Im insured with the AA and when my car was damaged and undriveable whilst legally parked I contacted them by phone and they were quick to answer and sent a recovery vehicle quite quickly and took it t... See more
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Review summary
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The AA were fantastic after a car reversed into me at a country park. They organised recovery, replacement car etc even though we only had breakdown cover. I felt looked after after being very shaken... See more
Company replied
The AA were brilliant at dealing with my claim following an accident. Friendly, helpful customer service who guided me throughout the process. The claim was settled very quickly. My car looks as good... See more
Company replied
Claim for a third party caused accident was straight forward with friendly excellent service. Claim process was simple. All management of repair and liaison was handled well. Outcome for me was as goo... See more
Company details
Written by the company
The AA provides a breakdown service, and additionally Accident Assist. Available 24/7, provides comprehensive support after an accident - big or small. Call us first and we'll take care of everything - the crash, claims and courtesy car, whoever your insurer. It's all included as part of AA Membership.
Contact info
United Kingdom
- theaa.com/breakdown-cover/accident-assist
4.6
Excellent
348 reviews
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Brilliant AA
Seamless no fault car insurance claim. 5 star service from start to finish - well impressed with handling of claim, repairs and hire car. You don’t know how good your insurer is until you need them! Glad I had AA - brilliant service.
February 2, 2026
Great customer service from call…
Great customer service from call handlers. I was hit from behind on a dual carriageway the guys at Beam handled everything. Great service
March 17, 2026
Very straightforward to claim online
Very straightforward to claim online, nice staff who provided good customer service. Specified repairer did a prompt and good quality job.
March 12, 2026
May use AI-assist with repliesRead more
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Genuine from start to finish
Genuine from start to finish - very attentive & listened to all worries & dealt with them
March 11, 2026
Reply from The AA Accident Assist
Thanks so much for your lovely feedback, Jill. We’re really glad to hear you felt genuinely listened to and well looked after from start to finish and hope everything is ok now. 😊
Not what I expected
Can’t fault the AA’s part in the handling of my claim.
But, the distance and working hours of their authorised repairer and the car rental company’s call handlers, along with crossed communication, has resulted in a poor experience and low rating.
January 30, 2026
Reply from The AA Accident Assist
Hi Andrea, we’re sorry to hear that the repairer wasn’t local and that you had some issues with the rental car. We hope you’ve been able to share this feedback, and that the repairs themselves went smoothly in the end.
We’re really glad to hear that you felt your claim was handled well by our team 💛.
Excellent Service and timely conclusion…
Excellent Service and timely conclusion of claim.Staff very helpful.
March 10, 2026
Great service from AA insurance.
Easy to contact AA , excellent response and dealt with very professionally by the AA representative.
March 10, 2026
Hit from behind
I contacted the AA.
The young lady from the AA was polite, helpful and gave clear information concerning the plan going forward.
Everything was well organised and efficient.
Very happy with the AA’s organisation , the service from the repair garage and also the hired car company
February 5, 2026
They provided a service which met my…
They provided a service which met my needs with no hassle
March 10, 2026
Reply from The AA Accident Assist
Pleased to hear everything went smoothly 😊.
FIRST CLASS SERVICE
From the first phone call to the way my claim handled, the regular updates from the AA and their approved garage this has been a first class service would not hesitate to recommend
February 12, 2026
Great service from start to finish
Great service provided from start to finish with my non-fault claim. Everything managed quickly, effectively and with minimal intervention from me. Highly recommended.
February 13, 2026
Reply from The AA Accident Assist
We're so pleased to hear this, Gary. We know it's a stressful time, so it's great we were there to help ease the pressure.
Excellent service from start to finish
Excellent service from start to finish. Made at easy by professional staff who made sure I was fully aware of the process and what was to happen.
January 30, 2026
Long wait times to speak to anyone
Long wait times to speak to anyone. Customer service good when finally through to a call handler.
Information was easy to understand and concise.
Courtesy car was less good and needs to be looked at to see which partners might offer a better service.
January 8, 2026
Reply from The AA Accident Assist
Hi Janet, we're sure the team were doing all they could to work through the calls as quickly as possible, it's great that when you spoke with the team everything was clearly explained. Thank you, we appreciate your feedback.
Great service from start to finish
Great service from start to finish, kept us informed throughout. Thank You
March 3, 2026
Great customer care and good cover of…
Great customer care and good cover of seevices
February 10, 2026
Seamless Service
AA provided seamless service, collection of vehicle, delivery of hire vehicle. All in a timely manner.
March 3, 2026
Lengthy procedure
The length of time taken from reporting the incident to finally getting my car repaired was almost 3 months
March 3, 2026
Reply from The AA Accident Assist
Hi there, we appreciate your feedback and are sorry the repair process took so long. We hope you're okay now.
Reply from The AA Accident Assist
Wonderful 😀.
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