Expectations met exactly! Cake looked exactly like the picture. Was delivered on the morning it was promised. We chose the gluten free vanilla almond with chocolate ganache and it was delicious. The b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality and taste of the lemon cake was first rate.The lemon cake almost melted in our mouths, We all agreed that it was the most delicious one we’ve ever eaten ( and nobody could tell that it wa... See more
Company replied
Highly recommend! The whole process was seamless from start to finish. Communication was excellent, ordering was easy, and the cakes were beautifully made. Most importantly, they tasted absolutely del... See more
Company replied
Delicious and beautiful cake for my 4 year old's birthday. We got the Thomas the Tank Engine cake and not only was it beautiful to look at, it was absolutely delicious. My son and guests were very... See more
Company replied
Company details
Written by the company
As The Cake People, we're leading the way in Melbourne with our award-winning, beautifully designed cakes. Our mastery extends to crafting indulgent cakes that accommodate vegan, gluten-free, dairy-free, and egg-free needs. Not only are we celebrated for having the best cakes in town, but we're also committed to promoting an environmentally-friendly and ethical food industry.
Contact info
13/74 Thomsons Road, 3042, Keilor Park, Australia
- 03 9099 0733
- hello@thecakepeople.au
- thecakepeople.au
4.7
Excellent
285 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Cake People make absolutely amazing…
The Cake People make absolutely amazing cakes and their presentation is impeccable. They are always delivered on time and always taste good. For those who think that you can't make a vegan cake, you've never tried The Cake People! DELICIOUS! We continue to purchase cakes from them for every event, especially as they cater to some allergies.
June 14, 2025
Unprompted review
Reply from The Cake People
Thank you so much for your beautiful review! We're so grateful for your ongoing support and love that our cakes have become part of your celebrations 💖 It means the world to us to hear such kind words — especially about the taste and presentation! We're so proud to create vegan cakes that everyone can enjoy, including those with allergies.
— The Cake People Team 🎂🌱
Another awesome cake from awesome people
Great communication, speedy service, and amazingly delicious and impressive cake! My team loved it, especially the coeliac member of the group - everyone else refused to believe it was gluten free!
June 13, 2025
Reply from The Cake People
Thank you so much! We’re thrilled your team enjoyed the cake — and we love hearing that no one believed it was gluten free 🙌🎂 That’s the kind of reaction we aim for! So glad we could be part of your celebration, and thank you for the kind words about our service and communication 💖
— The Cake People Team
Streamline website and easy ordering.
Streamline website and easy ordering.
The cake was loved by all and we cant thank Stephen and Jo more for their professionalism.
June 14, 2025
Unprompted review
Reply from The Cake People
Thank you so much for the lovely feedback! We're so glad you found the website easy to use and that everyone loved the cake 🎂 It was our pleasure to help make your celebration special — thank you for the kind words!
— Stephen & Jo | The Cake People 💖
Wedding cake from The Cake People
Ordered our wedding cake from The Cake People and we couldn't have been happier with what we received.
The cake was absolutely stunning and equally delicious.
The staff were also fantastic and delivered to our front door the day before.
100% recommend The Cake people and will definitely be ordering birthday cakes and for any other occasion I have the opportunity too!
May 22, 2025
Reply from The Cake People
Thank you so much for your beautiful words! It means the world to us that we could be part of such a special moment 💍🎂 We're so happy you loved the cake and service, and we can’t wait to help you celebrate many more occasions to come!
— The Cake People Team 💖
I got the bluey cake and absolutely…
I got the bluey cake and absolutely loved it, everyone did. I was also able to get it delivered which was a huge convenience. Thank you all so much
May 8, 2025
Reply from The Cake People
Thank you so much! We’re so glad you loved the Bluey cake — and even happier to hear it was a hit with everyone! 💙🎂 So glad delivery made things easier too. Thanks for celebrating with us!
— The Cake People Team 🐾💖
Gluten free and vegan Black Forest
I am glad to come across with this cake company that offers gluten free and vegan option which is exactly we need for our daughter’s 18th birthday.
June 10, 2025
Unprompted review
Reply from The Cake People
Thank you so much for your kind words! We're so happy we could provide exactly what you needed for your daughter’s 18th birthday 🎉🎂 It’s an honour to be part of such a special milestone — thank you for choosing us!
— The Cake People Team 💖🌱
We had a great experience for our first…
We had a great experience for our first time ordering a cake! Everything turned out exactly how we wanted, and the cake was absolutely delicious. Any questions we had were answered promptly, and the pickup process was smooth and easy. Overall, we’re very happy and will definitely be ordering another cake in the future!
June 7, 2025
Reply from The Cake People
Thank you so much for the lovely feedback! We're so happy your first experience with us was a great one 🎂✨ It’s wonderful to hear everything turned out just as you hoped, and we can’t wait to make your next cake even more special!
— The Cake People Team 💖
Great looking and tasting minecraft…
Great looking and tasting minecraft cake for my son's birthday. Was a hit with the kids. Delivery was convenient and good service.
June 6, 2025
Exactly like the picture
The cake looked exactly like the picture and taste was absolutely delicious. To be safe from allergens was the literal icing on the cake.
May 30, 2025
Using these guys for birthday parties…
Using these guys for birthday parties for YEARS due to daughter's dairy allergy, and honestly from the the first time we were all mind-blown that a 'dairy-free' cake could taste literally even better than the real thing, as (being honest) that's not usually what you expect. The quality has not wavered in all these years since, so 200% recommended from us.
May 24, 2025
Everyone was smiling
The cakes were absolutely delicious and the caramel variation was a hit. It was delivered in plenty of time and the process was easy. The service was polite and most helpful. Thank you!
May 31, 2025
Yummy Cake
Easy to deal with, great communication, extremely helpful, wonderful presentation and cake was super fresh and delicious. Highly recommend. You will not be disappointed.
May 24, 2025
Cake was delicious!
May 15, 2025
We ordered one week out and so happy…
We ordered one week out and so happy with what what delivered the cake was delicious and look absolutely gorgeous! Very happy with our purchase! 💚🫶
We had the Minecraft cake and my daughter was so happy
May 22, 2025
Cake looked just like the picture - just didn’t taste good at all
Cake looked just like the picture! My son loved it. It didn’t taste very nice however. Sponge was dry, nobody really ate it.
May 20, 2025
Fantastic customer service and amazing quality cake
I had to bring forward a special celebration and had less than 24 hours to organise a cake but really wanted something impressive. From the first point of contact with the Cake people, they were lovely, kind and extremely helpful. I spoke with Joanne- she called me straight back and agreed to make a cake in a rush. She was extremely understanding.
The midnight red velvet cake was absolutely AMAZING. The icing is really velvety and smooth and you can tell it is good quality. I dont usually like any kind of icing and cant get enough of this. And the ganache in the middle is so rich and delicious!
Highly recommend.
May 21, 2025
Unprompted review
Great staff, Great cakes
We are very happy with the Cake People and highly recommend. We have purchased many cakes over the last 6yrs. Most recent was a Minecraft cake with 18 mini Minecraft cakes for 10yr old birthday. Everything was perfect. Staff are also pleasant to communicate with. Very happy customer.
May 9, 2025
Amazing experience!
It was my first time ordering, but the process was really simple! The cake was created so beautifully and the taste was amazing! It was the perfect cake for this milestone event! The birthday girl was absolutely elated!!! 😊
May 17, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.