After a driver crashed his car into ours the AA were great in sorting the repair and dealing with the third party insurance. Also their repair contractor did a superb job on correcting all the damage... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The AA were fantastic after a car reversed into me at a country park. They organised recovery, replacement car etc even though we only had breakdown cover. I felt looked after after being very shaken... See more
Company replied
Im insured with the AA and when my car was damaged and undriveable whilst legally parked I contacted them by phone and they were quick to answer and sent a recovery vehicle quite quickly and took it t... See more
The AA were brilliant at dealing with my claim following an accident. Friendly, helpful customer service who guided me throughout the process. The claim was settled very quickly. My car looks as good... See more
Company replied
Company details
Written by the company
The AA provides a breakdown service, and additionally Accident Assist. Available 24/7, provides comprehensive support after an accident - big or small. Call us first and we'll take care of everything - the crash, claims and courtesy car, whoever your insurer. It's all included as part of AA Membership.
Contact info
United Kingdom
- theaa.com/breakdown-cover/accident-assist
4.6
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stress free procees
AA handled claim very well at all stages. Helpful and stress free. The car repair was 1st class. Only let down by hire car suppliers (Europcar) car ok but service and collection very poor.
April 21, 2026
Prompt service and vehicle repair…
Prompt service and vehicle repair without any hassle
April 21, 2026
AA breakdown from call to pick up /…
AA breakdown from call to pick up / return car all handled very quickly. Kept updated. Very pleased with AA service.
April 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy to claim and the whole process was…
Easy to claim and the whole process was well handled.
April 8, 2026
Reply from The AA Accident Assist
Delighted to hear everything went smoothly, Alan. Thanks for sharing 💛.
On line claim easy to make and follow
On line claim easy to make and follow. I was kept informed at all times and my queries answered in good time. However sometimes a long wait when phoning. Quality of courtesy car was very good.
April 8, 2026
Really easy to make a claim using the…
Really easy to make a claim using the app, it was smooth and fast, thank you very much
April 7, 2026
My car was damage when I wasn’t in the…
My car was damage when I wasn’t in the car, but fortunately a standby took the registration plate which enable me to make a claim and have my car repaired which the AA dealt with
April 7, 2026
Reliability
Fast, reliability, handled my claim with efficiency. Have already recommend AA to friends and family.
April 7, 2026
Reply from The AA Accident Assist
So glad to hear it 😁.
First time I used The AA as a car…
First time I used The AA as a car insurance provider. I was very impressed by the professionalism and support I got following my accident. They were always available to give guidance and support during the repair of my car.
April 7, 2026
I i was extremely impressed by the way…
I i was extremely impressed by the way I was looked after after my vehicle was damaged in a car park and the resultant repairs were carried out efficiently and quickly.
April 7, 2026
Excellent professional customer…
Excellent professional customer courtesy, and great advice was given and updated information provided, thank you.
April 7, 2026
Excellent service all round
I was led through the claims process efficiently. Everybodyinvolved was helpful and thorough.
I was kept informed about the progress of the claim and the repair of my car.
March 5, 2026
Reply from The AA Accident Assist
Thanks for sharing your experience, Peter. We're really glad to hear the claims process felt efficient and that everyone involved was helpful and thorough. It’s great to know you were kept updated throughout both the claim and the repair, that’s exactly the level of service we aim for 🙂.
Quick and efficient
March 31, 2026
They made the claim process simple and…
They made the claim process simple and stress free
March 31, 2026
Hassel free
March 31, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.