The Bed Heist Ltd Reviews 917

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the mattresses and bed frames, often describing them as comfortable and providing excellent sleep. The delivery service is frequently highlighted for being on time, efficient, and handled by courteous and helpful staff. Many people also appreciate the helpfulness of the staff during the ordering process, making the overall experience pleasant. However, some customers were dissatisfied with the product, specifically mentioning issues with mattresses dipping or being softer than expected after a short period. A few other people also felt that the product received did not match what was ordered online, or that parts like drawers arrived broken.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers praise the comfort and value of mattresses,... See more

Quality

Customers had positive experiences with quality, often praising the outstanding quality of mattresses and... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick delivery, with items... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, praising... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and politeness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bit sceptical at first Have never ordered mattress without trying first. Especially online. However after reading some reviews the heritage 5500 pillowtop had great reviews, I took a chance and can... See more

Rated 4 out of 5 stars

Had no problem at all asked to get it taken upstairs as man's a pensioner they obliged no bother, matress was just as it said very comfortable I'm getting great sleep well worth the money would defini... See more

Rated 4 out of 5 stars

Mattress delivered as expected.Haven't had such a good night's sleep in many years. Would recommend


Company details

  1. Mattress Store
  2. Bed Shop
  3. Furniture Manufacturer

Written by the company

Bed Heist


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

917 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Bed Heist

Bed Heist
I have just purchased my 2nd mattress. Great quality great price customer service excellent. Delivered on time professional company

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

Good Service and Mattress

It was recommended by a friend . Very happy with the purchase. Delivery was on time and delivered to the room of choice. I would definitely recommend to other friends.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Quality service

The service was outstanding they delivered on time and the delivery driver had to wait for 30 minutes for me to sort out the old bed.I totally recommend them £100. And the bed and mattress is perfect.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Very good service polite and helpful

Very good service polite and helpful. Quick delivery arrived on the day and time I wanted .delivery chap was polite and helpful. Brilliant service. Very happy with my product would definitely recommend.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

Easy ordering process, great price and the bed is super comfy.

Easy company to deal with and kept me informed along the way. Would definitely use this company again.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

I have bought a couple of matresess…

I have bought a couple of matresess from here and im pleasantly suprised by the quality and the price is affordable. I really liked them and recommend others to buy them aswell. Also, the customer service was very helpful and kind and the delivery was on time.

July 12, 2024
Unprompted review
Rated 1 out of 5 stars

Poor after service, faulty

I have emailed several times but no reply.
Instagram messages and messenger.
I brought a mattress with extra firmness. After a few months it started to dip on one side. We have not had this a year yet and it is useless.
I feel robbed as saved for this!

July 10, 2024
Unprompted review
Rated 1 out of 5 stars

Placed order with bed heist then has to cancel…

Placed order with bed heist then coupla days after paying £30 deposit found my disability money has been cut & wouldn’t be able to pay for future incoming order, wasn’t yet dispatched so messaged n told them sadly y I was cancelling, surprisingly was told it was already dispatched for following Tuesday this was a tues! Told them to get in touch with driver to stop delivery . Was then told I’d be charged £65 for cancellation plus costs if not paid ! was NOT told when 1st placed order! Unacceptable I’m disabled they no fault of mine shall b contacting trading standards , prepared to loose deposit but these extra charges are unfair !

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

This is the second time making a…

This is the second time making a purchase from this company and I can’t recommend enough !!!!!! I have bought x2 of the 14 inch thick pillow top heritage 5500 mattresses and they are unbelievably comfortable. Very quick service so simple and easy .

July 9, 2024
Unprompted review

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