish, with many appreciating the smooth process from quoting to installation. People are very satisfied with the quality of the products, such as doors and windows, highlighting their beautiful finish and how well they perform. Reviewers also frequently mention the tidiness of the work, with teams cleaning up thoroughly after each visit, and their attention to detail. However, some customers also noted an instance where a product arrived with extensive scratching, requiring multiple replacements to resolve the issue.

What people talk about most

Staff

Consumers find staff to be exceptionally positive, describing them as friendly, efficient, and highly... See more

Service

People report positive experiences with service, noting that the entire process, from initial contact to... See more

Product

Customers consistently note positive experiences with the product, praising the quality of the windows and... See more

Quality

Customers had positive experiences with quality, praising the excellent finish and workmanship of windows and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't recommend this company enough! Everyone who came to work on the project was incredibly friendly and professional. Different team members handled various parts of the job, and they all did a fa... See more

Rated 5 out of 5 stars

We had a great experience with Wayne and his team, from start to finish. We’d been badly let down by a previous contractor - but the Window Co stepped in and put everything right for us. From initial... See more

Rated 5 out of 5 stars

This is the second time I have used The Window Company and wouldn't go anywhere else for doors/windows. Had my new back door fitted yesterday - only tricky bit was selecting my choice as they have a w... See more

Rated 5 out of 5 stars

We're extremely glad we chose local firm The Window Company to replace our windows. Not only are the windows great (we get random people commenting on how good they look), the service from excellent... See more


Company details

  1. Double Glazing Installer
  2. Conservatory Specialist
  3. Door Shop
  4. Door Supplier
  5. Window Installation Service
  6. Window Supplier

Written by the company

Welcome To The Window Company We are a family run business installing UPVC windows, doors, conservatories and roofline across south Manchester and Cheshire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

104 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brilliant Job thank you

The team fitted our new door and internal glazing really skilled friendly no nonsense guys . Recycled our old stain glass and the result is breathtaking. We are really pleased with the final result. Prof Goldring & I agree 10/10 would be a accurate score thanks Matt Adam Sean & Sam
Happy to recommend

June 16, 2023
Unprompted review
The Window Co logo

Reply from The Window Co

Hi John,
Thank you for taking the time to leave us such positive feedback. The fitters loved reading this.
Many Thanks
Wayne

Rated 5 out of 5 stars

Excellent Service, Great Team

We visited The Window Co after receiving recommendations from family & neighbours who had used their services. From the moment we completed the request for a quote & spoke with Steve, we have had excellent service.
We called into the showroom to look at the options and decided to place an order for a new front door including side panels. A member of the team called to take precise measurements & we were advised of a 4-6 week window for manufacture & fitting.
I received a call from Angela offering us a fitting exactly 4 weeks after the order was made. We were given an afternoon time slot.
The team arrived on time and fitted the door & panels within 4 1/2 hours. They left the area clean & tidy.
We are extremely pleased with the door & the service we received.

April 17, 2023
Unprompted review
The Window Co logo

Reply from The Window Co

Hi Julie,
Thank you for taking the time to leave us a fantastic review.
Your support is greatly appreciated.
Wayne

Rated 5 out of 5 stars

The Window Co

The Window Co. replaced all of our windows and doors 5 years ago and did an excellent job.
Recently a large bird flew into our bedroom window and smashed the outer pain of glass. The Window company still had the measurements on file so were able to order a new sealed unit to be made straight away. I was advised that this would be ready to install in 7 to 10 days. Angela contacted me as soon as the unit was ready and arranged for it to be fitted the same day. A gentleman arrived that afternoon and installed the new unit with no mess at all.
I would highly recommend The Window Company. Good quality and excellent service.

April 17, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing work, couldn’t be happier!

I’d never had my windows replaced before, and was nervous about choosing the right company to get all of our windows, french doors and back door replaced. I can say now that choosing The Window Co was the best decision we could have made, not only were they the cheapest quote we received, the quality of the work they’ve done is outstanding - I couldn’t be happier with the result, the finish is excellent, and the attention to detail is very impressive. Nev & Alan were lovely to deal with and take real pride in their work, kept me informed throughout, cleaned up after themselves thoroughly, and helped me out with a couple of bits around the house that needed doing even though they didn’t need to. Steve did a great job replacing our bay window roof which had been leaking. On top of all of that, they also worked through two days of sleet and snow to get the job finished on time.

If I ever need any work doing on my windows or doors, I wouldn’t even consider anyone else - quality work like this makes me a customer for life.

Thanks again to all the fitters who worked on this job for us!

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

The Window Co has been excellent

The Window Co has been excellent. Really hands on and great communication. The windows look excellent with the work being done really promptly and neatly with no mess at all. The encapsulated stain glass window is particularly impressive. Thanks to all of the team - Wayne, Sally and Darren in particular.

November 29, 2022
Unprompted review
Rated 5 out of 5 stars

10/10

Absolutely top class job carried out by The Window Co. all appointment times kept and the quality of the windows is truly excellent, the fitting team did a cracking job and were a credit to the company, in fact one of the reasons that persuaded us to use this company was that no sub-contractors are used to fit the windows they are all company employees, along with family recommendations and the fact the company is Which Trusted Trader approved, Many thanks for an outstanding job!

November 15, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service from start to finish and one very high quality door

I have known of The Window Co for some time and it became time that we needed to replace our front door. I didn't contact any other company as I knew the following would happen.

They provide high quality products.
When they say the surveyor will turn up at 9.30 am at the earliest opportunity date - he did
When we got the call to say the install team would be coming between 9 - 9.30 they were there at 9.15.
Chris and Sam were incredibly polite and took real pride in their work and left the area they were working in tidier than when they started.
The door we chose looks brilliant and is definitely so much more solid than the one we had.

A brilliant service from start to finish. I wish I could give more than 5 stars !

October 31, 2022
Unprompted review
Rated 5 out of 5 stars

10/10 Highly recommend this company

10/10 Highly recommend this company. Was a fairly big job and they were down for three days. Top guys which did a great job. Really happy with my new windows. Contact with the office was great to explain the process and payment etc. Super Proffesional all round.

October 17, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Service, Amazing Windows

After having such a nightmare with moving in to my new home and having people let me down, I was recommended The Window Co by my mum. I’m so happy and thankful to the team at The Window Co for their excellent customer service even coming further out of area just to fit them. From start to finish they’ve been fantastic, had amazing fitters who really took the time and effort to make sure my windows were perfect! I’ve had comments from neighbours already saying how great they look, I would highly recommend to anyone! Thank you so much

October 18, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service and workmanship

We contacted The Window Company initially for repairs to our porch and 2 windows. Due to the excellent service we received, we then asked them to complete re-masticing all the windows internally and externally that needed doing.
They came on the day they said, at the time they said, they stayed all day - we couldn’t fault them at all including the excellent quality of the job.
Furthermore, the service we have received from Wayne and the fitters Chris and Sam, has been outstanding and we have no hesitation in recommending The Window Company.

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Recommended by a friend. Great experience from first contact to installation - both by the office & fitting team. Did get a quote from another supplier & the Window Company wasn’t the cheapest but was hands-down more professional from the start, offered the right guarantees, & I felt I could trust them to do a great job. Absolutely worth it - whole house done in a couple of days, excellent finish & very little cleaning up required after. All with zero biscuit consumption!

September 26, 2022
Unprompted review
Rated 2 out of 5 stars

After generally positive feedback from…

After generally positive feedback from others I got in touch with them for a quote. They called me back and sounded eager for the work until I informed them I wanted one window and frame replacing at which point they told me they were too busy for such a small job. Maybe they should update their website so people like myself are not left misinformed. When I do come to need the rest of the windows on the house replacing I won't be using them.

September 1, 2022
Unprompted review
The Window Co logo

Reply from The Window Co

Dear Mr Knowles,
Thank you for initially getting in touch after receiving positive feedback from others about our services.
Sorry we couldn't help you this time, we like to be as honest as possible at the first contact so that we don't waste any of your time.

We do carry out smaller jobs but at present we are extremely busy so have had to focus our attention on the orders we currently have in our order book & larger type jobs that are better suited to our fitting teams. I would expect we will be starting installing 1 window jobs in the near future when things calm down.

If you struggle to find a company to carry out this work for you please come back to us & ask for myself and I will try and help.
Many Thanks
Wayne Shaw MD

Rated 5 out of 5 stars

Thank you The Window Co, Stratford

We chose The Window Co as they were local and recommended to us by our builder. They visited and provided a comprehensive quote. We paid a deposit and arranged a date ( several weeks later as they were busy) for the surveyor to call round. Installation would be about 6 weeks after the surveyors visit, but in fact this was earlier. It took the fitters 2 days to install 2 bay windows and a bedroom window. The fitters were very pleasant and gave us after care advice. There was minimal mess which the fitters hoovered and brushed up. We were very happy with the lady we dealt with in the office and with the fitters. Thank you The Window Co

August 19, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Work!

It was the first time I used The Window Co for replacing most of my windows. As I see their vans quite often in my local area Sale so I guess they must be good one and of course there is no doubt. Special thanks to the fitting team Matt and Adam who are excellent! They are friendly, clean, punctual, reliable and professional. I am very happy for the work and highly recommend this company!

July 14, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Window company were absolutely great. Sales team kept me informed all the way through the process. Installation was a really professional team, friendly and courteous service. Was expecting a bit of mess but they left it absolutely spotless. Very impressed

July 6, 2022
Unprompted review
The Window Co logo

Reply from The Window Co

Thank you for your review, we really appreciate you taking the time to write this for us.

Rated 5 out of 5 stars

Just had four windows and two doors…

Just had four windows and two doors replaced by The Window Co. The whole process from ordering to completion was managed promptly and efficiently. We would highly recommend this firm.

November 17, 2021
Unprompted review
The Window Co logo

Reply from The Window Co

Hi John,
Thank you for your kind words, we really appreciate you taking the time to leave us a review.

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