The American Store Reviews 

100
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers had a great experience with this company, frequently sharing how wonderful it is to easily find hard-to-get items from back home. Customers praise the exceptional product variety, extremely reasonable prices, and the impressive selection of delicious imported treats and refreshing drinks. Consumers also appreciate the remarkably fast delivery service, noting that orders consistently arrive quickly, securely packaged, and ready to enjoy. Some people were dissatisfied with order accuracy, mentioning missing items from their boxes or receiving unexpected substitute products. Reviewers also noted occasional packaging flaws and delivery issues that resulted in damaged goods or delayed transit times.

What people talk about most

Product

Consumers find product quality and variety to be generally satisfying, frequently praising the excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising quick shipping times,... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting quick delivery and... See more

Price

Customers had positive experiences with price, noting that products are extremely reasonable and offer great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered the almost expired/expired mystery box. Quickly arrived but we were so surprised at the weight of the box which made us look forward to it even more and we were not disappointed!!! So many dif... See more

Rated 5 out of 5 stars

First time order looking for some unique Fanta flavours for my son. Website was easy to navigate. Prices of products was extremely reasonable and variety was excellent. Communication was very good an... See more

Rated 5 out of 5 stars

Excellent product US import "coffee mate", price & service/ delivery. I cannot fault this company I received exactly what I ordered at half price offer, packaged immaculately with quick very delivery... See more

Rated 5 out of 5 stars

Lovely way to get some treats from back home! The prices are resonable for imports, and they have a nice variety. I order from them quite regularly.


4.0

Great

TrustScore 4 out of 5

100 reviews

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Asks customers to review

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4.0

All reviews

(100)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time customer

Had a first order delivered and one of the cans had burst soaking the cereal boxes I ordered good communication and recieved a 40% refund that's what you call excellent customer service other companies don't have this level of customer service will definitely be ordering again good job

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Recommended seller

This is my 2nd order from The American Store. Have been really pleased with the service. Fast reliable delivery and the quality of the goods is excellent. Many thanks, will be ordering again.

December 27, 2024
Rated 1 out of 5 stars

Fraudulent

Tried to place an order they kept taking the money from my bank but on the site it said it didn’t process. I think this site is fraudulent please be careful

November 23, 2024
Unprompted review
The American Store logo

Reply from The American Store

Hi, can you please reach out to our customer service team at sales@theamericanstore.co.uk and they will be able to assist you.

Edit: we have tried reaching out to you a few times and have had no reply. Please can you contact our customer service team so that can investigate this. All payments are handled by Shopify and if your payment would have gone through than your order would have been processed.

Kind regards
Mike

Rated 1 out of 5 stars

I ordered 4 canned cheese only recived…

I ordered 4 canned cheese only recived 2 costing me £30 emailed and emailed and still no answer i have had no problem with the jolly rancher just this order here #47080 were i only got 2 after paying for 4

September 25, 2024
The American Store logo

Reply from The American Store

Hi Susanna, the updated order number is not from our store, all our order numbers start with TAS and we do not sell any canned cheese. Kind regards, Mike

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