While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Received a t-bone bed extender today in the mail. These things are not cheap. The product was clearly used, repackaged, and then sent without all the parts; those included were scratched and damaged.... See more

Rated 5 out of 5 stars

I ordered an 85l Dakine split roller from Backpacker on 12th December and it arrived the next day. Great design easy to spot at the luggage reclaim. It splits into internal zipped sections and is pe... See more

Rated 5 out of 5 stars

Ordering was straightforward; backpack was dispatched same day and arrived the next day. Lots of emails updating me on the status of the order and delivery. Excellent service. The backpack was also ex... See more

Rated 5 out of 5 stars

Amazing service, fast delivery and instant customer service reply on a bank holiday. I ordered too many bags in error and I emailed, got an instant response and my order cancelled. Ordered the correct... See more

Company details

  1. Bags and Luggage Store

Written by the company

Based in the South East of England, The Backpacker supplies branded backpacks, travel accessories and more. Whether it’s a school bag, a trusty holdall for a weekend escape or a functional commuter backpack, you are sure to find exactly what you need.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

On the website there are no clear…

On the website there are no clear instruction on how to return an item. I had to send an email to find out that you have to pay and arrange for your own postage back to the company.
However the website is easy to navigate and there are many options.

November 1, 2023
Unprompted review
Rated 1 out of 5 stars

My bag broke after I zipped it up once

My bag broke after I zipped it up once, I was asked for pictures but no one has got back to me, this might be a bit quick to judge but after someone contacted me on Saturday I thought I would have had a response today but radio silence from the company. I will will review this based on their response.

October 26, 2023
Rated 5 out of 5 stars

Super quick delivery

Received my new backpack within 24 hours of ordering! I was looking for a specific make and style that I had seen and it was cheaper here than other sites too.

September 20, 2023
Unprompted review
Rated 1 out of 5 stars

The backpack after a week started…

The backpack after a week started breaking on the side. I have contacted backpacker but they haven’t returned my email. I so disappointed as this was a present for our anniversary. I hope they reply to my email and we can get this fixed. The backpack has only a month max

October 3, 2023
Unprompted review
Rated 5 out of 5 stars

I’m impressed

I’m impressed, I just stumbled across this company and I had to place an order. Great products at affordable prices, the backpacker you have gained a new customer.

September 24, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look