excellent service arrived quickly and safely in strong packaging I am delighted with my large rattan garden baskets and they now stand either side of my front door containing large topiary Have... See more
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Review summary
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Brilliant company to deal with - made small order online Sam contacted me to explain 1 of the items wasn’t at the standard they would like to send out and explained that the basket will be back in sto... See more
Company replied
I bought a log basket from The Basket Company site which was delivered 16th June. I unpacked it, disposed of all the packaging and then had to wait for some home renovations to be completed before put... See more
Company replied
Great products and friendly customer sevice. I bought the wrong sized laundry basket (my own inability to measure things) and needed to exchange - Sam from their team was very helpful and quick at a... See more
Company replied
Company details
- Basket Supplier
- Furniture Accessories
- Furniture Accessories Supplier
- Home Goods Store
- Wicker Store
- Willow Basket Manufacturer
Written by the company
We are a small business passionate about providing an extensive range of superb quality wicker baskets for your home or business. Our wicker baskets come in all shapes, sizes and colours in willow, rattan, seagrass, water hyacinth and more. We strive to provide a level of service that is second to none and are committed to being the best we can be. We would love to hear about the experience you've had with us and if you have any thoughts on how we could be better.
Contact info
Unit 15 Endeavour Business Park, Crow Arch Lane, BH24 1SF, Ringwood, United Kingdom
- 01202 422600
- enquiries@thebasketcompany.com
- thebasketcompany.com
4.9
Excellent
5K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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The basket is well made and beautiful
The basket is well made and beautiful, looking as good as in the website. Customer service also deserves 5 stars, they were so helpful when I was fearful of being away for the delivery, even though it would have been my fault.
May 29, 2026
Unprompted review
Reply from The Basket Company
So pleased you’re happy with your purchase and the service received Plum. Thank you so much for taking the time to write this review.
Kindest regards
The Basket Company
Excellent quality and appearance
Excellent quality and appearance.
Looks great instead of the cardboard box being used before.
Highly recommend.
Thank you.
May 27, 2026
Unprompted review
Reply from The Basket Company
Thank you so much for the review and for recommending us Marian. We’re so pleased you’re happy with your purchase. That’s great to hear.
Kindest regards
The Basket Company
I now have a basket which will last and…
I now have a basket which will last and last, and no plastic.
May 5, 2026
Reply from The Basket Company
That’s wonderful to hear Peter that you’re happy with your purchase. Thank you so much for the review.
Kindest regards
The Basket Company
Lovely storage basket
Lovely storage basket. Looks perfect in my bathroom. Easy to order online and fast delivery. Thank you
April 30, 2026
Reply from The Basket Company
Thank you so much for the review and feedback Chrissie. We’re so pleased you’re happy with your basket and it looks good in your bathroom.
Kindest regards
The Basket Company
Attractive, well-made baskets
I was looking for a wicker type basket to serve rolls or croissants from for breakfast. These are exceptionally well made and an ayttractive colour.
They make the perfect serving dish, and would also work well with fruit.
I'm happy with my purchase
May 5, 2026
Reply from The Basket Company
What a great idea to use baskets for as serving dishes Mark. So pleased you’re happy with them. Thank you for the review and feedback.
Kindest regards
The Basket Company
Reply from The Basket Company
That’s fantastic to hear Yvonne. We’re so pleased you’re happy with your purchase. Thank you so much for the review.
Kindest regards
The Basket Company
A good range of quality baskets, which are great for storage needs, and they keep everything tidy too.,
This is not the first time I've used this company to purchase baskets from, and they are very good, having an excellent range, which are of great quality too. The whole experience from ordering to delivery has been first class, and I would recommend.
May 6, 2026
Reply from The Basket Company
Thank you so much for the review and recommendation Sheila. We’re so pleased you’re happy with your baskets.
Kindest regards
The Basket Company
Reply from The Basket Company
Thank you so much for the review. It’s very much appreciated.
Kindest regards
The Basket Company
Lovely company
Lovely company, that provides great customer service. Previously ordered some of the round wicker baskets with rope handles and wanted to add to my collection. Was told if I sent them a photo of my current baskets they would do their best to colour match which I personally think was a lovely thing to do.
Baskets are lovely, really well made and very sturdy.
May 6, 2026
Reply from The Basket Company
That’s just wonderful to hear Joanne that you’re happy with your new baskets. Thank you so much for letting us know and thank you for the review.
Kindest regards
The Basket Company
Sadly DPD claimed they never received…
Sadly DPD claimed they never received the parcel.
The customer service I received in trying to resolve this was fantastic. They couldn’t supply a replacement so a full refund was issued.
May 5, 2026
Reply from The Basket Company
Thank you so much for the review and feedback Helen. We're ever so sorry this happen with this order. We're so pleased you’re happy with the service received from our customer service team.
Kindest regards
The Basket Company
Reply from The Basket Company
Thank you so much for the review and feedback Jane. We’re so pleased you’re happy with your baskets and that they look good on your patio.
Kindest regards
The Basket Company
Excellent basket
Bought a lovely little basket to replace the plastic monstrosity we have been using as a peg basket for years. Ordered late on Thursday (well after the next day deadline) but still got it on Saturday. It is excellent quality, sturdily made with good quality materials. Very pleased with the basket and the service. Thank you.
May 7, 2026
Unprompted review
Reply from The Basket Company
Thank you so much for the review and feedback Chris. We’re so pleased you’re happy with your basket and the service received.
Kindest regards
The Basket Company
High quality lovely product but poor customer service
High quality lovely product but poor, unhelpful customer service. I needed the lantern for a Birthday present & requested next day or 48 hour delivery. This was declined as 'they are too busy' & I was offered a Saturday 'special ' delivery which would have arrived 3 days after the Birthday. The next day I saw next day delivery was available on the website. The person on the phone was really unhelpful & dismissive. Shame because product good.
May 1, 2026
Reply from The Basket Company
Thank you so much for your review and feedback Jan. We’re so pleased you’re happy with your lantern. Please be assured we take customer feedback very seriously and we're sorry to hear that you were unhappy with our delivery options at the time of placing your order. From time to time, we receive a large increase in the volume of orders and due to this reason we turn off the next day delivery options as we do not want to make promises to our customers we are unable to fulfil. Turning off the next day delivery options only happens on very rare occasions and we are sorry that this coincided with when you needed next day delivery. Thank you again for taking the time to write this review.
Kindest regards
The Basket Company
Great all round
April 30, 2026
Reply from The Basket Company
Thank you so much for the review and feedback Caroline. Much appreciated.
Kindest regards
The Basket Company
Very well made and good quality
April 28, 2026
Reply from The Basket Company
Thank you so much for the review and feedback. So pleased you’re happy with your purchase.
Kindest regards
The Basket Company
Reply from The Basket Company
So pleased you’re happy with your basket Penny. That’s great to hear. Thank you for the review.
Kindest regards
The Basket Company
Great quality
April 27, 2026
Reply from The Basket Company
Thank you so much for the review and feedback Geor. Much appreciated.
Kindest regards
The Basket Company
Beautiful practical and sustainable
A beautiful, practical basket arrived today. I was kept informed of the progress of the order throughout. I’m very happy I chose The Basket Company.
May 1, 2026
Unprompted review
Reply from The Basket Company
That’s just wonderful to hear Alison that you’re happy with your new basket and the service received. Thank you so much for letting us know and thank you for the review.
Kindest regards
The Basket Company
Excellent quality product
Excellent quality product. Quick delivery and great customer service!
April 7, 2026
Reply from The Basket Company
That’s wonderful to hear Lisa that you’re happy with your purchase and the service received. Thank you so much for the review.
Kindest regards
The Basket Company
Baskets appear to be of excellent…
Baskets appear to be of excellent quality, just planted up flowers my garden now has wow factor♥️good communication with the company, highly recommended
April 7, 2026
Reply from The Basket Company
Thank you so much for the review and for recommending us Pearl. We’re so pleased you’re happy with your purchase and the service received. That’s great to hear.
Kindest regards
The Basket Company
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