Thebestticketfares Reviews 

113
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional approach, often going above and beyond to resolve issues. Many highlight the excellent service and customer support, appreciating clear communication and efficient handling of travel needs, leading to confirmed bookings and stress-free experiences. However, some customers encountered issues with the booking process, like tickets not being provided or confirmed, or bookings being altered after payment. Additionally, a few mentioned price discrepancies, with the final cost significantly higher than initially advertised.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness, patience,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, kindness, and... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting issues such as not receiving... See more

Price

Reviewers highlight negative aspects of price, with many reporting significant discrepancies between... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would appreciate Rebbeca with the kind of information and service he has provided me with . I really had a bad experience with one of their booking agents , who was really rude and I felt lacked emp... See more

Company replied

Rated 4 out of 5 stars

It was mixed of good and bitter experience buying a flight ticket through best air fare. The day I bought the ticket I was misinformed by one of the sales team member named Rebecca. Very next day spok... See more

Company replied

Rated 4 out of 5 stars

I had a very positive experience booking my airline tickets, and Rebecca was extremely helpful throughout the process. She was professional, patient, and made everything clear and easy to understand.... See more

Company replied

Rated 4 out of 5 stars

Rio is really helpful during my flight ticket issue with airline, not confirming half of booking and than He comes forward and sorted out everything. Great customer service 👍🏼👍🏼👍🏼 Thanks for y... See more

Company replied



Contact info

4.2

Great

TrustScore 4 out of 5

113 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(113)

112 reviews in the last 12 months

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Rated 5 out of 5 stars

Best service

Best service

July 8, 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Excellent customer service privided

Excellent customer service privided. Happy with the service 😊.

July 8, 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Good experience with Neo thank you

Good experience with Neo thank you

July 7, 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

The sevice is really good and quick and…

The sevice is really good and quick and one of the staff Zoya helped me with check in. Would recommend them.

July 7, 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Very good service.

July 5, 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Good response

Good response, and well, talk to me

July 5, 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Thank you Elina for a helping me …

Thank you Elina for a helping me checking in. Keep it up Elina and have a wonderful week xx.

July 4, 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Sana was very helpful and made our…

Sana was very helpful and made our check-in process smooth and easy. She was patient, polite, and professional throughout. Thank you for the excellent service!

July 4, 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 2 out of 5 stars

The company has price discrepancies

The company has price discrepancies, i.e. what it says on the website is different, but in reality the price is much higher, in my case it was 65% higher than the base price.
The crew helps with check-in but then quickly asks for my opinion on my satisfaction, which is a bit strange.

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Seems like scammers

I paid in full for four flight tickets after being told I would receive my e-tickets within 6–12 hours. When that deadline passed, I was told to wait 24 hours. After that, I was informed that there were no longer any seats available on the flight I had already paid for, and they would look for alternatives.

More than three days later, I still had not received a valid airline PNR or e-ticket. Despite repeated promises and multiple follow-ups, I was left without a confirmed booking.

Because of the continued delays and lack of a confirmed reservation, I had no choice but to escalate the matter with my bank.

Based on my experience, I cannot recommend this company. If you choose to book with them, I strongly advise ensuring you receive a confirmed airline booking and e-ticket as soon as possible.

Update: It has now been 17 days since I paid £2,400 for 4 tickets to Japan. I still have not received the tickets. The company also promised a full refund within 24–48 hours over a week ago, but no refund has been received. I am still waiting for a resolution and have had to pursue the matter through my credit card provider.

June 29, 2026
Rated 5 out of 5 stars

Ayesha is very helpful and very kind…

Ayesha is very helpful and very kind really happy for customer service thanks

July 1, 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

good servise has been provided by Emily,

June 30, 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Very helpful with the information…

Very helpful with the information provided I’m happy with everything

June 30, 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 1 out of 5 stars

Don’t book with them

I booked four airline tickets with them on 16/6 They quoted a promotional offer and the total seemed reasonable. so I bought the tickets and I was told with in 24 hours you would receive the tickets! The next day they told me the promotional offer had ended and asked me to pay an additional £3,000 for new tickets, which we refused pay and requested for a refund as they did not issue the ticket!
After pressing for a resolution, they provided a ticket reference number for the Airines! The airline confirmed that this reference was invalid!
We had been chasing for a solution and, despite multiple communications, I did not receive a valid ticket or a proper refund. I am now left with extra charges and no confirmed itinerary.
Based on this experience, I would not recommend them and advise others to verify all price changes and ticket references directly with the airline before paying. I have contacted my card issuer/consumer protection authorities for help!

June 16, 2026
Unprompted review
Rated 1 out of 5 stars

I'm very disappointed with services

I'm very disappointed with services. I booked a flight and they didn't send me e ticket and provide confirmation s. After calling to many times still they ignoring this matter.

June 24, 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Kindly accept our sincere apologies for any inconvenience you may have experienced.

However, we are currently unable to locate any booking record under your name. Therefore, please share your booking details along with your concern at reservations@thebestticketfares.co.uk so that we can assist you better.

Best Regards,
Customer Service Team

Rated 4 out of 5 stars

Rio is really helpful during my flight…

Rio is really helpful during my flight ticket issue with airline, not confirming half of booking and than He comes forward and sorted out everything. Great customer service 👍🏼👍🏼👍🏼
Thanks for your help ⭐️⭐️⭐️⭐️⭐️

June 26, 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

Emily was of great assistance

Emily was of great assistance, she assisted us well and was extremely patient throughout the whole process.

June 26, 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

I have been finding flights to dubai…

I have been finding flights to dubai for a long time and struggled to do that, however i soon found “bestticketfares” and gave them a call with a person called Atul. He has gave and found me cheap and good airline flights to dubai, i am very grateful for what he has done for me. Thanks!

June 21, 2026
Unprompted review
Thebestticketfares logo

Reply from Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

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