The Beer Town Reviews 936

Superlative prompt service delivering the best beer in the world. Many thanks.

Arrived quickly and well packed as a surprise for my husband. Thank you

great selection fast delivery and good price, excellent!

Always fantastic choice& excellent delivery times. Bravo The Beer Town.

I ordered two cases of Sierra Nevada Pale Ale from The Beer Town and wish I hadn't. We opened the first case and none of the bottles we tasted were good; the beer was very slightly sweet, more like a juicy pale ale - which this beer isn't! I requested a refund on the site and waited days before a response. The Beer Town then refunded 20% of the case we'd opened and arranged for a collection of the second case. Collection by APC didn't happen, so a neighbour I'd asked to accept it had to wait in for two days. There were errors during several stages of the communication; in total I exchanged over 30 emails, simply trying to get the second case collected. The following day, APC called to say the collection hadn't been made! So, more emails. There had been no instructions re: packing the case for collection, no return label or anything else so I was lucky I thought to put The Beer Town address on the box, so that APC could eventually identify it. The Beer Town did at least refund for the returned case but I've still paid 80% of the cost of a case of undrinkable beer. I've emailed The Beer Town stating this but the replies have now stopped.

To summarise, after spending over a week trying to resolve this problem, I have 8 bottles left of beer I can't drink and am about £25 out of pocket. I've had several stressful email exchanges and two confusing telephone calls and therefore cannot recommend this seller. The handling of the collection process was particularly unprofessional, but The Beer Town could have made it right by refunding me in full. The fact that they just stop replying when I ask to be properly refunded really leaves a bad taste in the mouth.

Very competitive price , reasonable service but crap delivery service

Great choice of german beers, delivered in just a couple of days.

Great zero delivery cost deal for loyal customers - looking forward to similar deals in the future🙂

Simple ordering process, much faster turnaround this time to dispatch, the order arrived intact having been well packaged.

Been using beer town for a long while now never had any problems and always good on price

Perfect shopping experience , everything done exactly as it said on the tin ... delivery quicker than advertised , fabulous eervice

Good product and very helpful sales staff

excellent selection of German beers at good prices, and great quality courier's delivered very quickly.

I noticed they had my review removed from Google a couple of years ago so thought I'd just remind anyone who comes across this - don't buy anything of these charlatans if you value your health. Ordered 8 bottles of cider, only got seven, and every single bottle they sent was coated with shards of broken glass so as I took the first bottle out I slit all my hand open. You might think: oh well that could easily be the delivery drivers fault, heavy handed, glass bottles. Nope. Because the bottles where packed in bubble wrap WITH shards of glass on each and every bottle inside the bubble wrap.

I usually wouldn't bother but noticed that my review was removed so thought I'd just let anyone who is thinking of using this embarrassment of a company to think twice.

Fast delivery and good price for my Augustiner beers. Communication is good too.

Delivery was left on side of road and bottles smashed. Won’t respond to emails noting complaint.

There was an issue with my order because of the courier but they sorted it out super quickly

Good, quick and competitive