Im insured with the AA and when my car was damaged and undriveable whilst legally parked I contacted them by phone and they were quick to answer and sent a recovery vehicle quite quickly and took it t... See more
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Review summary
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The AA were fantastic after a car reversed into me at a country park. They organised recovery, replacement car etc even though we only had breakdown cover. I felt looked after after being very shaken... See more
Company replied
The AA were brilliant at dealing with my claim following an accident. Friendly, helpful customer service who guided me throughout the process. The claim was settled very quickly. My car looks as good... See more
Company replied
Claim for a third party caused accident was straight forward with friendly excellent service. Claim process was simple. All management of repair and liaison was handled well. Outcome for me was as goo... See more
Company details
Written by the company
The AA provides a breakdown service, and additionally Accident Assist. Available 24/7, provides comprehensive support after an accident - big or small. Call us first and we'll take care of everything - the crash, claims and courtesy car, whoever your insurer. It's all included as part of AA Membership.
Contact info
United Kingdom
- theaa.com/breakdown-cover/accident-assist
4.6
Excellent
348 reviews
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Very easy to report and everything that…
Very easy to report and everything that was promised actually happened and/or was done when it should have been
March 25, 2026
I chose AA as a which best buy
I chose AA as a which best buy. Had a recent accident ( not my fault) which the AA dealt with from my first call to them. A replacement was delivered next day and all repairs were done to a high standard. It was great to be able to call them on several occasions and be able to speak to a human being!
March 25, 2026
Very good service and easy process from…
Very good service and easy process from start to finish
March 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Understand best experience my needs and dealing with it…
Understand my needs and dealing with it very quickly
March 24, 2026
Reply from The AA Accident Assist
We appreciate your feedback and thank you for leaving 5 stars, Joanna.
Good in place, confusing in other areas of the process.
The fact that I rang AA and was immediately talking to someone from what appears a separate company AAA. The company repairing my vehicle drove it to and from my home. Around 50 miles. Why not collect with a low loader? Never knew what time the collect and delivery would take place. So poor communication in my opinion!
March 24, 2026
Reply from The AA Accident Assist
Sorry about the communication issues you experienced. If the car can be safely driven to a repairer, we’ll often arrange that, as recovery can sometimes take longer. We hope any concerns were raised at the time so the team could help, and we’re here if you need anything else.
Great service
Great service, friendly helpful staff.. went above and beyond my expectations when I raised a claim.. nothing negative to report what so ever.. would happily recommend and will use again... if the price is right.. ha
March 20, 2026
Very easy and straightforward to report…
Very easy and straightforward to report the claim and was kept well informed, by phone and email, throughout the repair process.
March 18, 2026
The service was clear and competent
The service was clear and competent. Claims staff were very helpful and will to help.
December 6, 2025
Reply from The AA Accident Assist
We're over the moon to hear this and hope any repairs went smoothly, Monika 🥰.
Reply from The AA Accident Assist
Amazing, this is exactly what we like to hear.
Very helpful and knowledgeable staff.
March 17, 2026
Excellent service from start to finish
Excellent service from start to finish. Very friendly staff who dealt with my accident claim in super quick time. My car was in for repair and courtesy car provided within 24 hours. Very professional service and highly recommended.
March 17, 2026
Excellent service
Had to make a claim with my an insurance, had great service from start to finish. From my car being collected to the courtesy car being delivered along with my car being returned and the courtesy car being collected. I was kept upto date every step of the way
March 17, 2026
Dealing with the AA
I had an accident which wasn't my fault. The operator answered quickly was very friendly and put me at ease. I was given clear instructions and explanation on what would happen. I was very impressed with the service.
March 17, 2026
I had an accident that was not my fault…
I had an accident that was not my fault and the AA insurance made sure everything was sorted in a timely manner and ensured everything went smoothly
March 17, 2026
AA Accident Repair
The efficiency and speed of my repair. The AA staff and the repair garage were both very helpful and supportive throughout.
March 17, 2026
Reply from The AA Accident Assist
Happy we could assist 😁.
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