The Beer Town logo
Visit website

The Beer Town Reviews 933

•
TrustScore 4.5 out of 5

4.5

Beer Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 420 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the prompt and efficient delivery service, often noting that orders arrive quickly and are well-packaged, ensuring products are undamaged. People appreciate the competitive pricing and the wide selection of products available, making it easy to find desired items. The ordering process is described as straightforward, and many highlight the excellent communication received regarding their orders. However, some customers also noted issues with delivery delays, damaged packaging, and incorrect or missing items upon arrival. A few other people also felt that communication regarding these problems was sometimes lacking, and that customer service responses were slow or unhelpful.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Product

Clients share positive opinions on product, often praising the good quality and great selection of beers,... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the great and competitive... See more

Order

Reviewers mention positive feedback about their ordering experience, frequently highlighting the ease and... See more

Service

Users describe positive interactions with service, frequently highlighting the quick ordering process, rapid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow so ordered on the Wednesday before Father’s Day said 1-8 days delivery. Anyway I emailed them asking if it could arrive before Father’s Day as was a gift and yes it did, came 2 days later I was ab... See more

Rated 5 out of 5 stars

I’ve used beer town for a long time now very good on prices and delivery is also very quick if I do ever have a problem which is very rarely it’s very quickly resolved five stars for the team at beer... See more

Rated 5 out of 5 stars

Easy to order and great that they stock the beer I was after. Slight delay on delivery due to excessive demand but they communicated well and let me know when the beer was dispatched. Arrived safely,... See more

Rated 5 out of 5 stars

Ordered 2 boxes of beer (48 bottles). Took a few days to process but once dispatched, arrived the next day. Was a little skeptical at first mainly due to limited customer service but was pleased nonet... See more

Company details

  1. Beer Store

Written by the company

Here at The Beer Town, we love sourcing and curating the best world and craft beers from every corner of the globe. A new beery venture launched in the throes of lockdown, 2020, our goal is to offer an exceptional beer home delivery service to beer lovers across the UK.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

933 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

No problem with Beer Town but should…

No problem with Beer Town but should probably look at their choice of courier, still waiting for my parcel due to them lieing about attempted delivery, the time before they delivered to wrong address!

March 30, 2026
Rated 2 out of 5 stars

So I couldnt be home to accept delivery

So I couldnt be home to accept delivery
I left instructions to leave parcel behind the bins!
They didnt
And they didnt tell me where they did leave the delivery
After talking to you, turns out they left the delivery of alcohol next door...to a young lady under 18yrs who isnt called Amy
I look forward to your response
great product ..would be a shame if I couldnt re-purchase, but ..stuff happens
best wishes

March 17, 2026
The Beer Town logo

Reply from The Beer Town

Hi Ross,

Thanks for your review.

Please get in contact via our email hello@thebeertown.co.uk to discuss your issue.

Thanks
The Beer Town

Rated 5 out of 5 stars

Fast delivery

Fast delivery , quality pint👍

March 19, 2026
The Beer Town logo

Reply from The Beer Town

Thanks for the feedback Stephen, hope you enjoy😄

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look