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The Beer Town Reviews 933

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TrustScore 4.5 out of 5

4.5

Beer Store
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Review summary

Created with AI, based on recent reviews

Evaluating 420 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the prompt and efficient delivery service, often noting that orders arrive quickly and are well-packaged, ensuring products are undamaged. People appreciate the competitive pricing and the wide selection of products available, making it easy to find desired items. The ordering process is described as straightforward, and many highlight the excellent communication received regarding their orders. However, some customers also noted issues with delivery delays, damaged packaging, and incorrect or missing items upon arrival. A few other people also felt that communication regarding these problems was sometimes lacking, and that customer service responses were slow or unhelpful.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Product

Clients share positive opinions on product, often praising the good quality and great selection of beers,... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the great and competitive... See more

Order

Reviewers mention positive feedback about their ordering experience, frequently highlighting the ease and... See more

Service

Users describe positive interactions with service, frequently highlighting the quick ordering process, rapid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow so ordered on the Wednesday before Father’s Day said 1-8 days delivery. Anyway I emailed them asking if it could arrive before Father’s Day as was a gift and yes it did, came 2 days later I was ab... See more

Rated 5 out of 5 stars

I’ve used beer town for a long time now very good on prices and delivery is also very quick if I do ever have a problem which is very rarely it’s very quickly resolved five stars for the team at beer... See more

Rated 5 out of 5 stars

Easy to order and great that they stock the beer I was after. Slight delay on delivery due to excessive demand but they communicated well and let me know when the beer was dispatched. Arrived safely,... See more

Rated 5 out of 5 stars

Ordered 2 boxes of beer (48 bottles). Took a few days to process but once dispatched, arrived the next day. Was a little skeptical at first mainly due to limited customer service but was pleased nonet... See more

Company details

  1. Beer Store

Written by the company

Here at The Beer Town, we love sourcing and curating the best world and craft beers from every corner of the globe. A new beery venture launched in the throes of lockdown, 2020, our goal is to offer an exceptional beer home delivery service to beer lovers across the UK.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

933 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Broken bottles

Order number 27632 I ordered this 24th Feb 26 it arrived 26th Feb 26 just recently opened a box of beers to find 3 bottles broken

February 26, 2026
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Reply from The Beer Town

Hi Raymond,

Thank you for your review.

Firstly, I can only apologise that your order wasn't up to standard.

However, we do feel that the one star is a bit harsh, as you left the negative review first, before you emailed into us just before 10pm last night.

We are currently looking into this, and will be in touch with yourself as quick as we can to get everything sorted.

Thanks
The Beer Town

Rated 4 out of 5 stars

Fast delivery

Case came within 2 days all intact, great stuff. Although the customer service could do with a bit of help, emailed the company as I never received a confirmation email upon payment, but received no reply

March 5, 2026
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Reply from The Beer Town

Hi Kian,

Thanks for your review, and we're glad everything went well for you regarding the products.

We have checked and a conformation was sent to yourself just after placing your order, however sometimes they can end up in the spam/junk folder unfortunately.

In regards to the no reply, after reading back through our customer enquiries, you had first emailed asking about the conformation email at 10.24am on the 4th, and one of the members of our team replied at 10.36am on the 4th.

I am unsure if your inbox filters out or blocks our emails, as that makes 2 emails that you were unable to see.

If you do order from us again in the future, and you are still having issues getting in contact, you can use the online message feature on our website which will be picked up as soon as possible.

Apologies for any inconvenience the emails may have caused, and we hope you enjoy :)

Kind regards
The Beer Town

Rated 5 out of 5 stars

Great range of high quality beers

Great range of beers, particularly from Germany where the quality is superb. Fast delivery by couriers that rarely make breakages, a good service all round that I'd recommend to beer lovers looking for quality that's difficult to find in supermarkets.

March 5, 2026
Rated 5 out of 5 stars

Very quick efficient service.

Very quick efficient service.
Beer ordered online from Germany on Friday evening and the beer delivered in time for a lunchtime session in Morecambe Bay on the Tuesday.

February 23, 2026
Rated 5 out of 5 stars

Brilliant customer services and great company to deal with

Fantastic company with competitive prices and speedy delivery. Had an issue with the delivery company called customer services and it was sorted in minutes. I will be using them again.

February 20, 2026
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Reply from The Beer Town

Hi Josh,

Thanks for the feedback, it really is appreciated, we're glad you are happy.

Enjoy :)

The Beer Town

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