Received a t-bone bed extender today in the mail. These things are not cheap. The product was clearly used, repackaged, and then sent without all the parts; those included were scratched and damaged.... See more
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See what reviewers are saying
I ordered an 85l Dakine split roller from Backpacker on 12th December and it arrived the next day. Great design easy to spot at the luggage reclaim. It splits into internal zipped sections and is pe... See more
Ordering was straightforward; backpack was dispatched same day and arrived the next day. Lots of emails updating me on the status of the order and delivery. Excellent service. The backpack was also ex... See more
Amazing service, fast delivery and instant customer service reply on a bank holiday. I ordered too many bags in error and I emailed, got an instant response and my order cancelled. Ordered the correct... See more
Company details
Written by the company
Based in the South East of England, The Backpacker supplies branded backpacks, travel accessories and more. Whether it’s a school bag, a trusty holdall for a weekend escape or a functional commuter backpack, you are sure to find exactly what you need.
Contact info
Unit 2064, Kent Space Ashford, Letraset Building, Wotton Road, TN23 6LN, Ashford, United Kingdom
- 01580 392122
- hello@thebackpacker.co.uk
- thebackpacker.co.uk
On the website there are no clear…
On the website there are no clear instruction on how to return an item. I had to send an email to find out that you have to pay and arrange for your own postage back to the company.
However the website is easy to navigate and there are many options.
Perfect service
Perfect service, backpack was much cheaper than anywhere else online
Item and shipping as expected
My bag broke after I zipped it up once
My bag broke after I zipped it up once, I was asked for pictures but no one has got back to me, this might be a bit quick to judge but after someone contacted me on Saturday I thought I would have had a response today but radio silence from the company. I will will review this based on their response.
Great price
Great price, great communication and first class delivery.
Easy to order and quick to arrive
Easy to order and quick to arrive. Well packaged and good price
Quick delivery and excellent backpack
Love my new backpack and got compliments the first time I used it. Quick delivery as well.
Great price with free fast delivery
Great price with free fast delivery. Will definitely shop with them again.
Quick delivery great product
It was easy to search
It was easy to search hundreds of backpack by size and colour. Was promptly dispatched and it is genuine product.
Super quick delivery
Received my new backpack within 24 hours of ordering! I was looking for a specific make and style that I had seen and it was cheaper here than other sites too.
The backpack after a week started…
The backpack after a week started breaking on the side. I have contacted backpacker but they haven’t returned my email. I so disappointed as this was a present for our anniversary. I hope they reply to my email and we can get this fixed. The backpack has only a month max
Top quality luggage and service
The quality, price and delivery was all so high in quality. Exactly what I needed!
Very efficient
Very efficient. The whole process was seamless. Would definitely recommend.
The delivery is so on time and the…
The delivery is so on time and the quality of the hype bag purchased is fabulous! Love it. Highly recommended.
I’m impressed
I’m impressed, I just stumbled across this company and I had to place an order. Great products at affordable prices, the backpacker you have gained a new customer.
Straight forward as can be
Really nice find.. sent me the holdall asap. Exactly what I wanted and cheaper than most other sites
My new bag is perfect and arrived…
My new bag is perfect and arrived faster than I expected.
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