Thebestbabycatalog Reviews 

62
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often highlighting their quality and how they exactly match descriptions. Many people also commend the delivery service, noting its speed and the excellent condition in which items arrive, even for international shipments. The staff is frequently mentioned for being helpful, communicative, and professional, providing outstanding customer service. Reviewers appreciate the responsiveness and care shown in managing orders, ensuring a smooth and reassuring purchasing process. However, some customers also noted that delivery times could be longer than expected, especially for international orders or due to unforeseen circumstances like customs delays.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers expressing satisfaction with their... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and excellent... See more

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional kindness, responsiveness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its outstanding and... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have lost an item from the inglesina electa quattro set during travels a year ago. Now that I have a new baby, I needed this item but no one will sell it separately in my country or ship it internat... See more

Rated 4 out of 5 stars

I order a child seat chair (recaro axion 1 pepita) i was a bit worried in the begging because of the older comments, but i give it a chance, i ordered on the 10 of April,on the 11th May got a msg f... See more

Rated 5 out of 5 stars

The kid chair (Dov pro elegant beige Maxi Cosi) got late to receive it few days due to August holidays, but customer service was following the case till they send me the tracking number. Thank you so... See more

Rated 5 out of 5 stars

Leonardo was helpful and communicative from the minute I placed my order. I was worried my order wouldn’t be delivered in time and he assured me that it was on the way. I’m not sure how he did it, but... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

62 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(62)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The kid chair (Dov pro elegant beige…

The kid chair (Dov pro elegant beige Maxi Cosi) got late to receive it few days due to August holidays, but customer service was following the case till they send me the tracking number.
Thank you so much for the care and elegant comfort chair, it's really elegant.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Inventory & Lead Time

Inventory & Lead Time - Even though the part wasn't in stock, the team kept me informed on the ETA and shipped each part as they came in! Highly recommend them! Leonardo was great to deal with!

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased a Recaro child car…

I recently purchased a Recaro child car seat and I’m extremely satisfied with both the product and the service. The seat is of super top quality – very well-made, safe, and comfortable for my child. You can really see the attention to detail and premium craftsmanship that Recaro is known for.

The shipping service was excellent: fast, secure, and very carefully handled. The item arrived in perfect condition, well-packaged and on time.

I definitely recommend this website for future purchases – great products and truly reliable service!

Thanks
Best Regards Andy

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

Worst company I have ever dealt with

Worst company I have ever dealt with. I was told I would get a full refund once the item was returned. Once the item was returned they stopped replying to any emails or messages even after multiple screenshots proving it was returned. They stole $800 from me.

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Hi-quality ítem and perfect customer services

If you will order from USA you need to order a head of time. The package was in perfect conditions, I’m super happy with the quality and the customer service.They are really helpful as soon as I texted on WhatsApp they answered back to me. I highly recommended

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT!!!!!

I ordered baby car seat at 26/3/2025.order number 26748. They told me it will be shipped next week after. Now 21/4/2025.they keep told me next week everytime i asking for tracking.Now they not reply to my message. Definitely scam.dont buy from this seller.THIS SITE IS 100% SCAM!!!!!

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

There are many choice of baby product…

There are many choice of baby product in Welcome Mr Baby, it only took less than one month to deliver from Italy to Australia. Also, the customer service staff are very helpful to answer my questions. I will definitely recommend the shop to every mom needed

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with this…

I had a fantastic experience with this company! The service was great, and the customer service team was amazing, always ready to help and answer questions. My parcel arrived in Melbourne in less than 2 weeks, which was impressive. Overall, I'm very happy with my purchase and the speed of delivery. Highly recommend!

March 20, 2025
Unprompted review
Rated 1 out of 5 stars

i’m suspicious so for now i wouldn’t recommend ordering from this website!!!!

Do not order from this website!!!!! i have emailed countless times with no response and i don’t expect to receive anything from them based of the other reviews i’ve seen, i was silly to be trusting of a company i haven’t ordered from and now im 1k down and like i said don’t expect to receive anything in “20 days” and if something is received past the 20 days i wont even be in the country as i was expecting a 1 day dispatch and transit time of 4-6 working days, like i said have emailed and message and opened tickets over a week ago with no response, i will update/ change my review if i receive the products as advertised!

edit its now been almost 3 weeks and still no shipping

March 2, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company! Not a legitimate website! I bought a car seat from here and it said shipping in 0-1days and I even paid for express, more than a week later I’ve tried contacting them via their 24/7 phone care several times! The phone just rings and no one ever answers it! I emailed with no response aswell! AVOID AVOID AVOID! Edit: finally got a reply and out of all the questions I asked the only response I got was “where does it say we ship in 24hrs” I replied with a screenshot from their site.

Edit. Well they finally sent the car seat and I did get it! It was the wrong colour! I ordered jade green and they send me a brown car seat! Also it came broken the left side doesn’t lock into place where the right side does! I’ve emailed three times and opened two tickets on their website and they are completely ghosting me now. Chair is useless as it’s unsafe in its broken condition.

November 9, 2024
Unprompted review
Thebestbabycatalog logo

Reply from Thebestbabycatalog

Hi Lia, the product page on website clearly showed, at time of purchase, a delivery time of 14 business days, which is approximately 20 calendar days. You claim to have shared a screenshot with us that apparently shows otherwise, but I am afraid that we have not received it. We are eager to investigate the matter but we need your help. Can you kindly send that screenshot again?
Your product will be dispatched most likely this week! Have a wonderful day.

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