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The Beer Town Reviews 936

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TrustScore 4.5 out of 5

4.5

Beer Store
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Review summary

Created with AI, based on recent reviews

Evaluating 420 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the prompt and efficient delivery service, often noting that orders arrive quickly and are well-packaged, ensuring products are undamaged. People appreciate the competitive pricing and the wide selection of products available, making it easy to find desired items. The ordering process is described as straightforward, and many highlight the excellent communication received regarding their orders. However, some customers also noted issues with delivery delays, damaged packaging, and incorrect or missing items upon arrival. A few other people also felt that communication regarding these problems was sometimes lacking, and that customer service responses were slow or unhelpful.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Product

Clients share positive opinions on product, often praising the good quality and great selection of beers,... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the great and competitive... See more

Order

Reviewers mention positive feedback about their ordering experience, frequently highlighting the ease and... See more

Service

Users describe positive interactions with service, frequently highlighting the quick ordering process, rapid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow so ordered on the Wednesday before Father’s Day said 1-8 days delivery. Anyway I emailed them asking if it could arrive before Father’s Day as was a gift and yes it did, came 2 days later I was ab... See more

Rated 5 out of 5 stars

I’ve used beer town for a long time now very good on prices and delivery is also very quick if I do ever have a problem which is very rarely it’s very quickly resolved five stars for the team at beer... See more

Rated 5 out of 5 stars

Easy to order and great that they stock the beer I was after. Slight delay on delivery due to excessive demand but they communicated well and let me know when the beer was dispatched. Arrived safely,... See more

Rated 5 out of 5 stars

Ordered 2 boxes of beer (48 bottles). Took a few days to process but once dispatched, arrived the next day. Was a little skeptical at first mainly due to limited customer service but was pleased nonet... See more

Company details

  1. Beer Store

Written by the company

Here at The Beer Town, we love sourcing and curating the best world and craft beers from every corner of the globe. A new beery venture launched in the throes of lockdown, 2020, our goal is to offer an exceptional beer home delivery service to beer lovers across the UK.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

936 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent

Great to see BeerTown stocking the elusive original Brooklyn Lager. Quick delivery too. I will be back.

January 7, 2026
Rated 5 out of 5 stars

Premium Spanish beer.

Thanks again. Premium beer and a very reasonable price, delivered within 3 days despite ordering at Christmas. Great correspondence and help if needed. Great work guys, keep it up.

December 30, 2025
Rated 5 out of 5 stars

Ordered 2 boxes of beer (48 bottles)

Ordered 2 boxes of beer (48 bottles). Took a few days to process but once dispatched, arrived the next day. Was a little skeptical at first mainly due to limited customer service but was pleased nonetheless.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Slight delay with courier.

Slight delay and better communication from APC courier would have been welcomed as they said they would deliver one day,but delivered the next, appreciate it is Xmas though.
I had great communication with The beer Town when I rang,so all in all,very satisfied with service.
Merry Christmas to your team.🍺🍺🍺

December 12, 2025
Rated 4 out of 5 stars

Great recovery

There was a problem with the original shipping causing a delay. Transpired it was damaged in transit. Was contacted by Beer Town and a new shipment requested, this arrived within 2 days. Great recovery from Beer Town.

December 18, 2025
Rated 5 out of 5 stars

Great service

Great service, great comms and a wonderful selection of products. Highly recommended for all your beer (and other drinks) needs.

December 12, 2025
Rated 5 out of 5 stars

Easy to order and great that they stock…

Easy to order and great that they stock the beer I was after. Slight delay on delivery due to excessive demand but they communicated well and let me know when the beer was dispatched. Arrived safely, well packaged and undamaged. Will definitely use again.
Thank you.

December 12, 2025

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