The American Store Reviews 

100
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers had a great experience with this company, frequently sharing how wonderful it is to easily find hard-to-get items from back home. Customers praise the exceptional product variety, extremely reasonable prices, and the impressive selection of delicious imported treats and refreshing drinks. Consumers also appreciate the remarkably fast delivery service, noting that orders consistently arrive quickly, securely packaged, and ready to enjoy. Some people were dissatisfied with order accuracy, mentioning missing items from their boxes or receiving unexpected substitute products. Reviewers also noted occasional packaging flaws and delivery issues that resulted in damaged goods or delayed transit times.

What people talk about most

Product

Consumers find product quality and variety to be generally satisfying, frequently praising the excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising quick shipping times,... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting quick delivery and... See more

Price

Customers had positive experiences with price, noting that products are extremely reasonable and offer great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered the almost expired/expired mystery box. Quickly arrived but we were so surprised at the weight of the box which made us look forward to it even more and we were not disappointed!!! So many dif... See more

Rated 5 out of 5 stars

First time order looking for some unique Fanta flavours for my son. Website was easy to navigate. Prices of products was extremely reasonable and variety was excellent. Communication was very good an... See more

Rated 5 out of 5 stars

Excellent product US import "coffee mate", price & service/ delivery. I cannot fault this company I received exactly what I ordered at half price offer, packaged immaculately with quick very delivery... See more

Rated 5 out of 5 stars

Lovely way to get some treats from back home! The prices are resonable for imports, and they have a nice variety. I order from them quite regularly.


4.0

Great

TrustScore 4 out of 5

100 reviews

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Hasn’t replied to negative reviews

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4.0

All reviews

(100)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered Gatorade, Fast Delivery & Great Quality

I ordered the Gatorade mix and was really impressed. The items arrived within 2 working days, perfectly packaged and brand new with seals intact. Great value for money and exactly what I needed to stay hydrated. Will definitely be ordering again, thank you.

June 25, 2025
Unprompted review
Rated 1 out of 5 stars
The American Store logo

Reply from The American Store

Hi, thank you for your review. We're sorry to hear that your item hasn't arrived yet. For any delivery-related queries, please reach out to our customer service team at sales@theamericanstore.co.uk. They'll be happy to assist you

Rated 5 out of 5 stars

A+++

I absolutely love this site! They always have what I want in stock, reasonable prices, and the shipping is SO FAST and free! No complaints, definitely recommend 👌

April 24, 2025
Rated 1 out of 5 stars

Never received

Ordered 16th march, cost 21.99. Emailed to let them know I hadnt received and tracking was showing as returned to sender. They said they sent another (which hasnt arrived) and they said it was delivered. Apparently gone to the wrong address and was returnedvto sender. I have been told i cant have a refund or replacement. I think this may be a scam.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Out of this world

If I could award more than 5 stars I definitely would!! First time of ordering from this company and it restores my faith in online stores - only wish the rest could be this good, reliable and honest! Ordered on 10 Mar; parcel received in good condition on 12 Mar and contained 6 freebies which were relevant to me (how did they know this - mind readers?) as they were for healthy snacks and I have been trying to cut out unhealthy snacks. I will DEFINITELY be ordering from this company again. Well done American Store - you are amazing!!

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Faultless. Very pleased

Just placed my second order. Really pleased with my first order, dispatch and shipping was rapid.
All products were great, got some good deals. And thankyou for the freebies, much appreciated.

Will use again. Thanks

February 25, 2025
Unprompted review
Rated 4 out of 5 stars

First time buyer.

First time buyer.
Ordered hazelnut liquid coffee mate creamer for my husband who loves his coffee.
It arrived within the stated 2 - 4 business working days and just in time for Valentine’s Day morning coffee with some freebie snacks thrown in for good measure.
Thought that was a lovely touch, thank you.
The price was also the best I’d seen in my search for the item and I had updates on confirmation of my purchase and when it was dispatched and on it’s way.
The only little down side and the reason I rated my review as a 4 and not a 5, was because the cap of the bottle had broken off when it arrived, good thing is there was an inner top too so there were no spills, so it’s all good.
I’ll definitely be ordering more from you.
Thank you.

February 9, 2025
Unprompted review

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