Im insured with the AA and when my car was damaged and undriveable whilst legally parked I contacted them by phone and they were quick to answer and sent a recovery vehicle quite quickly and took it t... See more
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Review summary
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The AA were fantastic after a car reversed into me at a country park. They organised recovery, replacement car etc even though we only had breakdown cover. I felt looked after after being very shaken... See more
Company replied
The AA were brilliant at dealing with my claim following an accident. Friendly, helpful customer service who guided me throughout the process. The claim was settled very quickly. My car looks as good... See more
Company replied
Claim for a third party caused accident was straight forward with friendly excellent service. Claim process was simple. All management of repair and liaison was handled well. Outcome for me was as goo... See more
Company details
Written by the company
The AA provides a breakdown service, and additionally Accident Assist. Available 24/7, provides comprehensive support after an accident - big or small. Call us first and we'll take care of everything - the crash, claims and courtesy car, whoever your insurer. It's all included as part of AA Membership.
Contact info
United Kingdom
- theaa.com/breakdown-cover/accident-assist
4.6
Excellent
348 reviews
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Easy to claim and the whole process was…
Easy to claim and the whole process was well handled.
April 8, 2026
Reply from The AA Accident Assist
Delighted to hear everything went smoothly, Alan. Thanks for sharing 💛.
On line claim easy to make and follow
On line claim easy to make and follow. I was kept informed at all times and my queries answered in good time. However sometimes a long wait when phoning. Quality of courtesy car was very good.
April 8, 2026
Really easy to make a claim using the…
Really easy to make a claim using the app, it was smooth and fast, thank you very much
April 7, 2026
My car was damage when I wasn’t in the…
My car was damage when I wasn’t in the car, but fortunately a standby took the registration plate which enable me to make a claim and have my car repaired which the AA dealt with
April 7, 2026
Reliability
Fast, reliability, handled my claim with efficiency. Have already recommend AA to friends and family.
April 7, 2026
Reply from The AA Accident Assist
So glad to hear it 😁.
First time I used The AA as a car…
First time I used The AA as a car insurance provider. I was very impressed by the professionalism and support I got following my accident. They were always available to give guidance and support during the repair of my car.
April 7, 2026
I i was extremely impressed by the way…
I i was extremely impressed by the way I was looked after after my vehicle was damaged in a car park and the resultant repairs were carried out efficiently and quickly.
April 7, 2026
Excellent professional customer…
Excellent professional customer courtesy, and great advice was given and updated information provided, thank you.
April 7, 2026
Excellent service all round
I was led through the claims process efficiently. Everybodyinvolved was helpful and thorough.
I was kept informed about the progress of the claim and the repair of my car.
March 5, 2026
Reply from The AA Accident Assist
Thanks for sharing your experience, Peter. We're really glad to hear the claims process felt efficient and that everyone involved was helpful and thorough. It’s great to know you were kept updated throughout both the claim and the repair, that’s exactly the level of service we aim for 🙂.
Quick and efficient
March 31, 2026
They made the claim process simple and…
They made the claim process simple and stress free
March 31, 2026
Hassel free
March 31, 2026
Absolutely awful
Absolutely awful, don’t EVER use AA accident assist!
I called the AA following hitting a pot hole, they advised me to use there AA assist programme and I would not have to do anything myself, was told they would recover the car, speak with my insurance, do the claim give me a hire car id have to do nothing.
Oh how wrong, they picked my car up 2 days later still no hire car called up to chase for them to tell me I should have called my insurance and made a claim! Called my insurance made the claim they put extra excess of £500 on top because I hadn’t gone through them! Called AA back up who have said that I don’t need to worry about that as they have a contract with steer and they absorb the cost of it!
This was way over a month I still haven’t got my car back and steer group called me today to say the car is NEARLY done but I have to pay them £750 excess! Erm no I don’t AA told me you sort the extra and guess what they said no we don’t!
I’m now trying to get hold of AA which I haven’t been able to!
This is effected my mental health and I’ve been lied to and missold so much it’s terrible service!
March 30, 2026
Unprompted review
Reply from The AA Accident Assist
Hi Jemma, we’re sorry to hear that you’ve been disappointed with your experience, and we appreciate you taking the time to leave a review.
Having looked into this, we can see there was a miscommunication around the repair process and whether your insurer needed to be contacted before the claim could move forward. We understand how frustrating and stressful this must have been, especially after already dealing with the accident itself, and we’re sorry for the confusion caused. This is still being reviewed through our formal complaints process, and we’ll be responding in full within the agreed timescale.
Regarding the policy excess contribution. This has now been resolved, and we’ve confirmed that the full £500 excess will be covered.
We’re sorry that your experience has not met the standard we aim to provide, and we do appreciate you bringing this to our attention.
Reply from The AA Accident Assist
Great to hear 😁.
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