The Car Co Reviews 1,846

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, helpfulness, and extensive knowledge, making the car buying process smooth and stress-free. Many people praise the excellent customer service, noting that employees are attentive, patient, and go the extra mile to ensure satisfaction. The overall user experience is described as seamless and efficient, with many consumers appreciating the ease of transactions and the quality of the vehicles purchased. However, some customers also noted significant issues with car servicing, including alleged misdiagnoses, unaddressed steering problems, and cars being returned with new faults after service appointments. There were also complaints about cars breaking down shortly after purchase, and issues regarding deposit handling and vehicle availability, leading to frustration and wasted time.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising individuals for their professional,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Product

People report positive experiences with product, with many customers expressing satisfaction with their new... See more

User experience

Consumers find the overall user experience to be positive, describing it as quick, smooth, and... See more

Customer service

Users describe positive interactions with customer service, highlighting experiences as brilliant, fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying cars can be an overwhelming experience however we knew we were in safe hands as soon as we met Abdul. Abdul answered all our questions and gave us sound advice on the cars we were interested in... See more

Rated 5 out of 5 stars

I had a really great experience buying my Nissan Qashqai. Ms. Zahra was friendly, professional, and genuinely helpful from start to finish. Even though my situation wasn’t straightforward, she sti... See more

Company replied

Rated 5 out of 5 stars

We bought a Jaguar F - Pace from here last week and are incredibly happy with it and the whole buying experience. From the first phone call on the Sunday and subsequent visit the following day, Zain,... See more

Company replied

Rated 5 out of 5 stars

Muj was fantastic from start to finish, from my initial enquiry, viewing, test driving and was wrapped up and sorted out the same day! I drove away in my lovely shiny new car. Muj was informative... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Welcome to the Car Co in Bury. We are an established approved used car dealer with a huge range of pre-owned models from some of the world's biggest brands such as Tesla, Porsche, Land Rover, BMW, Mercedes, Lexus, Audi, Honda, Hyundai, Jaguar, Kia, Maserati, Peugeot, Seat, Skoda, Toyota, Volkswagen, Volvo and Ford. On our website you can also view electric, hybrid, sports, and performance cars through to luxury 4x4's. Reserve online the car you want for £99 deposit. We offer competitive finance rates on HP and PCP (Our APR rates may vary. Currently our HP & PCP representative APR starts from 8.9% but this might differ based on the vehicle price. Subject to approval. The Car Co is a credit broker not a lender). Part Exchange welcome and nationwide delivery is available. We can help you find the right car for the right price. With so many high-quality vehicles available, make us your first choice when it comes to purchasing your next used car. Of course, when you've chosen your model, you want to know it represents the best value for money. That's why we'll endeavour to match or beat the price of any vehicle of the same age and specification offered by another dealer or car supermarket. Not only that, we offer a full range of finance packages that can be tailored to suit your affordability (The finance company might do their own affordability check and everything is subject to their approval). We even provide nil deposit options where you can buy when you need to and pay two months later. Each of our vehicles comes with optional extended warranties. Your peace of mind is essential to us and with our warranty you know your vehicle is protected. Browse through our stock online at www.thecarco.co.uk and contact us today to book a test drive. Our expert team will be more than happy to help.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Shocked at how well the process went!

Shocked at how well the process went.
Part exchanged my car and drove away with a new one within a couple of hours. I was expecting the process to be days!
Abdul smashed it for me!
Would recommend him and the Car Co to anyone, I'll definitely go back when a new car is needed

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic job done by Graham and his…

Fantastic job done by Graham and his team of techs, re- advised on brake job that needed doing. Initially in for what i suspected was a caliper, let me see what they were looking at with the car on the lift, and diagnosed discs and pads that were wayyyy beyond their life expectancy. Stock caliper was working perfectly. Changed discs and pads and the car's nice and quiet again. Grateful they didn't just do the caliper and see me again for more money when it wouldn't have solved the problem.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

I recently bought a used car from this…

I recently bought a used car from this dealership and had a really great experience. Mark was absolutely lovely to deal with from start to finish. He was friendly and took the time to answer all my questions without making me feel rushed or pressured.

The whole process was smooth and straightforward, and I’m really happy with the car I purchased. I would definitely recommend Car Co to anyone looking for a reliable used car and good customer service. Thanks again, Mark

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Went to the car co today and had exemplary service from a young gentleman called Jay .
Jay was professional, knowledgable and extremely patient with all my questions . Bought a beautiful Tesla , my first electric car ! Bought with complete confidence that I was getting the best price, service and transparency when it comes to finance. Thank you Jay for a wonderful experience of buying a Tesla .

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot fault The Car Co

I cannot fault The Car Co. Zubair was professional, full of knowledge and an absolute legend. I bought an Audi A3 Sportback S Line.

I live in Kent so could not see the car. Zubair sent me videos, talked me through everything and no question was too stupid! A brilliant buying experience, excellent customer service. The guys drove it down to me and walked me through everything and again very polite and kind.

Highly recommend Zubair and The Car Co. Brilliant and caring! 🙏🏻

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Great customer service. Sales person was very impressive in that he was patient and gave step-by-step explanations of the sales and purchase.

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

I had very bad experience with you guys…

I had very bad experience with you guys for my car service. I did booking for car service 20 days before.
Today I had a booking at 10:00am for car service when i arrived they told me to wait 3 hours that we have 5 6 customers before after that your turn came.
I said to give me any other date they was like no we are very busy we don’t have any other date.
Last month I had my MOT when i came they told me same thing we are very busy and latest date was 12 days after MOT expired.So i did my MOT on my own.
Today same thing happen if i have booking you should have to do mine not after 5 6 cars.
Why you give service plans to your customers if you guys are that much busy.
I will not come here again or not recommend as well

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a car from The Car…

I recently purchased a car from The Car Co and had a great experience, especially thanks to Ash. He dealt with us very nicely from the start and made the whole process smooth and stress-free.

After the purchase, I had an issue with one of the tyres, but Ash was extremely cooperative and handled the situation urgently. He made sure the problem was sorted quickly and professionally, which I really appreciated.

Excellent customer service and great after-sales support. Thank you, Ash!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience buying my last…

I had a great experience buying my last car from The Car Co, and Mark Ford really stood out. From our first chat to getting the keys, Mark was super professional, clear, and genuinely wanted to make sure I was happy. The whole thing was really smooth, organized, and easy. I'm super happy with my purchase and would totally recommend Mark Ford to anyone looking for a good car and awesome service.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Part ex-changing my car was the…

Part ex-changing my car was the easiest, most hassle free process ever thanks to Mark. He made it very simple and gave me the best deal that was right for me. Highly recommend going through them.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

What can I say about Abdul from start…

What can I say about Abdul from start to finish I seen a car on website come down to Abdul he told me about the car give me the keys to Chek it out then he toke me on a test drive the car was a Audi q2 2018 plate left a deposit and the next day I drove away happy with the car he a good sales man Abdul he wil help you in every way to find your self a good car I wil be coming back soon for another car from Abdul

February 18, 2026
Unprompted review

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