The Bicycle Lounge Reviews 260

Great friendly service from the team at the Bicycle Lounge when purchasing my Pinarello F5, set up perfectly by Matt, highly recommend, thanks again.

Matt was very knowledgeable and helpful. Everything regarding the purchase was as expected and the free bike fit was an added bonus. I found the innovative shop display particularly impressive. I would definitely consider purchasing from this store again and, given I live on the south coast of England, that speaks volumes.

I had issues with my Di2 gears and brought my bike in. I advised them of a pending long ride to France due and wanted them to ensure my di2 worked as it was intermittent. They almost instantly got it working but were happy to look into my concerns due to the intermittent nature of the problem. They identified a complex issue deep in the bottom bracket and this was resolved fully and on time. The bike worked beautifully after that with a few more tweak they did. Very reasonable pricing and I’m please to say we did this long ride without any issue. Well done boys ! Abbas

My first experience was in 2009 buying 2 folding bikes ( Ridgeback). Since then I’ve bought 3 hybrid bikes. All of them have been maintained by Matt and his team (particularly Paul). Service is excellent. They listen carefully and respond promptly, always doing their best to help maintain my (usually) 3 rides each week throughout the year (about 5500 miles). I have recommended them to anybody who is looking for a reliable, knowledgeable and trustworthy business.

I purchased my Pinarello F7 back in March this year, and I am very happy with my new bike! From choosing to fitting to finally riding, Matt’s knowledge and experience shines through! Like going to the Taylor’s, the bike is made to measure, and like all good Taylor’s, if there needs to be some minor adjustments / tweaks, not a problem! The customer journey I’ve been on has been excellent, and I can’t recommend Matt and his friendly, dedicated team highly enough! Thanks guys , Ian ❤️🚴‍♀️👌

I am a long term customer here, Matt and the team are always on hand to help, advise and never disappoint.
On this occasion I've managed to save enough pocket money to purchase a new bike, with top tier service from start to finish.
Brilliant advice, a bike fit to boot and lots of useful hints and tips brought the excitement of new bike day, a Christmas in July!
I'm lucky to have TBL on my doorstep, but they are well worth travelling to. It pays to go local and get this level of service.

Mid life crisis averted!! Matt and team at the Bicycle Lounge have been outstanding. Helped me to choose a bike brand to suit my budget, riding experience/ability and with an eye on the future so not to buy twice. Full, detailed bike fit on a Pinarello Prince and with superb after service. Always on hand to help with questions and advice. Local to me but would travel far and wide for this level of service, care and personalisation. Thanks G

Great service, lots of beautiful bikes in the shop to drool over.
Helpful & knowledgeable staff who take pride in helping you find a bike that is right for what you want to do instead of trying to sell you the most expensive ride they can.
Love my new bike & highly recommended the Bike Lounge

Matt and his team were fantastic.
Just bought a Pinarello, Matt guided me through the process and put together the perfect package for me. They are very customer focused. Nothing is a problem and “just come back and we will fix it”

Very friendly staff and excellent service throughout. Good communication and the bike came with a free computerised bike fit. I am delighted with my bike and the build was perfect. I would highly recommend the Bicycle Lounge

If you are looking for a new bike, repairs/servicing, spares or general cycling advice or help. The Bicycle Lounge in Ormskirk is the best place to go.
I’ve just bought my fourth road bike from them and been a customer for eight years. I wouldn’t go anywhere else. I’ve got other bike shops closer to home but these guys are SO good I’m more than happy to travel over Ormskirk to see them. Always happy to help, a warm welcome and a real “can do” attitude. As retailers go Matt and his colleagues, Howie, Paul and Sean are all top notch. Highly recommended 😊

Matt and his team offer a first class service and I have already recommended them to everyone in the office. I recently brought a Cervelo and travelled up from London to pick up my bike and get it fitted. From the first phone call to me getting fitted and walking away with a big smile on my face. The time they spent with me getting everything just right was brilliant. The team's knowledge and experience was world class.

The gents at Bicycle Lounge were great fro the moment I walked in to the time I walked out with my new purchase.
Lots of freebies thrown in too.
Highly recommend ⭐️⭐️⭐️⭐️⭐️

From the first phone call to collecting the bike it was a pleasure nothing was to much for any of the staff and everyone was very professional the bike fit was the first I had experienced but was well worth it and would highly recommend the bicycle Lounge for anything to do with cycling Matt and his team are very experienced in all aspects and all levels of cycling
Thank you
Regards D

I brought a custom build Cervélo S5 from Matt at the Bicycle Lounge. The service from start to finish was impeccable and I cannot recommend more highly. Matt went out of his way to secure an extremely competitive price and the service when specifying the bike was faultless. Collection and pick up was better than any other bike shop I have used before.

Highly recommend this place, all the staff were great from start to finish, very helpful and bike fit made a huge difference, 5*

One of the best customer services around. My 2nd Bike Purchase from these guys, and not the last.
Any issue that's arose or questions I've had they've helped me without hesitation.

Great insight and advice to select the most suitable bike. The depth, breadth and practical knowledge Matt has to ensure the best fit and set up is impressive and makes such a difference.

Matt sorted my electrical problem with my recent purchase of a kicker core keeping me updated all the way until the new one arrived fantastic service I would recommend this company on any bike or trainer purchase without hesitation well done the bicycle lounge

Brilliant service from Matt and his team.the advice and attention to detail is second to none. I’m a relative beginner in the cycling world but Matt spent a lot of time setting me up on the bike and giving me the confidence to get going. From initial enquiry about the most suitable bike to the fit and collect has been brilliant.
Thanks to all involved.