The Appliance Company Reviews 

86
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the delivery team for being exceptionally professional, incredibly helpful, and always respectful of personal property throughout the process. Consumers are also very happy with the quick installation services, great prices, friendly staff members, and the overall efficiency and smoothness of their purchases. Some people were dissatisfied with the occasional lack of communication regarding delivery dates and experienced difficulties when trying to request schedule adjustments. Some reviewers additionally mentioned instances where advance notices were missing entirely, causing minor inconveniences with the timing of their expected item deliveries.

What people talk about most

Delivery service

Consumers find delivery service to be a very positive experience overall. People frequently mention that... See more

Service

People report positive experiences with service, highlighting prompt installation and delivery at agreed... See more

Product

Users describe positive interactions with product purchases and appreciate the simple delivery process.... See more

Staff

Clients share appreciation for the staff, highlighting that team members were very helpful, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Appliance company had great deals on what I was looking for. They were helpful and very professional. I was very impressed by their care on delivery to not touch any walls/doors etc. Would definit... See more

Company replied

Rated 5 out of 5 stars

Great price and very quick delivery. Delivery drivers very helpful and kept us regularly updated on delivery time (although would have been good to get advance notice of date!). Thank you.

Company replied

Rated 5 out of 5 stars

Excellent service - informative and helpful when discussing the various options. Delivery was also extremely good - with very courteous staff - I was able to discuss and decide on best date I will... See more

Company replied

Rated 5 out of 5 stars

Customer service was really helpful. The process of buying and paying for installation was straightforward and quick. The delivery team were excellent and persevered with a really awkward installat... See more

Company replied


Company details

  1. Appliance Store
  2. Appliances Customer Service
  3. Delivery Service

Written by the company

Founded in 2016 as the Fridge and Freezer Company, we began by supplying premium Liebherr products with full logistical support, from stockholding to nationwide trade shows. As demand grew, we expanded into sourcing high-end, graded appliances at unbeatable prices, partnering with leading brands across the industry. Today, as The Appliance Company, we offer a wide range of premium graded and brand-new appliances to customers across the UK. Our specialist two-man white glove delivery service ensures a seamless experience, whether you’re purchasing discounted graded models or the latest releases. At The Appliance Company, our goal is simple: exceptional products, exceptional service, every time.

Delivery Service

Written by the company

White Glove Delivery Service
We operate a specialist two-man white glove logistics service for several high-end brands, delivering premium VIP home delivery experiences with a strong focus on professionalism, care, and customer service.

Contact info

4.8

Excellent

TrustScore 5 out of 5

86 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(86)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service, thanks guys

Found this Company in the Phonebox Magazine, I love the fact it's local and they really care when it comes to customer service, nothing seemed to be to much trouble, from calling in and choosing my fridgefreezer to having it promptly delivered.

April 30, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

A real find. Quality products at a great price and individual service. We viewed the freezers one day and our new freezer was delivered to our house the next morning.

March 27, 2017
Unprompted review
Rated 5 out of 5 stars

First Class Service in Olney

Its late on a Tuesday afternoon......The fridge/freezer has just packed up!.....Do you go all the way to John Lewis in Milton Keynes?......The simple answer is NO! Look no further than "The Fridge and Freezer Shop" in Olney, for a fantastic range of heavilly discounted quality Liebherr products. Then to top it all, you meet Andy and John, who literally move heaven and earth to provide a fantastic service that makes JL look like amateurs. Well done guys, we are so glad that we saw your advert in the Olney Phonebox. Mike

March 17, 2017
Unprompted review
Rated 5 out of 5 stars

Would recommend to anyone who wants a fridge / freezer

An excellent range of premium products to suit all pockets. Andy and John had excellent knowledge and assisted us purchase a fridge freezer for ourselves and our son. Delivery was effortless (for us anyway!) and was punctual and without any problems; even though our son's was on the third floor with no lift!!
I have recommended this business to anyone who wants such an appliance. Look here before going elsewhere.
Andy
Newport Pagnell

March 6, 2017
Unprompted review

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