The Bicycle Lounge Reviews 257

Brilliant service, great staff, amazing shop with great range of top spec bikes. Handover/bike fit process was really good, nothing was too much trouble. Thanks to Shaun and `Matt. Top guys.

What can I say about Matt and his team at the Bicycle Lounge, apart from fantastic. From my first visit to the shop in September until I picked up my Pinarello Dogma F in April , the hole experience has been brilliant.
Matt couldn't do enough for me, the advice and guidance he gave was invaluable.
I can't recommend the Bicycle Lounge enough.

Good selection of high end bikes. Excellent service and support. Very pleasant shop with great staff and local parking. Not local to where I live but worth the trip to buy my new bike.

Just bought a Pinarello F5.
Fantastic customer service from the first second I walked into the store. A big thankyou to Sean who spent an hour or so advising me on my options, and talking me through the whole purchasing process. Such a friendly and knowledgeable bloke. Thanks Sean for all your help.

The kindest people, so friendly and helpful when it comes to bikes. They want you to be the most comfortable on your bike and will listen to you and support you to get there.

Superb shop, excellent quality bikes in display and the advice and service I had from starting my search to collecting my new bike was excellent.

Matt is a great guy and I would highly recommend his business.

This is my fourth bike from Matt over the years. The overall service, the quality of workmanship, the attention to detail and the passion Matt and the team provide is simply unrivalled.

There is nothing they don’t think of with absolute detail; from the first meeting to discuss bike options, right through to handing over my new bike and ensuring I’m fully equipped with all the key information needed to understand all about my new bike and how to look after it. And they make amazing coffee!

A true ‘specialist’ in their field with decades of experience in cycling. Thank you Matt and The Bicycle Lounge team!

I found purchasing a new bike from the Bicycle Lounge to be an excellent experience, the staff are courteous, knowledgeable and professional. It was easy to do business with a shop selling quality products whilst providing an excellent experience from first contact through to delivery and post delivery support.

Over the moon after my first ride on my new Pinarello Dogma F bought from The Bicycle Lounge in Ormskirk via Matt. The whole start to finish of the order went smoothly and can’t recommend them highly enough. 👍🏻

Just bought a bike from The Bicycle Lounge and i am over the moon with the attention and service i got from the staff. They took the time to measure me and make sure the bike was the correct size then fitted it to my spec. A truly professional outfit and a brilliant experience,thanks.

Went the extra mile to make sure I found a part for my bike build. They found a spare in their workshop they had for a different brand of bike but took time to measure it and send me pics to make sure it would fit. From first phone call, communication was excellent. I did phone another bike shop before contacting The Bike Lounge but they did not seem interested at all. The Bicycle Lounge appeared really keen to make sure I got the part needed for my bike and that makes a massive difference. Thank you.

Excellent service, above and beyond to be honest which you don’t see much these days. Will definitely go out of my way to deal with them again.

Can’t fault them.Matt and his team are great to deal with.Matt’s advice was great.
He took the time to make sure that I was buying the right bike for me.
Great service can’t recommend him enough.
Worth a visit.
Very happy customer 😊

Just bought a Pinarello Dogma F from Matt and the team at TBL. Really helpful; great advice, and went out of the way to make sure it came in within budget and that I was all set up correctly once it arrived. Good collection of high and mid end bikes in store to see too if you just want to browse initially. Highly recommend.

Superb customer service tailored to you as an individual. The process of bike fit and bike set up before you take it away is relaxed and friendly and the team are hugely knowledgeable about every aspect. Matt takes great care to get things just right through his attention to detail.

A top experience from start to finish and I have no doubt the aftercare will be just as supportive.

I can highly recommend Matt and his team.

The shop has a great selection of bikes for all price ranges
Well worth a visit
I dealt with Matt from start to finish
Great to deal with and very knowledgeable
The bike fit with the purchase is well worth the time.
We all get caught up with internet orders its good to have a face to face chat and have someones experienced input

The service from Matt and the team was exceptional. From initial discussions, bike fit and finalising the spec, I felt like they genuinely wanted to put me on the right bike and set it up right for me. Can't fault anything, would definitely recommend.

Matt made investing in my first road bike seamless.
The process from the initial bike fitting through to collection was first class. Nothing was too much trouble and the care Matt took was brilliant.
If you want expert advice and a bike that is perfect for you, look no further.

Investing in a high-end bike for the first time can be daunting, but Matt and the team at The Bicycle Lounge made the entire experience seamless.

The process from the initial professional bike fitting right through to collection was absolutely first class. The team’s expertise and passion are clear, but it’s their welcoming, "no-ego" approach that really stands out.

If you want expert advice and a bike that is perfectly dialed in for you, look no further. Highly recommended!

Went to Matt for a bike fit such a knowledge and friendly guy, would highly recommend. Brilliant customer service from start to finish.