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Review summary
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Reviews shaping this summary
I had a really great experience buying my Nissan Qashqai. Ms. Zahra was friendly, professional, and genuinely helpful from start to finish. Even though my situation wasn’t straightforward, she sti... See more
Company replied
We bought a Jaguar F - Pace from here last week and are incredibly happy with it and the whole buying experience. From the first phone call on the Sunday and subsequent visit the following day, Zain,... See more
Company replied
Muj was fantastic from start to finish, from my initial enquiry, viewing, test driving and was wrapped up and sorted out the same day! I drove away in my lovely shiny new car. Muj was informative... See more
Company replied
Company details
Written by the company
Welcome to the Car Co in Bury. We are an established approved used car dealer with a huge range of pre-owned models from some of the world's biggest brands such as Tesla, Porsche, Land Rover, BMW, Mercedes, Lexus, Audi, Honda, Hyundai, Jaguar, Kia, Maserati, Peugeot, Seat, Skoda, Toyota, Volkswagen, Volvo and Ford. On our website you can also view electric, hybrid, sports, and performance cars through to luxury 4x4's. Reserve online the car you want for £99 deposit. We offer competitive finance rates on HP and PCP (Our APR rates may vary. Currently our HP & PCP representative APR starts from 8.9% but this might differ based on the vehicle price. Subject to approval. The Car Co is a credit broker not a lender). Part Exchange welcome and nationwide delivery is available. We can help you find the right car for the right price. With so many high-quality vehicles available, make us your first choice when it comes to purchasing your next used car. Of course, when you've chosen your model, you want to know it represents the best value for money. That's why we'll endeavour to match or beat the price of any vehicle of the same age and specification offered by another dealer or car supermarket. Not only that, we offer a full range of finance packages that can be tailored to suit your affordability (The finance company might do their own affordability check and everything is subject to their approval). We even provide nil deposit options where you can buy when you need to and pay two months later. Each of our vehicles comes with optional extended warranties. Your peace of mind is essential to us and with our warranty you know your vehicle is protected. Browse through our stock online at www.thecarco.co.uk and contact us today to book a test drive. Our expert team will be more than happy to help.
Contact info
United Kingdom
- thecarco.co.uk
4.7
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY , COMPLETE AND UTTER RIP OFF MERCHANTS. THEY GIVE YOU THE GOOD VIBE TO BE RIPPED OFF. HAD A VEICHLE A COUPLE OF MONTHS AND HAD MAJOR MOT ISSUES AFTER JUST PASSING ONE. REFUSED TO DO ANYTHING ABOUT IT. COST ME A LOT OF MONEY TO GET REPAIRED. FIRST AND LAST EXPERIANCE WITH THESE. SHOULD NOT BE TRADING. ONLY BEST PART WAS THE FINANCE COMPANY BEING SO HELPFUL. DO NOT PURCHASE OR FINANCE ANYTHING FROM THESE.
February 2, 2026
Unprompted review
Very bad experience
17/2/26 I gave my car to thecarco for my second free service. I bought the car from there and before I gave it to them, I drove the car comfortably. After the service, I couldn't drive the car. The engine warning light came on. I told them that they needed to fix it. They said that we had serviced the car and nothing else was done. I said that there was no problem when I gave it to them. They didn't admit that it came after you serviced it. They wouldn't admit to fixing it. I told them that I wasn't taking the car from the counter. If it doesn't get fixed, I will go complain. They said that I can go complain wherever you go and we will pay for it. If the problem was there before, why didn't you inform me before the service? You didn't inform me about the warning light, you didn't mention this complaint in the service history. That is, this was after you had the service. What happened next? They took the car back and did something. They came back and said, "It can't be done here, it can be done somewhere else, you have to pay me". I asked them what you did to my car the second time I needed it. They charged me £90 for that file. The girl at the service desk was lying to me. They thought I wouldn't understand the lies they were telling me because I didn't speak much English. They all forced me to give them the car. I drove from Manchester and Bury to Stoke on Trent. Sometimes the car wouldn't move. Sometimes when I got home it wouldn't go over 50mph. They shouldn't do this to anyone else with such arrogance and audacity. They should understand that there is a law here and there is a way to enforce it. Thank you
February 17, 2026
Unprompted review
Zubair helped my with my car purchase…
Zubair helped my with my car purchase and answered all my questions. He made a daunting experience a lot easier and refreshed my faith in car dealerships. Thanks again.
February 18, 2026
Unprompted review
5 star experience from start to finish
5 star experience from start to finish. Muj was excellent and attentive to all of my needs. 10/10 would highly recommend to a friend.
February 17, 2026
Unprompted review
Muj was a joy to.purchase from
Muj was a joy to.purchase from. No hassle, simple, straight talking and friendly
Great experience
February 12, 2026
Unprompted review
Fantastic Service - Highly recommend
From start to finish Muj was polite, helpful and professional. Provided all the information I needed about the car, was responsive to my enquiries and gave me a great deal on the day, couldn’t have asked for more. Fantastic service.
February 11, 2026
Unprompted review
We had a great time looking for a new…
We had a great time looking for a new car, accommodating and the one who help us named Zubair is very helpful and he will explained it well.
The company is a 100% trustworthy, highly recommended.
February 7, 2026
Unprompted review
Zubair is my sales rep who has been…
Zubair is my sales rep who has been brilliant right from start of enquiry to sign the contract . Top first class service who really deserve round applause and big pay rise . I will definitely come back to buy my next car from him . Thanks and all the bests 👍
February 7, 2026
Unprompted review
Bought from carco last July car broke…
Bought from carco last July car broke down first month they did nothing I had to pay Mercedes myself the warranty they give is all a scam gonna contact ambudsman as well as a customer I am frustrated think I got robbed.
December 26, 2025
Unprompted review
Amazing Experience with Zain at the car…
Amazing Experience with Zain at the car co
Zain was impeccable, not at any point did I feel over pressured or forced Zain was very helpful and helped me find the perfect vehicle,
Would definitely recommend Zain
February 1, 2026
Unprompted review
Reply from The Car Co
Hi Tahir,
Thank you for your review of The Car Co, we are pleased to know you had an amazing experience with our salesman Zain. Thank you for your recommendation, it is greatly appreciated by our salesman. Finally, we hope you love your new car!
Kind Regards,
The Car Co.
The car co
I had a really good experience at car co also Zain — he was friendly, honest, and helpful the whole way through. No pressure, no messing about, a good customer service. the whole process was smooth and stress-free.
February 2, 2026
Unprompted review
Reply from The Car Co
Hi Ahmad,
Thank you for your review of The Car Co, we are pleased to know you had a good experience with our salesman Zain who was friendly, honest and helpful the whole way through.
Thank you for choosing The Car Co for your purchase, we hope you love your new car!
Kind Regards,
The Car Co.
I purchased a car from Car co in Bury
I purchased a car from Car co in Bury. We were given excellent service by Muj, he was really helpful and customer service was brilliant. I would definitely recommend Car co to family and friends!
February 2, 2026
Unprompted review
Reply from The Car Co
Hi Nahida,
Thank you for your review of The Car Co, we are pleased to know you had an excellent experience with our salesman Muj.
Thank you for your recommendation and for choosing The Car Co for your purchase, we hope you love your new car!
Kind Regards,
The Car Co.
Muj was very welcoming and helpful and…
Muj was very welcoming and helpful and explained everything in detail and put us at ease.Would definitely recommend Car Co to my family and friends
February 2, 2026
Unprompted review
Reply from The Car Co
Hi Amjed,
Thank you for your review of The Car Co, we are pleased to know our salesman Muj was very welcoming and helpful. We appreciate your recommendation to your family and friends.
Thank you for choosing The Car Co for your purchase, we hope you love your new car!
Kind Regards,
The Car Co.
Zubair was friendly and polite
Zubair was friendly and polite. Whole experience was seamless and stress free. Would recommend.
February 1, 2026
Unprompted review
Reply from The Car Co
Hi Matthew,
Thank you for your review of The Car Co, we are pleased to know our salesman Zubair was friendly and polite and provided a seamless and stress-free experience. We are grateful for your recommendation.
Thank you for choosing The Car Co for your purchase, we hope you love your new car!
Kind Regards,
The Car Co.
Brilliant experience thank you to Owi
January 31, 2026
Unprompted review
Reply from The Car Co
Hi Mebtom,
Thank you for your review of The Car Co, we are pleased to know you had a brilliant experience with our salesman Owi. Thank you for choosing The Car Co for your purchase, we hope you love your new car!
Kind Regards,
The Car Co.
Just purchased my new GLC and it was a…
Just purchased my new GLC and it was a seamless, professional, no hassle experience every step of the way. The salesman Kas was no pressure, supportive, knowledgeable and just easy to chat too throughout the whole process.
February 1, 2026
Unprompted review
Reply from The Car Co
Hi Leah,
Thank you for your review of The Car Co, we are pleased to know you had a seamless and professional experience with our salesman Kasim who was supportive, knowledgeable and easy to chat to.
Thank you for choosing The Car Co for your purchase, we hope you love your new car!
Kind Regards,
The Car Co.
Great dealership(dealt with Ash)
Ash showed Great customer Service and was very good at explaining everything in detail
He made me feel at ease and did not rush at all
Would definitely come back to these guys again and most defo recommend this dealership
Thankyou!!
January 30, 2026
Unprompted review
I was very happy with my experience at…
I was very happy with my experience at car co.
I was greeted by arshad who showed me the vehicles and he was very helpful
January 30, 2026
Unprompted review
Had a brilliant experience buying my…
Had a brilliant experience buying my new car from these guys. My salesman Ash, was very professional from start to finish, thankyou so much!
January 18, 2026
Unprompted review
Ash served me absolutely brilliant…
Ash served me absolutely brilliant service. Will definitely recommend
January 22, 2026
Unprompted review
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