ARCTIC ARMY Reviews 452

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Purchased the scott low top trainers in the flannels store at the end of January. Really liked them on the shelf and thought at £100 I was getting a decent pair of quality trainers. I'd not come acr... See more

Rated 1 out of 5 stars

Wish I’d read the reviews before purchasing! No fabric label in the jacket, against Trading Standards, Customer Services could not tell me what the fabric is, real fur? Down? Nylon? No idea how... See more

Rated 1 out of 5 stars

Thought I was getting a good coat for winter! Worn 3 times and been in touch with customer service as quality is questionable! Hole appeared in arm! Return for inspection even though all photos proof... See more

Rated 4 out of 5 stars

Can’t fault the service and shipping and customer service. But jacket was delivered by UPS at 09.39am tried on didn’t fit was way too big. Quality is insane on these jackets tbf, the material is prope... See more

Company details

  1. Clothing Store

Written by the company

A FUSION OF STATEMENT OUTERWEAR WITH A LUXURY STREET AESTHETIC. Instagram- @arcticarmy


Contact info

2.4

Poor

TrustScore 2.5 out of 5

452 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Arctic Army Bomber

Love my bomber jacket in ‘sand’ the fur is gorgeous on the hood! Delivery was very quick too! Would highly recommend :) thank you! 🥰

July 11, 2022
Rated 5 out of 5 stars

I am satisfied

Everything was good.

All questions were answered and the delivery was fast and smooth.
The product has a high quality.

July 8, 2022
Rated 5 out of 5 stars

Quality Price Delivery

Fast delivery.
Thick filling and a huge trim.
High quality and fits well.
But I would never spend over 400€ I just bought it cause it's on sale. It isn't worth 800€ cause it's on the same quality level as the Brand Jack1t just with real fur on and they cost around 350€-400€ without sale.
But in the end I'm quite happy about the purchase.
Thx

July 8, 2022
Rated 5 out of 5 stars

SUPERB

Great transaction and a gorgeous quality coat only gripe with the coat is small fittings but sent back for straight exchange so can't fault artic army... more than happy so thanks

Will be shopping with them again soo.

July 6, 2022
Rated 3 out of 5 stars

I would give 5 stars but was quite…

I would give 5 stars but was quite upset to how non understanding the company is when you get an accidental burn in your coat and contact them to see if they could help or allow you some discount to purchase again. I get this wasn’t the companies fault but I feel like their was no care in the world from the company except to be told it was a plastic coat and couldn’t be fixed. Something similar has happened to my sister in the past with her moncler and they allowed her to pay 50% for a returned and replaced coat.
You’d think after spending so much you would receive the same matching customer service but this wasn’t the case. Other then that was impressed

July 5, 2022
Rated 4 out of 5 stars

Amazing coat but the size I ordered was…

Amazing coat but the size I ordered was out of stock but I was not told this I had to email to find this out part from that the coat is amazing

March 10, 2022
ARCTIC ARMY logo

Reply from ARCTIC ARMY

Good Afternoon,

Thanks for your comment.

Very happy to hear you are enjoying your garment. Apologies for not being informed of this item being out of stock. This is not something we normally experiance and I am sorry that it was yourself that suffered from this experiance.

Arctic Army

Rated 3 out of 5 stars

The service was very good

The service was very good. Prompt delivery and a simple returns process. However, the quality of the items just isn't what I expected for something pitching in at a premium price point. There were marks on the jacket from the packaging materials and the size and fit was a bit 'unusual', and I'm not sure going either a size up or a size down would've helped.

March 8, 2022

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