The Bed Heist Ltd Reviews 917

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the mattresses and bed frames, often describing them as comfortable and providing excellent sleep. The delivery service is frequently highlighted for being on time, efficient, and handled by courteous and helpful staff. Many people also appreciate the helpfulness of the staff during the ordering process, making the overall experience pleasant. However, some customers were dissatisfied with the product, specifically mentioning issues with mattresses dipping or being softer than expected after a short period. A few other people also felt that the product received did not match what was ordered online, or that parts like drawers arrived broken.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers praise the comfort and value of mattresses,... See more

Quality

Customers had positive experiences with quality, often praising the outstanding quality of mattresses and... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick delivery, with items... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, praising... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and politeness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bit sceptical at first Have never ordered mattress without trying first. Especially online. However after reading some reviews the heritage 5500 pillowtop had great reviews, I took a chance and can... See more

Rated 4 out of 5 stars

Had no problem at all asked to get it taken upstairs as man's a pensioner they obliged no bother, matress was just as it said very comfortable I'm getting great sleep well worth the money would defini... See more

Rated 4 out of 5 stars

Mattress delivered as expected.Haven't had such a good night's sleep in many years. Would recommend


Company details

  1. Mattress Store
  2. Bed Shop
  3. Furniture Manufacturer

Written by the company

Bed Heist


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

917 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Misleading and rip off and they block you

Misleading and rip off. Horrible mattress. Sinks in. Too soft. Very rude and poor customer service and the company number does not even work. They call you from mobile phone number. When you try to make a complaint they block you. People
please stay well away from this company. You are better off going to high street in your local area. They never had any decency to contact me and what I tried to contact them the blocked my number and blocked me on Facebook too. I have all the evidence saved. Now to they are trying to remove my review from Here

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Ease of seeing details of the mattress…

Ease of seeing details of the mattress I wanted, along with a great price made my choice very easy. Extremely quick delivery time quoted and delivery was on time. The driver was very professional and extremely polite.
I will recommend anybody to use your company for their bed needs.
Thanks again.

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Herirage pilliw top…

Having bought one for myself 3 years ago when my Grandaughter wanted a new mattress I treat her to the same one.
She's as We where very happy with the look and comfort.
My Daughter and partner where so impressed they have also ordered one.

June 14, 2024
Unprompted review
Rated 1 out of 5 stars

DODGY COMPANY

Where do I start , firstly I had to wait over 6 weeks for a new mattress and was told on week 4 and week 5 it would be delivered and got someone to wait in the house as I was at work but both times no one turned up then I wanted to cancel my order but they didn’t and talked me out of it , finally with little notice told me on week 6 that it would be there in the morning and when it was delivered the driver who delivered it broke my plug socket it and I rang the company while he was still outside and they rang him then rang me back and said he’s sorry we’re sorry but accidents happen , I told them if I drove into the back of someone I couldn’t just say accidents happen as I’d be at fault and still have to sort it out , I also sent them 2 photos straight away .

They then offered me two free pillows and I said. No , then they asked me to get a price for it so I got two and rang them to tell them the cheapest one , they said they would get back to me and haven’t , every time I ring them it goes straight to answerphone now so they have blocked me I know this cus if I ring from a different number it rings out and mine go straight to answerphone message , I’ve sent them messages on instagram and they leave me on read and don’t reply , this company has been a complete joke from the first minute and I stupidly shouldn’t have ordered from them , only advice and thing I can take from this is that anyone reading this does not use them and put up with what I’ve had to , I have all my messages and screenshots to prove anything needed to be proved STAY AWAY GUYS

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, quick service. Flexible delivery time. I am very satisfied with my bed and mattress.

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Highly Satisfied

Having been quoted silly prices by a few different bed suppliers The Bed Heist proved to be by far the best. Bed delivered within a couple of days of order being placed...no complaints at all 😀

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful. Easy to order. Great communication, delivery driver very friendly and helpful. All in all very happy. Quality of bed and mattress is superb and great value for money.

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

1st class service

Excellent support is selecting the right
Mattress for me and no pressure to complete the order.
Once I was ready to complete my order the transition with very smooth, paid deposit .
Paid outstanding balance on delivery which was arranged around my preferred date and time at no extra cost .
So happy with my purchase and the quality or the item matches to quality of customer service xx 1st class and will recommend to my family and friends

May 17, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look