Thebikerooms Reviews 251

TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Happy to take your money (and offer no discount because of their monopoly of Pinarello in the UK) but when things go wrong the excuses starts. Bad experience, very disappointed. Bike went back twice f... See more

Rated 3 out of 5 stars

The bike I ordered was built the day I collected it and the set-up of the gears meant I didn't get the sprockets at each end of the cassette. It seemed that although I ordered the bike on the Saturday... See more

Rated 1 out of 5 stars

After an initially good experience at the Manchester branch I ordered a Dogma K10DSS in October with a delivery date of March. At the end of March having not heard anything I chased delivery to be tol... See more

Rated 1 out of 5 stars

Order sent from Cape Town South Africa for delivery at hotel in London where I was staying. Order not received and on telephonic follow up I was told the order was on hold as possible fraud! The money... See more

1.7

Bad

TrustScore 1.5 out of 5

251 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An excellent company

The bikeroom stocks good products at excellent prices. They are also quick to despatch. I will using them again in the future.

April 20, 2017
Unprompted review
Rated 1 out of 5 stars

Happy to take your money but no after sales service

Happy to take your money (and offer no discount because of their monopoly of Pinarello in the UK) but when things go wrong the excuses starts. Bad experience, very disappointed. Bike went back twice for noises, tried to say I was imagining it, finally they admitted it was noisy and stripped it down to brace the internal Di2 cables and regrease everything. Got the bike back and first ride on it the non drive side crank slipped round 45 degrees. Wouldn't accept responsibility, saying I had loosened the bolts looking for noises, even though they were the last people to touch it. Cost me £150 for a new chainset. Won't be going back but what do they care, they have my money. Disgusting service.

April 6, 2017
Unprompted review
Rated 5 out of 5 stars

Prompt and efficient service and very competitive price.

I bought a couple of gear hangers for my Pinarello FP2. The price was the best anywhere and they were OEM not after-market. The price was 25% less than the next best and they were delivered very efficiently. Best price and quick delivery - can't do better than that!

March 13, 2017
Unprompted review
Rated 5 out of 5 stars

Top Dog!

I have purchased many items from thebikerooms and I've never been let down. Fully recommended

March 8, 2017
Unprompted review
Rated 5 out of 5 stars

Great Service & Great Product Knowledge

The Bike Rooms is a great example of the modern bike shop. Every facet of cycling equipment can be obtained at the shop, the needs of which can be discussed with any member of staff, while you watch highlights of last years Tour (or a live event depending on the date), while enjoying a fantastic cup of coffee. I've met most of the staff, and the owner, of the Bike Rooms, and I found them all very happy to help me and sociable too. Great shop. I love the bike I bought from them, and the kit ive bought over the years too. Would highly recommend a visit.

March 2, 2017
Unprompted review
Rated 5 out of 5 stars

Quality All Round

Great quality merchandise and extensive selection. Extremely easy to complete transaction via online store. Always kept informed with regards to process of transaction. Great Work!!!

February 25, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look