The Bed Heist Ltd Reviews 917

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the mattresses and bed frames, often describing them as comfortable and providing excellent sleep. The delivery service is frequently highlighted for being on time, efficient, and handled by courteous and helpful staff. Many people also appreciate the helpfulness of the staff during the ordering process, making the overall experience pleasant. However, some customers were dissatisfied with the product, specifically mentioning issues with mattresses dipping or being softer than expected after a short period. A few other people also felt that the product received did not match what was ordered online, or that parts like drawers arrived broken.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers praise the comfort and value of mattresses,... See more

Quality

Customers had positive experiences with quality, often praising the outstanding quality of mattresses and... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick delivery, with items... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, praising... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and politeness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bit sceptical at first Have never ordered mattress without trying first. Especially online. However after reading some reviews the heritage 5500 pillowtop had great reviews, I took a chance and can... See more

Rated 4 out of 5 stars

Had no problem at all asked to get it taken upstairs as man's a pensioner they obliged no bother, matress was just as it said very comfortable I'm getting great sleep well worth the money would defini... See more

Rated 4 out of 5 stars

Mattress delivered as expected.Haven't had such a good night's sleep in many years. Would recommend


Company details

  1. Mattress Store
  2. Bed Shop
  3. Furniture Manufacturer

Written by the company

Bed Heist


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

917 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bed heist

They delivered a double bed with two draws and one of the draws was broken,the bed has a gap when joined together.
We contacted the company about the problem and they said that they would replace the draw,we have been trying to get the replacement but now they will not respond to text messages or even reply to the email sent ,
I want everyone to know that I would not recommend or use this company again,
Also the contact phone number is not recognised.

October 1, 2024
Unprompted review
Rated 1 out of 5 stars

Beware if purchasing from this company.

We ordered a bed from a photo your company sent us online. They delivered the bed late at night in the dark & wouldnt let us check it once in our house, on opening it the drawer was broken with no front on it, my husband ran back out to the delivery man who said 'not my problem now its off the lorry'. The headboard was a lot smaller than we'd ordered also. Tried the ph no on the site which was not recognised so messaged them through face book. We have been totally ignored & there is no other way to contact them. The bed is very cheaply made with thin baton & thin material & doesn't even join properly in the middle. Very disappointed with purchase & customer communication ( which is none since taking our money). Would never ever purchase from them again. Bed needs to go to the tip, I wish I could send photos to warn people.

October 1, 2024
Unprompted review
Rated 4 out of 5 stars

Left at bottom of stairs after I got…

Left at bottom of stairs after I got told that they would be delivered directly to my flat.
Was told it would be carried upstairs due to my mum being housebound.
This was agreed after I refused to pay a charge for carrying upstairs.
Would highly recommend getting them as they are really comfortable.
Would have given 5 stars otherwise

September 18, 2024
Unprompted review
Rated 1 out of 5 stars

Think before you make any purchases with them.

I asked them for delivery time, gave them my address, and they stated it will take up to 3-5 working days, which was fantastic then. On September 11th, I placed an order of king size bed and mattress with them via Whatsapp. I asked them for COD because they had both options, then they asked me for an advance payment of £60, which I transferred to them. After that, I asked them for the receipt, which they responded to after two days, and then I asked them about the delivery status, which they didn't respond to after a couple of days, saying we'll let you know tomorrow. I was patiently waiting for their response, but they didn't respond. I asked for a refund after sleeping on the floor expecting delivery, but they refused and said they will charge me £90 for cancellation. I was shocked and will never recommend making any purchases with them again, even though they were quite connected with me on the last day.

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

I bought a mattress off this company

I bought a mattress off this company , it was supposed to come a week before I got it but there lorry broke down so had to wait another week but they removed my old one for free as a gesture which I was delighted with , not only is the mattress amazing it’s good quality and really has given me a great nights sleep, I chose a mattress that helps with your joints as I have problems and it really does , and the lady that kept me up to date was polite , and kept me updated , I will be purchasing another for my mum have every confidence in this firm 5 stars definantly

September 4, 2024
Unprompted review
Rated 1 out of 5 stars

Good

Hi, I got delivery my double bed mattress 2000 pocket spring which is usually comfortable and good so good so far! Guys you can buy it for any season, I would like to say thanks for this mattress company
Regards,
M Fokrul Islam

September 5, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look