Happy to take your money (and offer no discount because of their monopoly of Pinarello in the UK) but when things go wrong the excuses starts. Bad experience, very disappointed. Bike went back twice f... See more
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See what reviewers are saying
The bike I ordered was built the day I collected it and the set-up of the gears meant I didn't get the sprockets at each end of the cassette. It seemed that although I ordered the bike on the Saturday... See more
After an initially good experience at the Manchester branch I ordered a Dogma K10DSS in October with a delivery date of March. At the end of March having not heard anything I chased delivery to be tol... See more
Order sent from Cape Town South Africa for delivery at hotel in London where I was staying. Order not received and on telephonic follow up I was told the order was on hold as possible fraud! The money... See more
1.7
Bad
251 reviews
Hasn’t replied to negative reviews
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Quality products at good prices
Excellent customer service, up-to-date website which shows accurate stock.
February 12, 2021
Highly recommended with excellent service
Great support from them whilst making the decision on which bike, then lightning service & delivery, plus the bike is fantastic
February 10, 2021
These guys are great :-)
These guys are great. Quick delivery of quality goods. And if required, quick refunds.
January 21, 2021
Website show in stock but actual is not…
Website show in stock but actual is not and refund finally.
Just wasted my time and chance . Otherwise I can buy it in other online shop same day.
January 19, 2021
Unprofessional and condescending
Purchase made on 23/11/2020. Online tracking shows that it was delivered on the 05/12/2020 when I was abroad. My signature was forged by someone. Thebikelounge refuses to assist and in fact went even further:
"Thank you for your email.
Good luck in the pursuit of your legal advice.
'' If you think that committing a criminal offence by forging ones signature can be excused by current circumstances than you are highly mistaken''
Please take this matter up with Royal Mail.
I am in charge."
That was an answer I received from someone called Verity as they refused to sign any of their emails.
Well I did get some legal advice and will follow up once I'm back in the UK. Additionally last week I spoke to another employee and I asked for the management to call me back. I'm still waiting. Highly unprofessional from my experience.
December 14, 2020
Great kit ,Good prices
November 13, 2020
Very good price and delivery was quick.
November 3, 2020
Great prices and quick delivery
Great prices and quick delivery. This was the first time that I ordered from them so was slightly hesitant but absolutely no issues. Would use again. Thank you.
October 31, 2020
Excellent service and delivery times
Excellent service and delivery times. Good quality Giordana clothing, very well made. I was very impressed with the Rudy project Strym helmet too... The most comfortable helmet I've used and I have giro, kask and met, this is better and looks better on a larger head.
October 7, 2020
Unprompted review
Excellent Service
October 5, 2020
Unprompted review
Good range
Good range. Ordered a few things. One ended up out of stock, but Verity was on the case and she phoned to agree a substitution. So all went well.
September 15, 2020
Unprompted review
Would use again
Web site is very clear, and my order was dispatched quickly.
September 7, 2020
Unprompted review
Ordered some socks for my son
Ordered some socks for my son, who says they are very comfortable.They arrived fast and on time. Did have a slight problem with 1 pair which had a very small hole in, I took a photo sent that off in a email, got a reply straight and a new pair sent immediately without any hassle. Great service.
August 29, 2020
Unprompted review
Faultless company and products
Have been using company and the Giordana products they stock for over 4 years, In all that time they have been faultless as have their products. Would give an extra star if I could,
August 18, 2020
Unprompted review
Always great products
Always great products , never a problem with service
July 8, 2020
Unprompted review
Superb!
My order was dispatched ridiculously quickly and arrived very promptly as well! All communication I had with The Bike Rooms was dealt with professionally.
July 1, 2020
Unprompted review
Great
Quick delivery, quality clothing.will definitely buy from here again.
June 27, 2020
Unprompted review
Great product with great service at a…
Great product with great service at a great price. Highly recommended!
June 24, 2020
Unprompted review
Pretty dame good!
Absolutely brilliant. Great price. Really fast delivery. Only fly in the ointment, no email confirmation or dispatch notification.
June 18, 2020
Unprompted review
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