Thebedvillageyorkshire Reviews 

1,064
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the fantastic quality of the beds, noting they feel very sturdy and comfortable for daily use. People also describe the staff as extremely helpful, offering great advice and ensuring a smooth, pleasant purchasing process. Customers are consistently impressed with the quick and well-executed delivery services provided by the team. However, some customers also noted occasional issues with delivery communication and scheduling. A few reviewers mentioned not receiving timely email updates or having to call repeatedly to find out their precise delivery date. Others reported that reaching customer support to track their orders proved somewhat difficult during busy times.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting fast shipping within a few days and helpful... See more

Product

Reviewers mention positive feedback about product quality, praising the solid build and stylish designs that... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with the excellent build and... See more

Staff

Reviewers highlight positive aspects of staff, noting that everyone they dealt with was extremely friendly... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional follow-up and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First, their web site desgn makes ordering simple and comprehensive through the various options. Second, their customer service is second to none. They will discuss your choices and make sensible... See more

Rated 5 out of 5 stars

Ordered a bespoke size headboard & 2 drawer Divan on the Sunday, got a message that it would be delivered Thursday! Communication from Ash was great. 2nd bed bought after buying one last year. Pheno... See more

Rated 5 out of 5 stars

Fantastic quality beds, better than Bensons and Dreams at half the cost. Outstanding customer service. Nothing is too much trouble and they let you know the progress of your order every step of the wa... See more

Rated 5 out of 5 stars

The bed was delivered within 6days of ordering. The delivery man kept me informed of his eta. When he arrived he quickly removed my old bed, put together the new one checking the position l would lik... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,064)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

Would highly recommend.

Website made it easy to get what I wanted. Great communication as to delivery time and checking after delivery if everything OK. Delivery driver excellent. Would highly recommend.

May 6, 2025
Rated 5 out of 5 stars

Five Stars because I cannot give it more!!

We went away last week and stayed in an accommodation that had a super king-size bed. We decided that we needed one to improve our lives. We researched and checked reviews and decided that The Bed Village would be a good choice. We placed the order on Monday, 5th May 2025, and the bed arrived today, four days ahead of schedule!! The delivery lads carted the large mattress upstairs for us. Very kind. Thank you. The bed was fairly easy to set up, but we checked with Ash, who could not have been more helpful. Bed set up, now looking forward to a great night's sleep. This company has amazing reviews, and I can see why. I can totally recommend The Bed Village as a company, and their staff are so helpful.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Ordered through the bed village after another website let me down! The team at the bed village were brilliant. Fast delivery, responsive on the phone and very helpful. Would highly recommend ⭐️⭐️⭐️⭐️⭐️

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

The best company I’ve dealt with for years

From the ordering to the receipt this company makes you feel like part of their family. They are so welcoming along with being professional and efficient. We bought 2 ottoman divan beds with mattresses. I have to say the quality for the price is fantastic and the beds look much more expensive. We’re so pleased with our experience with The Bed Village - we will definitely buy from them again and recommend them to anyone looking for a new bed.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Genuinely great company

I'll start by being brutally honest; when my kids fell in love with these beds I thought it was all too good to be true. The price point was fantastic, the process of ordering was seamless, and the immediately fantastic customer service was second to none. I kept my reservations, but today our beds and mattresses arrived and proved me wrong! As soon as you order you get a call from the company (Ash was great!) to confirm your delivery. We're down south so totally understood that delivery would likely be longer, but we were given a date 10 days away which was amazing. We were told we'd receive a call the day before to confirm our delivery day, and then on the day we'd get a call 30 mins before arrival. Both happened like clockwork. The delivery driver was so helpful and friendly and we'd paid extra to have him build both beds, which he did seamlessly. The beds and mattresses are gorgeous and look just as described. I really would 100% recommend them; the 5* reviews are here for a reason!

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. Ordered divan with headboard, Ash called the following day to advise that bed was in process of being made and would receive email from delivery company to deliver the following week (which they have!). Bed and headboard was a fantastic price (especially in comparison to what you would pay from other companies!). It is absolutely beautiful and i'm delighted with my purchase! I would highly recommend to purchase this company!

April 14, 2025
Rated 5 out of 5 stars

Fabtastic customer service and quality products.

Fantastic customer service from sale’s right through to delivery. The staff were very knowledgeable, friendly and professional. The website has an extensive range to choose from, styles, colours and fabrics. The bed we order look identical to the images online line and the quality was value for money. The store kept in contact throughout and updated me several times on delivery day. Very Happy with my purchase I highly recommend the company and would use again in the future. Thank you!

April 12, 2025
Rated 5 out of 5 stars

Excellent bed, service & communication

Firstly the communication was excellent, before, during and after delivery. Secondly, the bed itself is smart and built well - we were also so pleased with the mattress (2000 pocket sprung) as it was even better than the description reads… it is two-sided so you can choose which you like best (orthopaedic one side or with a layer of memory foam the other side). Finally they wanted to check we were ok putting the bed together and very happy for us to video call etc (we didn’t need to as it was straightforward). We will use them again and can highly recommend.

April 12, 2025
Unprompted review

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